Find answers to your email deliverability questions here.
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Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!
Klaviyo automatically applies the necessary SPF (sender policy framework) and DKIM (DomainKeys Identified Mail)records when you have a dedicated sending domain set up for your account. When the CNAME records are added to your DNS, a subdomain is created and delegated over to Klaviyo to control and make use of. At this point, Klaviyo automatically adds the necessary SPF/DKIM records to set your account up to send emails using your own dedicated domain. On your end, you only need to add the prescribed CNAMEs; no records are required.For additional resources, you can learn How to Set up a Dedicated Sending Domain in this article.
Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.
The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates. For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.
Hi @superoelk , @Roland@Fliegenglas@FIRE-FOOD@flonomao what are you doing as a solution / as a work around? What can we do to surface our need for change to both klaviyo and t-online?We are stuck with manual labor. The team is repairing not performing.klaviyo says: “Get a dedicated IP or wait.”note: As a general baseline, you should send at least 50,000 emails per month at least twice per month (for 100,000 emails total) in order to warm up your IP.t-online postmaster says: “Send me klaviyos sender and I clear them.” Klavyio aims to be part of CSA, deliverbility expert @francis.baker says even though in his own words “T-Online is currently not listed as a member of CSA” and “We currently have no evidence, that it will assist with making inbox placement at T-Online easier.”I am happy for any helpful information or work around or anything towards solution.
I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!
Hi there,last week Monday I wanted to set up Dedicated Click Tracking according this article: https://help.klaviyo.com/hc/en-us/articles/360001550572-Setting-Up-Dedicated-Click-TrackingAfter adding the described setting I contacted the support. On Thursday I got confirmation that the records will be activated PLUS the information that SSL is enable – but nothing has been prepared for SSL on our end and unfortunately the instructions here: https://help.klaviyo.com/hc/en-us/articles/360052205052 do not give a solution because none of the three methods apply to us.This leads to the problem that our links in the mailings currently don’t work and we cannot send any emails.Since Thursday I haven’t received any response on my support requests and follow-ups – including my requests to roll back on the whole Dedicated Click Tracking to be able to use the services again!Long story short, as I fail to receive feedback from the support I hope someone of the Klaviyo team here can help me out so th
To help improve deliverability, I am adding contacts which have gone through the WinBack flow and still not engaged to suppressed profiles. Before suppressing them, I am sending them a goodbye email with a link to re-subscribe.If an unengaged subscriber is added to the suppressed profiles list, can they re-subscribe if they have decided they want to receive emails again?
So as a standard test I added a mail-tester.com email address to a Klaviyo list, and included it in a test campaign send. The result is a SpamAssasin error: SHOPIFY_IMG_NOT_RCVD_SFYAny ideas can I debug further and/or fix?I’m already somewhat familiar with the techy side of email headers, deliverability, DNS, HTML, networking etc having worked in a tech support role - but just wondering if this is something where others have experienced and/or already fixed it. I did have a ticket related to this, but got told “it’s a Shopify issue” which is just not very helpful.Context:Screenshot from mail-tester.com
Hi, November is coming and we are planning on sending a big bunch of emails, ideally X2.5 than our current limit number. Is it possible to upgrade a plan for a month only and then downgrade it a little the next month?
I recently changed my hosting server and now all our klaviyo emails are going to spam. Even emails like welcome, abandon cart flows etc are ending up in spam when it previously didn’t used toOur open rates have dropped dramatically. Is there anything I need to do to fix this issue? Should I re-verify the domain and hosting on klaviyo?
Can the same dedicated sending domain be shared amongst other Klaviyo accounts? Does the new account need to warm up the domain again?F.A.Q.
Can the same dedicated sending domain be shared amongst other Klaviyo accounts? Yes, the same dedicated sending domain can be shared amongst other Klaviyo accounts. Does the new account need to warm up the domain again? If the domain is already warmed up by a different Klaviyo account, the new Klaviyo account does not need to warm up the sending domain again. However, it’s important to be cognizant of the performance of all Klaviyo accounts that are using the same sending domain, as it will affect the sender reputation of that one domain.
Deliverability and Compliance AMAInterview
With Black Friday and Cyber Monday fast approaching, we’re proud to host our AMA (Ask Me Anything) with our Deliverability and Compliance team. Sitting down with us to help you navigate through the deliverability landscape this holiday season is @Apollonia our Deliverability and Compliance Consultant. To level up your Deliverability this holiday season, submit your questions by 5:00pm EST on Wednesday, November 17, 2021 before it closes! Be sure to check back on this post on Friday, November 19, 2021 to see what other Community members are asking, and what Apollonia recommends!
One of my accounts that has been sending via Klaviyo for years and is only sending to a very engaged user list has seen a sudden spike in bounces particularly from apple accounts like @me @mac and @icloud See screenshot of the email performance in the last 30 days. Anyone else seeing this? Any advice? These are soft bounces. What should I check to find out why this is happening?
Hello!I just sent my first campaign to my subscriber list, but where only non-gmail recipients are receiving my emails. Yet it says all were delivered.I am just starting out with Klaviyo and entered my small list manually. Myself being one of them, who did not receive it.Does anyone have advise for this issue?
I’ve seen this question, but haven’t found a solution: I have a Klaviyo lead form that’s embedded on a client’s site. It’s a very simple form, but any time it’s filled out using a Mac.com address, the auto-reply welcome email results in a soft bounce.I’ve read everything I can find, but can’t come up with a reason this is happening.I’m pretty much a beginner at Klaviyo, but if I register using any other email (I have way too many), it works great.Anybody have a hint for me?Thanks!
What the law says 📃 Why you need to be thoughtful about your approach 💭 Appropriate techniques for cross-selling and up-selling 👍 Bonus! 💥 Create the best experience by building cross-sells and up-sells into the rest of your customer journey.📌 NOTE: the following applies only to recipients in the United States who fall under protection of the CAN-SPAM Act. It’s no secret that transactional emails have the highest engagement rates of any email message type. The reason recipients open transactional emails at such high rates is because they contain important transaction-related info and are time-sensitive. If someone is receiving a transactional email, they have already given money to a brand and are waiting to make sure they receive the correct product, and that it will arrive on time. For the sake of this post, let’s get specific and define what we’re talking about when we say “transactional email”. A transactional email is defined as an essential, non-marketing digital communicat
Good Morning! I hoping someone could help me with my email situation. So I have been talking with klaviyo support about my all of my emails bouncing. So he informed me that I shouldn’t use my yahoo email to send messages and that i should set up a Dedicated Sending Domain. My question is: Should I purchase a business email and use that email with my klaviyo account?Thank you in advance!
Ensuring email deliverabilityEmail deliverability is simply ensuring that your emails are delivered to the inbox and not to the spam folder. Spam at its most basic definition is unwanted email. Email inboxes (e.g., Gmail, Yahoo, Outlook) use the following indicators to help determine where they should place your emails:Emails in Inbox Emails in Spam Greater than 15% open rate Less than 10% open rate Greater than 4% click rate Greater than 0.5% unsubscribe rate Added to contact list Greater than 0.1% spam rate To have a good sender reputation you should:Send to engaged customers Send great content Monitor your results and adjust sending practicesThe foundation of your sender reputation is the engagement of subscribers with your emails. If mailbox providers see that your customers are actively opening and clicking, this greatly reduces the chances of your emails landing in spam.Starting with a new email service provider (ESP)New to email marketing:If c
What is the best practice to land on mail inbox tab for gmail users? I tested my abandoned cart flow and all mails landed on promotions tab. I have low open rate and I’m almost sure it is b’coz of this ( When I was sending directly from Shopify, I had better open rate).So, Can anyone tell how can I do this? Is there any spacial code or HTML tag/script to avoide this?Thanks in advanced! <3
hi, I have a transactional email setup for the order confirmation. It has been working ok but lately more and more people are telling me that they have not received the email at all (checked spam folders and all) or they got it in their spam folder. Is there a way that I’m 100% sure that they receive the email please?
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