Hello guys! I really hope you can help me with this big issue..
We are selling our products on WooCommerce and send transactional E-Mails over Klaviyo. Everything works well except the one payment method called 'awaiting payment'. This is a common payment method in Germany - So the customer places the order but has to pay it manually at his bank (a lot of people still don't have online banking). The problem is that Klaviyo doesn't recognize this type of order as an actual order so it doesn't trigger my transactional email. Actually Klaviyo things these customers have abandoned their cart and they are all landing in my abandoned cart flow on top of that :(
So Klaviyo sends Order confirmations to customers that are marked as ‘’processing’ in my Woocommerce, but not to customers that are marked as ‘On Hold’ (this is where they land with this specific payment method - I then have to mark them as payed manually later when I checked my bank).
So customers that have to pay manually don’t even know where to send the money because they are all waiting for an Email saying where to send it. But I am not able to create a flow or an transactional mail for them because there is no segmentation for pending payments.
Does anyone have an idea how to solve this problem?
Thanks in advance,
Best answer by retentionView original