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My Campaigns are running properly but my flows are not getting delievring specifically abondend cart and browse abonded cart flows. These are not getting delievered from klaviyo. Please help me sorting this problem.
Best answer by In the Inbox
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+29
Hi
Thank you for posting your question in the community.
To help troubleshoot what might be going on can you share a little more about what is happening (or not happening in the account)?
When you say the cart and browse flows are not being delivered from Klaviyo, you are seeing customers entering the flows, emails are being sent, but they bouncing or not being received by recipients?
Or, are users not entering the flows at all? To check this, go to the Analytics > Metrics section from the left-hand navigation. Search for Checkout Started and Viewed Product in the Metrics section. I’ll want to confirm you see those events are firing.
Depending on your feedback, there might be a couple of areas to troubleshoot to get the emails working correctly.
Please let me know and I am happy to help!
+60
Hi there
Thanks for sharing your question with us!
Thanks for participating in the Community!
-Taylor
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I am also having similar issue with my Browse Recovery Flow. If anyone can help me out what the issue is and how to solve it? Thank you
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