Hello,
Started checkout is not always working. Some customers get to payment landing and they just apear on Klaviyo as “Active on Site”. My pixel is on payment page where customer must be loged yes or yes.
My main theory is that json includes some incorrect character.
Other theroy is that is not working on some devices or OS or browsers.
Last theroy is that customers does have javascript off.
Does anyone can tell me more posible causes? I don’t know what else check.
Thanks for all your help!
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