I am creating post purchase flow and I would like to add tracking number and all details a customer would like to see, but in a Preview email details there is no such thing as “tracking number”.
How can I get the tracking number from Klaviyo?
Thank you very much!
Best answer by retention
If you’re using Shopify, you need to create a Flow using the “Fulfilled Order” metric. The Fulfilled Order metric contains the tracking data (tracking number, tracking URL, etc.) If you’re using the “Placed Order” metric, that data won’t be available because the tracking information is being added in the process of fulfilling the order.
If this is not your situation, please provide us with more context and we’ll be happy to help.