Solved

Why aren't my breakdown of Placed Orders showing in Campaign's settings?

  • 24 July 2022
  • 3 replies
  • 19 views

Badge

Hey Klaviyo,

Since yesterday July 23, I cannot see the breakdown of placed order in our recent campaign.

It says here that there were 10 Placed Orders for the campaign.

But when I check the breakdown of orders, this is what I see.

Same goes with our past campaigns that has new orders for July 23 up to now. 

It does not show the breakdown of the new orders, but I can still see the orders before July 23.

Let me know if there is anything I need to do so I can troubleshoot this.

 

Thank you.

icon

Best answer by Taylor Tarpley 25 July 2022, 17:13

View original

3 replies

Userlevel 6
Badge +54

Hi there @wowsann

 

Thanks for sharing your question with us! 

 

Do you mind sharing if this is still a persisting issue? Since the Placed Orders were reordered and attributed to the campaign in the first screen, the issue could be that it was a momentary display issue that could be rectified by the following:

  • logging out of your account then in again
  • clearing the cache and cookies from your browser
  • opening this tab in an incognito window

 

Thanks for participating in the Community!

-Taylor 

Badge

Thanks for the help, Taylor!

This has been solved already. :)

Userlevel 6
Badge +54

Hi @wowsann

 

Happy to hear that great news! Do you mind sharing what the issue was in order to help out your peers who might face a similar situation in the future? 

 

Thanks for the update!

-Taylor

Reply