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Same email appearing differently on iphone and android

  • September 28, 2023
  • 3 replies
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I have an email which is appearing differently in Gmail for iphone and android. See images below-

 

Iphone Gmail

 

Android Gmail

 

See the differences in the white space? Why is this happening and what to do. 

Best answer by Taylor Tarpley

Hi @rohan12334

 

Thanks for sharing your question with us, happy to help! 

 

There are a number of reasons why an email could look different on one version instead of another. My coworker David provides a great explanation of this as well as steps to take to mitigate display issues as much as possible in the future.

 

However, you can also see formatting issues if you forward an email as well, which we strongly advise against as well! I’d check out the thread below to gain more insight!

 

Thanks for participating in the Community!

-Taylor

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3 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • September 29, 2023

Hi @rohan12334

 

Thanks for sharing your question with us, happy to help! 

 

There are a number of reasons why an email could look different on one version instead of another. My coworker David provides a great explanation of this as well as steps to take to mitigate display issues as much as possible in the future.

 

However, you can also see formatting issues if you forward an email as well, which we strongly advise against as well! I’d check out the thread below to gain more insight!

 

Thanks for participating in the Community!

-Taylor


Spark Bridge Digital LLC
Partner - Gold
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Hey there!

A quick fix could be applying your white background color to the Section block instead of the blocks you placed within the email. That can help uniform the entire section regardless of the padding to put within different blocks.


Akers Digital
Partner - Silver
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  • Partner - Silver
  • 139 replies
  • September 29, 2023

@rohan12334 ,

This is definitaly a challenge. With different OS’s and size phones, it can be really hard to have a consisten look and feel across them all. And don’t get me started on anything related to Outlook.

We use Litmus a lot for testing on different devices. @Spark Bridge Digital LLC gave some great advice on tips to make things more uniform. We generally try and keep a mobile first, one column design to our emails when we can. Then just test test and test some more in terms of renderings in Litmus that work across major OS’s and phones.