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Using {{ event.extra.checkout_url}} to recover abandon carts, but I can't click the link inside the email.

  • 26 January 2022
  • 3 replies
  • 153 views

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Hello everyone,

I hope you are doing well :)

I’m facing a problem inside an account that never happened before: when we send the cart recovery emails with a button that contains “{{ event.extra.checkout_url}}”, we can’t click on the button inside the emails.

It seems like there is no link attached and the button doesn’t get treated as a button.

(the fields are populated, so when I send a test email it should work)

How can I fix this?

Thank you and have a great day,

Luca

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Best answer by Dov 26 January 2022, 21:54

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Userlevel 7
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Hi @lucafo,

Thank you for sharing this with us.

Can you confirm when you’re sending your abandoned cart email containing the checkout URL tag, that it’s being sent from a flow that’s triggered off of Checkout Started? Since Klaviyo emails rely on the event that triggers the flow to populate those event variable tags, if you’re including the checkout tag in a test through another medium like a campaign email, or in a flow triggered off of a different metric, the button will not work.

If you can confirm you’re sending test emails through a flow triggered off of Checkout Started, I would double-check that you’re using the correct tag by previewing the flow email on the left-hand side and searching for “url”. Ensure that the tag for the checkout URL matches what you’ve placed in the button exactly. Even a small error would render the button unusable.

I hope that helps! Let us know how it goes.

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Hey Dov,

Thank you for your reply.

I just checked and you are right: we don’t use “Checkout Started” in the flow that is causing problems.

 

We are using, as a trigger, “Add to Cart” – custom event.

 

This is the guide we followed: 

https://help.klaviyo.com/hc/en-us/articles/115001396711-Guide-to-Creating-an-Added-to-Cart-Event-for-Shopify

 

So I suppose in this case we need to use something else instead of “{{ event.extra.checkout_url}}”.

 

Thank you for your support and have a great day,

Luca

Userlevel 7
Badge +45

Hi @lucafo,

Thanks for your reply.

Got it! Yes, that is correct. 

You can find out the correct tag you should be using by navigating into the template in the flow, click “Preview” on the left hand-side. Click on the checkout URL in the preview modal and that will generate the tag you can copy and paste into the button. I explain the process in more detail in the thread below

Once that’s set-up you will be all set.

Thanks for being a member of our community.

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