Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1029 Topics

Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
1 year ago
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Problem Solver I
BenProblem Solver I
asked in Email Templates and Coupons

When I click save in the editor I see a warning "Changes may not be saved"

Hi There,Both Christina and I keep seeing a weird warning in Chrome for Mac whenever we click save - see attached. It’s been happening for a few months now and we’ve both upgraded and restarted Chrome as well as updated MacOS in that time but still see the issue.Any help much appreciated, obviously we don’t want to lose any work so the warning is confusing - no?Cheers, BenP.S. How do we edit post titles, there’s a typo.

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Taylor Tarpley
Community Manager
38 minutes ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Email Templates and Coupons

Can I copy over a campaign from one Klaviyo account to another Klaviyo account?

Yes! There is a two-step prcoess to copy a campaign from one Klaviyo account to another. These steps include:Save the campaign as a template Copy the template from one account to anotherTo save the campaign as a template, follow the instructions discussed in this Community post.To copy the template over to another account, navigate to the Email Templates tab and click the Edit dropdown to the right of the template you want to copy over. Next, click Clone.A modal will appear prompting you to optionally rename the cloned template and select the destination account. This is the account where the new template will be copied to. Then click Clone Template.Changes made to the original email template will not be reflected in the copied template. For more details head to the instructions in the article Copy Flows and Templates Between Klaviyo Accounts. For information around managing multiple Klaviyo accounts, head to Multi-Account User Privileges. 

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Taylor Tarpley
Community Manager
1 hour ago
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Contributor I
cbzhuContributor I
asked in Email Templates and Coupons

Dynamic URLs and Merge Tags in Images

I have a pre-launch referral campaign and I want to attach each person’s unique shareable link to an image that says “refer friends”. Is it possible to to use dynamic URLs  and merge tags in the ‘Link’ section of an image in an email? 

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Contributor I
2 hours ago
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Contributor I
cling@bluebellgroup.comContributor I
asked in Email Templates and Coupons

Adding Tax To Price of Products in Product Block Template

Hi,  we are using dynamic products tag in Email campaign with product price on, but price demonstrated in test mail seemed had not contained 10% tax in, what should we do if we want 10% tax to be calculated in price? I guess it would be related with data feed. Looking forward your contactLing chu  

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Rober13rr
Contributor I
9 hours ago
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Contributor I
belwalshubhamContributor I
posted in Email Templates and Coupons

Seeking Solutions for Font and Email Clipping Issues on Klaviyo Platform

I hope this message finds you well. My name is shubham belwal, and I'm reaching out on behalf of our team to seek assistance regarding two significant challenges we are facing with email marketing on the Klaviyo platform.Our team has been grappling with two primary issues: Font Customization Problem: We're having trouble using custom fonts typefaces in our Klaviyo emails. We want these fonts to look the same on all devices and operating systems, no matter what browser people are using. Can anyone help us make this happen? We're keen to understand if there are any recommended approaches or best practices within Klaviyo or if there are specific strategies that the community has employed successfully to address this issue. Email Clipping: Another significant challenge we've encountered is email clipping. This issue occurs when portions of our emails are cut off or truncated, particularly when viewed on certain email clients or devices. We've investigated potential causes, including exce

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Contributor I
1 day ago
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Contributor II
BenAdamsContributor II
asked in Email Templates and Coupons

How can I display the amount a person would save if they apply a coupon?

I want to show and calculate the amount a person would save if they apply a coupon.I can show cart total with  {{event.extra.SubTotal}}E.g. I want to show how much they would save if they applied a 10% discount.However, I cannot find any information about math calculations, or whether Klaviyo even uses liquid. any help is appreciated!

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J
Contributor I
2 days ago
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Problem Solver I
jlytle
asked in Email Templates and Coupons

Building out templates on iPad

I spend a fair amount of time on my 12” ipad pro, and it would be awesome to be able to sketch out templates, however the blocks do not drag via touch from the menu to the template area. Can anyone offer a solution, or are we forced to build templates via desktop?

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S
Contributor I
2 days ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Email Templates and Coupons

View the allocation of unique discounts created through Klaviyo

Hi community!I have a question. Is it possible to see within Klaviyo a list of users that have receive a unique discount code created on Klavio?I’m trying to see what codes belog to each user, but can’t find that info. 

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JamieM
Contributor I
2 days ago
O
Contributor II
OliviaCContributor II
asked in Email Templates and Coupons

Rename universal content?

Hey - just tiding up our universal content. Does anyone know if/where I can rename them?!

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B
Contributor I
4 days ago
A
Contributor I
argmaoContributor I
asked in Email Templates and Coupons

Should I create my templates in Figma or in Klaviyo?

Do you guys recommend constructing emails on Klaviyo’s editor or designing on figma and then slicing and inserting into Klaviyo? I like that the figma alternative gives you more customization but would like to know how everyone else is using Klaviyo.

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Partner
4 days ago
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Anonymous
asked in Email Templates and Coupons

Forcing Campaign background - in Dark Mode

Hi Everyone!I have a question about email deliverability for Dark Mode / Dark Screens…I've searched ALL of Klaviyo online + community help, but couldn't find the answer:Has anyone been able to troubleshoot and overcome the limitation of Klaviyo/email deliverability in dark mode by forcing a campaign to display in a certain background/block colour, regardless of the phone settings?(yes I read Klaviyo’s best practices articles which is a bit shallow, and also threads suggested like this one..  Has anyone cracked the code - is there coding in the backend that can be the key to this? We have a specific brand colour, that is neither white nor black, I’m finding the colour inversions very challenging to overcome as a marketeer! Adding a white outline to the black logo makes it look terrible! Thanks for your insights and intelligence!

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M
Contributor I
4 days ago
A
Anonymous
asked in Email Templates and Coupons

Why are my fonts changing once it's been delivered?

Hi there,What's the best way to set a font that shows up in all email providers? I’ve been using Century Gothic within my templates as it fits in well with my branding style, but it always reverts back to Arial when delivered to my subscribers. Is there another font I could use that’s still modern and in keeping with my brand, and still shows up the same upon delivery in most email clients?Here’s a screenshot of the current font I use and how it shows up in the Klaviyo preview. Thanks,Meeta

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Contributor I
5 days ago
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Contributor I
juanitagomez1797Contributor I
asked in Email Templates and Coupons

Fallback fonts not changing

Hi There! Im having trouble setting up my fallback fonts, originally I set them to be Century Gothic, but after seeing this font doesn’t render in Gmail Mobile, I changed them to Helvetica and Arial Black as you can see in the images below.However, the first fallback font I set up (Century Gothic) is the one I keep getting in Gmail desktop, and in Gmail mobile I’m getting a completely random one (see images below). The new ones I set up won’t render.Anyone knows how to fix this?Gmail desktop (I’m getting Century gothic)Gmail mobile (Im getting what I believe is Lucida) 

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Contributor I
5 days ago
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Contributor I
De NegoceContributor I
asked in Email Templates and Coupons

Cut and paste issue

Why can I no longer cut and paste into Klaviyo template? I have been using this basic template for years yet suddenly I can no longer cut and paste into it.

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C
Contributor I
5 days ago
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Usman_abdullah71New Member
asked in Email Templates and Coupons

email on ios isn't in the center

My email is looking fine on Gmail but on iOS it is aligned to the right side of the screen... Looking for a solution 

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Kylie W
Partner - Silver
6 days ago
O
Contributor III
ottisbContributor III
asked in Email Templates and Coupons

Why is the 'edit image' feature gone from the template editor?

I’m wondering why the Klaviyo team has decided to remove the edit image feature from the template editor?  I relied heavily on that feature to edit images down to a lower file size and add rounded corners — my whole process revolved around this feature and it’s disrupted the whole end of week for my output.Have you done this to cut down on the server space required to resize & edit images? I just can’t see the value in removing every edit option except for “Crop”. 

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Contributor IV
6 days ago
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Contributor I
dtbrentContributor I
posted in Email Templates and Coupons

What happened to the "edit" option on images?

When editing the newsletter content, you used to have an “edit” option on images and now it is replaced with a “crop” option, why is this? The edit option allowed me to resize the images pixel size down so the images were much smaller and it also had other great image editing options, why did we down grade the image editing options down so much when the other way was so much better?

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Contributor IV
6 days ago
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Contributor I
MankcajContributor I
asked in Email Templates and Coupons

Syncing email subscribers with Shopify

I have a Klaviyo newsletter sign up form in the footer of a Shopify store and customers receive a welcome discount code. This all works relatively well.My question is, is it possible to update the ‘Email Subscription’ status to ‘Subscribed’ in Shopify from Klaviyo?One of the conditions on the discount code in Shopify is ‘for email subscribers’ so unless that status is getting updated the code will not work for them. The help section seems to say this can be updted, but maybe I’m reading it wrong.

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E
Contributor I
6 days ago
S
Contributor III
simonbContributor III
asked in Email Templates and Coupons

Adding a Dynamic code to a CTA Button in a Flow.

We are building a flow - “ email sales campaign”  we want to offer a discount for 4 of our products.  -  We have created a dynamic coupon code with a variable expiration date.   We can paste this into the email so the prospect can manually enter it at checkout.   BUT can we add the discount code to a CTA button so that when the prospect clicks the button, they are taken to the shop so they can select one of the four items that the discount applies to, and when they proceed to checkout, the discount is applied?    Or is this a bridge too far.

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N
Contributor II
6 days ago
S
Contributor I
shubhamf22Contributor I
asked in Email Templates and Coupons

Metrics CreatedAt in Message personalization

I want to add event created date or event triggered date in my email template. I’m able to get event informations using {{event.xyz}} but my usecase required to get event created date.

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bluesnapper
Partner
7 days ago
N
Contributor I
NCHContributor I
asked in Email Templates and Coupons

HTML Tags in Templates via Event Properties

We are new users… We are passing content to Klavio via Event Properties and using that content in our message templates. This is working well, except that some of our Event Properties contain HTML Tags.Is there a way to direct the Klavio template to process those tags instead of simply displaying them? This is just one simple example:  

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bluesnapper
Partner
8 days ago
B
Contributor I
buildwithriseContributor I
asked in Email Templates and Coupons

Wrong Product Variant Image On Order Confirmation

   We are using Shopify. When order confirmation emails are sent the feature image is being shown and not the variant image (when those cases arise). What is the proper placeholder code to display the variant image? The current is line.product.featured_image | product_img_url: 'medium'. Thanks in advance!

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A
Contributor I
9 days ago
W
Problem Solver I
wouterProblem Solver I
asked in Email Templates and Coupons

Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

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Contributor I
9 days ago
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Contributor I
topgummyContributor I
asked in Email Templates and Coupons

Dynamic coupon link straight to checkout?

Hi, is there a simple way to create a link that will add a dynamic coupon code to the checkout, add a certain product to cart and take the customer to checkout page? Basically when a customer clicks on the coupon code, I want it to take them to the checkout page with the discount applied and also the product added to the cart. Is this possible? It is for a post purchase flow email that is sent to the customer immediately after purchase essentially like an upsell email. Thanks

1
retention
Partner - Platinum
9 days ago

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