Recently after a Magento upgrade our team has noticed that images on abandoned cart flows are not being properly pulled into the Klaviyo software.
I've noticed that it has something to do with the way Klaviyo pulls the images from the products and defaults to the first image inside of a list. It would seem that it the abandoned cart flow doesnt recognize images that are hidden and set as base images on the products. In this scenario the abandon flows do not have any images for those products.
On Browse abandonment flows however these images are still displayed.
In the first image is an example of a product that does not have any images associated to it in the Klaviyo flow yet it has images on the magento admin product (image 2).