i have setup welcome series flow according to instructions but it’s not working when we testify through subscription through our shopify store. any ideas?
Best answer by Paul S
1. The correct list is connected to your signup forms. (There are instructions on how to check the list connected in this article How to Integrate with Shopify in the section “Sync your Shopify Newsletter Subscribers to a Klaviyo list”)
2. People are entering the List after subscribing. (You can test this out by entering in your email address on the sign up form on your site and checking to see if they enter the list in the list and segment section)
3. You’re using the correct List as a trigger for your Welcome Series Flow. (This should help in understanding the list that is triggering the Welcome Series - Getting Started Handbook - Guide to Creating a Welcome Series)
4. Your emails in the Welcome Series Flow are Live.
One additional item I would add is to double check if your list is set to double opt in. Parts of this are covered in the Getting Started Handbook but if you want more information: Guide to the Double Opt in Process. This is important to keep in mind as somebody won’t be added to the list connected to your sign up form if the list is set to double opt in and they don’t confirm their subscription.
I went ahead and entered in an email address in the footer section of the website and can confirm that the list is set to double opt in. I made sure to confirm my subscription and didn’t receive a Welcome Series email so this would indicate the list connected to that sign up form likely does not match the trigger for the Welcome Series.
If you could retrace those steps and still find an issue, please let us know.