the following workflow is not working, but it should. Can someone help?
When someone cancelled order
→ Wait 1 Day
→ Conditional split
→ Has Placed Order zero times in the last 2 days
No → End Flow
Yes → Send E-Mail.
According to Klaviyo, Klaviyo “records a Placed Order event when we sync an order with the status of processing.”
That means, cancelled orders are not counted as placed orders, since they never get the status of processing. So my flow should work.
There are 0 emails getting sent. But i know that there are many people that cancelled their orders and didn’t place another order successfully after that.
I want to taget people whose order was automatically cancelled by WooCommerce because they didn’t finish the payment. There are lots of orders like these, and with an email sent i want to remind them trying again with another payment method.
Am i doing something wrong?
Best answer by David ToView original