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I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list?
Best answer by alex.hong
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+58
Hi there
Welcome to the Community!
In general, if a new customer starts a checkout where they entered their email and clicked proceed, they will enter the flow along with existing customers as well.
Related Doc: Guide to Creating an Abandoned Cart Flow
On your customer experience, is there a form they submit for checkout? Did the customer submit the contact information page? So I’m pretty much asking did the customer enter their contact information and move onto the next step in the checkout process? If so, then they would still get checkout abandonment flow emails. If they did not submit the form as in did not move onto the next page/billing page then they would not receive the flow.
Hope this helped!
Alex
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