I have set up the correct coding for my add to cart metric but i’m not sure I have the flow set up correctly for people to go into it. I do also have a viewed product/browse abandonment & cart abandonment flow set up and these are running correctly, people are being put into these flows. So obviously I dont want the viewed product & add to cart to clash, but no one seems to be going into the add to cart flow, even though google analtyics says I’ve had add to carts.
Would really appriceate some screenshots of other peoples flows to see how they should be set up or any suggestions or advice.
Thanks in advance.
Best answer by julie.accardo
I would recommend adding some filters to your browse abandonment flow (triggered by the viewed product event) and your added to cart flow (triggered by the custom added to cart event) to prevent users from receiving the wrong messaging. I’ve outlined some flow filter recommendations below:
- Browse Abandonment Flow - Make sure you have a time delay between the trigger and the first email in this flow and add a flow filter of “Added to Cart zero times since starting this flow” AND “Checkout Started zero times since starting this flow” AND “Placed Order zero times since starting this flow.” This will prevent the browse abandonment flow from triggering if an added to cart event, Checkout Started event, or Placed Order event has happened following the viewed product activity.
- Added to Cart flow- Make sure you have a time delay between the trigger and the first email in this flow and add the flow filter of “Checkout Started zero times since starting this flow” AND “Placed Order zero times since starting this flow.” This will ensure that if the user proceeds to abandon checkout (in which case the abandoned cart flow would take over) or if the user has placed an order that they will no longer receive this added to cart messaging.
In order to test the logic of this new added to cart flow, you have the option to turn the flow emails to manual mode as a way to validate the flow logic without anyone actually getting the message sent to them. Here’s our help center article on manual mode.
I hope this helps!