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Email changes its formatting when shared with someone else

  • 22 June 2021
  • 1 reply
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Hello @Mailbox Manny ,

I have created email in klaviyo using the drag and drop builder. The email looks perfect when shared the preview from klaviyo, but I forward the same email to someone else, it looses all of its formatting. I am not sure any such thing should happen.

 

Can you help with that issue? Also, can you let me know why does that happen?

 

Thanks:)

 

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Best answer by david.to 22 June 2021, 17:33

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Hello @Abhay Purohit,

Thanks for sharing your question with the Klaviyo Community!

This is an industry wide issue where the format of your emails are lost or broken when forwarded. I also mentioned this recently in a Community post that also provide some resources around this subject which I’ve highlighted below:

I hope this helps!

David

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