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Why am I seeing a white screen when trying to schedule a campaign AND access support?

  • 2 August 2022
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Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?

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Best answer by Taylor Tarpley 2 August 2022, 20:01

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Hi @dasmarketing007

 

So sorry to hear of the inconvenience you’re experiencing, I’d love to help!

 

Great job troubleshooting so far in excluding the possibilities that clearing your cookies/cache and using different devices could solve the issue! I’d also suggest these additional troubleshooting steps: 

  • Logged out and back into your Klaviyo account
  • Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
  • Ensuring that the browser you are using is up to date
  • Try logging in via an Incognito Window 

 

Finally, I’d also suggest taking a look at other users who have had a similar issue, yet had their issues solved. 

 

EDIT: This was a temporary bug and was addressed with our team and fixed! 

 

Hope this helps!

-Taylor 

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