Webhooks for Custom integrations

Thank you for the answer about Klaviyo initiating the communication.

Does anyone have thoughts on the following part of my communication?

We are not looking for anyone to write anything for us, we are looking for confirmation that this API based approach is at least a decent one, but that we would be open to a different method.

At the present it feels like we need to cron a script on our end to either make a request for the unsubscribe metric or we need to move people to a special list on unsubscribes and check that list.

Please correct me if there is a better way,

Follow up question:

Are there any existing solutions for this problem in the “library” of supplied integrations? Since our platform is a custom one I did not dig into the integrations offered for say Magento. Does Kalviyo offer what I am asking for in any of those and can we enable one feature of an integration or are those all or nothing? My thought being my team can easily create the necessary code on our end to support such a mechanism and that solution would be a better one than constantly having to ask Klaviyo servers.

Please feel free to request clarification if anything I have said is unclear.

Howdy Dave,

I believe you are after their REST API.

https://help.klaviyo.com/hc/en-us/articles/360045726811-Getting-Started-with-Klaviyo-APIs

Hello,

I finally had a chance to get back around to this, and still can’t get the most basic data sent into Klaviyo using Zapier webhooks. I don’t think the REST API will work in my case since I believe I need to be using the Track & Identify endpoint.

Here is my setup:

I’ve been using the link above as a guide as well is this for making a fully-custom e-comm integration:

• https://help.klaviyo.com/hc/en-us/articles/115005082927#server-side-metrics6

Anyways, I have a feeling this is going to be a Zapier problem, but I thought someone might be able to spot an easy mistake as to why this data isn’t being written into Klaviyo.

Thanks!

Hi @DavidSandel regarding what happens in Zapier.  Do you know how soon after the Identify call the Track call is made?

You see the effect of Identify calls is not immediate and there is another form of the identify call with a callback implemented as below that would ensure identify is made before calling the track command:

function onIdentifyCompleteCallback () {
	_learnq.track("Neat Event");
}

_learnq.identify(identityProperties, undefined, undefined, onIdentifyCompleteCallback)

Let me know if you have any questions.

SOLVED!

I just had to change the header to “Content-Type == application/json”.

Now let’s see if I can get the rest of more complex data in there.

For our use case, we provide merchants with targeted signup forms then send the leads to Klaviyo. We need to be alerted when a pending subscriber clicks the email confirmation link (a.k.a. the “Subscribed to List” trigger) so we can mark that signup as complete and close the loop. A webhook seems like the most logical way to accomplish this.

I wish there were webhook topic APIs we could use to list active webhooks and activate new ones programmatically.

I’d imagine creating a new one would go something like:

curl --request POST \
     --url https://a.klaviyo.com/api/webhooks \
     --header 'Authorization: Klaviyo-API-Key your-private-api-key' \
     --header 'accept: application/json' \
     --header 'content-type: application/json' \
     --data '
{
  "data": {
    "topic": "list/subscribe",
    "url": "https://api.popsmash.com/klaviyo/webhooks"
  }
}
'

 Then be able to see all active webhooks:

curl --request GET \
     --url https://a.klaviyo.com/api/webhooks \
     --header 'Authorization: Klaviyo-API-Key your-private-api-key' \
     --header 'accept: application/json'

== RESPONSE ==

{
  "data": [
    {
      "created": "2023-03-01T23:41:59.476719+00:00",
      "id": "31GTFRVPS27YXTJ7P72HNQD463",
      "topic": "checkout/started",
      "url": "https://hooks.zapier.com/hooks/9203917..."
    },
    {
      "created": "2023-03-01T23:45:48.673312+00:00",
      "id": "01GT27P72H7YXTJNQD463FRVPS",
      "topic": "order/created",
      "url": "https://hooks.zapier.com/hooks/9028364..."
    },
    {
      "created": "2023-03-01T23:48:12.788878+00:00",
      "id": "71GTHNQD463FRVPS2P727YXTJ7",
      "topic": "list/subscribe",
      "url": "https://api.popsmash.com/klaviyo/webhooks"
    }
  ]
}

And of course, be able to delete when done:

curl --request DELETE \
     --url https://a.klaviyo.com/api/webhooks/71GTHNQD463FRVPS2P727YXTJ7 \
     --header 'Authorization: Klaviyo-API-Key your-private-api-key' \
     --header 'accept: application/json'