we are currently sending feedback survey e-mails to users who resolved a ticket in Zendesk.
However, there is a demand from customer service, that they can control if the user receives a feedback e-mail or not.
How do I do that?
Is there a way that Zendesk Agents can enter a certain tag I can use as a trigger filter in the Flow?
Thanks for your help and regards from Cologne, Germany,
Best answer by Taylor TarpleyView original