What are you all doing to filter autoresponders, bounced notification and out of office replies? I want emails to reply to my customer service email address, but i don’t need my customer service team spending hours deleting emails after a big campaign.
Best answer by Dov
Thank you for sharing your question with the Klaviyo Community.
While there is not a way for Klaviyo to prevent an auto-responder email from being dispatched back to the “reply-to” address altogether, I recommend settings up filter(s) on your inbox to manage these messages directly. You can find a guide to achieve this for Gmail here. In a nutshell:
- You set up a filter to automatically delete emails (or sort emails to another inbox) with subject line “Automatic reply”.
- Repeat and set up new filters containing other words which indicate it is an automatic reply, such as “Out of office”.
See some examples in the screenshot below:
Also, I assume your customer service email address is also your default “reply-to” address. If not, you have the option to use a separate Reply-To email, so all of the automatic replies can go to a different inbox. When you are scheduling a campaign you will see the option when configuring the content.
I hope this is helpful.
Thanks and have a great day.