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Why is my browse abandonment getting skipped even with smart send turned off?

  • 29 March 2021
  • 2 replies
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Hi

My cart abandonment email is being skipped even with smart send turned off.

Any ideas how to solve this?

I have also turned off Shopify’s abandon cart email.

 

Thanks

Tom

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Best answer by Bobi N. 29 March 2021, 09:44

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@petparlour 

Hi, you can see the reason of skipping.. click on that email.. than on the left side you will see blue View all Analytics, on the new page that opens there is menu near the top.. click Recipients Activity, when that page opens you will see new menu under it. Somewhere near the end of that new menu will be Skipped (#) if you click it you will be able to see how many people were skipped because of what reason.. if you click any of the reasons you will see all the emails that were skipped because of that reason..

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Thank you. Now I can understand why.

 

It’s because they bought something!

 

Thanks

 

Tom

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