Testing Shopify Order through Bogus Gateway - Klaviyo Emails not showing.

Hey @jamieeverall 

Welcome to the Klaviyo Community! Happy to help with you order confirmation emails with Shopify!

It is possible to send transactional emails through Klaviyo but there are a few key points to remember: 

Once you have configured all the content in your order confirmation flow in Klaviyo, you must first contact our Customer Support team and use the subject line "Transactional Email Request" so that the email(s) reach the appropriate team for review. In your message, include:

• URL link(s) to the flow(s)
• Flow name(s)
• Subject line of the email(s) that are transactional

The internal review process for transactional emails is stringent. Because a transactional email will still send to unsubscribed recipients, it is important that only essential, non-marketing emails have this status enabled.

 Once support verifies that your email is transactional, you will see a green badge on the email card. You will also see the transactional status enabled for a given email under the email’s settings.

Be sure to turn Smart Sending off for transactional flow emails. This ensures that your customers will receive the transactional message, regardless of any other marketing or transactional messages they have received within your Smart Sending window.

The next key point is that if you are going to be sending transactional emails through klaviyo,  you must turn these notification emails off in Shopify so your customers don’t receive two emails. If you don’t want to configure your transactional emails through a flow you can build and export your confirmation emails through Shopify. 

Hope this helps! Thank you again for being part of the Klaviyo Community!