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Why aren't photos populating in my order confirmation email?

  • 24 March 2021
  • 7 replies
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I am creating a customized Order Confirmation email and am able to input all syntax for order number, item name, quantity and price, but not the photo. The photos are simply not showing up, but when I click the space in preview, it takes me to the photo.

When I set up the abandoned cart with the template, the photos of abandoned cart items appear, but not in this email. Please help! 

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Best answer by caroline 25 March 2021, 21:13

Hi @soukraco,

It looks like the syntax of the product image URLs is different from what you’re entering in the template. From your template it looks like you have two options in terms of URL, either the variant image URL or the non-variant image URL.

 

 

Best,

Caroline

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Hi Caroline - Thanks so much! I was able to figure this out with your help. I really appreciate the time you’ve put in to answering my question. Pauline 

Userlevel 5
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Hi @soukraco,

Can you provide a screenshot which shows the link to the photo in the “Preview” section?

About Using Event Variables to Personalize Flows

Best,

Caroline
 

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Hi Caroline - Thanks fo checking in! Attached is a screen shot of the link. I’ve tried every single link associated with “images” in the Preview, and nothing shows up. Pauline 

 

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Here’s another screenshot of when I preview. 

 

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Hi @soukraco,

What event is this flow triggered by?

Caroline

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Hi Caroline! When someone placed an order. 

 

Userlevel 5
Badge +4

Hi @soukraco,

It looks like the syntax of the product image URLs is different from what you’re entering in the template. From your template it looks like you have two options in terms of URL, either the variant image URL or the non-variant image URL.

 

 

Best,

Caroline

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