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Why is Klaviyo support closed on a Monday

C
Contributor I
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We had an urgent email send scheduled for today...and hit some glitches on pre-send testing.

Klaviyo Chat Support is down all day.  Any idea why they can’t staff someone?

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    2 replies

    Bobi N.
    Partner - Platinum
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    • Bobi N.
    • Champion & Partner
    • 453 replies
    • April 5, 2022

    @CONSORTIUM 

    Klaviyo as a whole company had a day off yesterday, mental health day or something like that..

    Head Email Marketing Technician at Flowium
    chloe.strange
    Community Manager
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    • chloe.strange
    • Community Manager
    • 433 replies
    • April 6, 2022

    Hi @CONSORTIUM, 

    Thanks for joining our Community and thank you @Bobi N. for hopping in. Chat was closed on Monday, as we were officially closed for the day, but we did have folks from the Support team online, answering emails. I do apologize for any inconvenience this may have caused and will share the feedback to improve our communication plan in the future. Please let us know if we can help with anything else. 

    ~Chloe

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