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Will Klaviyo remove someone from an abandoned checkout flow if they purchased?

  • 17 August 2021
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Hi!

Just a short question which I can’t seem to find an answer for- unless I’m looking in the wrong areas. But basically the question is the title - will Klaviyo automatically remove recipients form an abandoned checkout flow if they purchased mid-flow? 

For example, if customer X decides to purchase 2 emails in to my 4-email abandoned checkout flow, will they will receive the final 2 emails or does Klaviyo filter them out automatically?

Hope this all makes sense!

Thanks,

Russell

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Best answer by nikitavaidya 17 August 2021, 16:28

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Hello @russell7lee ,

 

Happy to help!

 

Klaviyo’s default Abandoned Cart flow has a flow filter which removed customers if they purchase mid-flow. This filter is “Placed order zero times since starting this flow” 
 

 

As long as you have this flow filter in your Abandoned cart email, customers who purchase mid-flow will be skipped from getting any further emails from the Abandoned cart flow.

 

Best,

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