Solved

why cannot sent to my potential purchaser list ? 99% skipped

  • 10 March 2021
  • 2 replies
  • 60 views

Badge +2

hi

why cannot sent to my potential purchaser list ? 99% skipped
thanks for help

 

icon

Best answer by jasondstainton 10 March 2021, 12:49

View original

2 replies

Badge +3

Morning mewcare,

 

Looks as though smart sending is turned on, meaning these customers may have already been sent a communication out of Klaviyo in the past X hours, where X being the time at which smart sending is configured on your account (under settings),

 

Regards,

 

Jason

PAASE Digital

Userlevel 3
Badge +7

Hi @mewcare,

Like @jasondstainton mentioned, most of your customers were skipped from this email because of Smart Sending.

You can review your Smart Sending settings in your account. Instructions here

 

Reply