Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1032 Topics

D
Contributor I
Dalveer_proContributor I
asked in Email Templates and Coupons

how to edit product blocks in email template

how to edit product blocks in email template i want to add custom css in product block

1
alex.hong
2 years ago
J
Contributor II
JehideContributor II
asked in Email Templates and Coupons

How can I create this type of shape design in Figma?

How can I create this type of shape design in Figma? I want to replicate this type of shape design within Figma but I have no clue how to do so. I would appreciate anybody's help! Here are some examples:  

3
Taylor Tarpley
Community Manager
2 years ago
B
Problem Solver I
B3NN3TTProblem Solver I
asked in Email Templates and Coupons

Custom background colors in table cells

When using the default “table” block in the drag-and-drop editor, I see options to apply background colors to entire tables, or to entire sections in the new editor, but I can’t see any way to change the background color in a single cell to something different than the rest. I’m only seeing alignment, border and padding options on the individual cell styles. Is there something I’m missing, or is this not an option?

5
J
Contributor I
11 months ago
S
Contributor I
Sarah F.Contributor I
asked in Email Templates and Coupons

How do I use date tags in If statements?

I’m trying to build a flow for a loyalty program that will use if statements to show certain content in the emails.  I’ve gotten if statements to work before but I’m having trouble with one I’m trying to include that will show different content based on the month the email is sending out.  I assumed it would be possible to use a date tag in an if statement but I haven’t been able to get the messaging to show.  Below is the if statement I’ve written:{% if current_month_name = January %}{% elif current_month_name = February %}{% elif current_month_name = March %}{% elif current_month_name = April %}{% elif current_month_name = May %}{% elif current_month_name = June %}{% elif current_month_name = July %}{% elif current_month_name = August %}{% elif current_month_name = September %}{% elif current_month_name = October %}{% elif current_month_name = November %}{% elif current_month_name = December %}{% endif %} Is there something else I should be using to pull in the month within the state

1
alex.hong
2 years ago
M
Contributor I
MayaBrandUpContributor I
asked in Email Templates and Coupons

Wrong Display of Preview Mail in different Mailing Providers

Hi together,sending a preview Mail on different Mailing Providers, It does not display the Preview Mail correct.I hope someone can help me or give me some ideas how to fix this. I’m working with the new Editor.Thank you! Please have a look on my Screenshot Comparisons: It does not show all Elements in FooterThis is, how it should actually looks like:  Some Elements i set one for Desktop and one for Mobile, in the preview Mail it shows both at the same time This is how it should actually looks like: 

6
alex.hong
2 years ago
J
Contributor II
JehideContributor II
asked in Email Templates and Coupons

Design Help: How can i replicate this text effect in figma? Please help!

Hey there, I'm a design newbie and would love to know how to replicate this wavy text effect in figma.Please can anyone help me with this? Thanks!Here are some examples: 

3
J
Contributor II
2 years ago
Q
Contributor I
Quinnthe QueensContributor I
asked in Email Templates and Coupons

Change color of unsubscribe link

Hi, I’m new with Klaviyo so I need some helps to change the color of the subscriber link. I have read the previous topic about this one before but I have no clues to start with.Can someone help me to point it out step by step to do it?Thank you so muchhh!!!Quinn.

2
Q
Contributor I
2 years ago
J
Contributor I
JHawkContributor I
posted in Email Templates and Coupons

Feature Request: Email Template Folders

I just have a suggestion for the developers. It would be cool to implement folders into the Email Templates. We have campaigns with several emails and would be nice to see them all in one place instead of sorting by 'search'

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S
Contributor I
1 month ago
B
Contributor II
bmaskContributor II
posted in Email Templates and Coupons

Do you still have to create two different blocks for mobile & desktop only display in the new editor?

I’m a long time Klaviyo user and huge fan of the product. While the editor is certainly one of the simplest out there, it lacks some features that seem like no-brainers.For the last 5+ years I’ve been providing feedback to my various account managers on how to improve the template editor so I was excited to hear that a new version was being launch. Unfortunately after checking it out, there are still some glaring misses.My biggest gripe over the years with the Klaviyo editor is the inability to edit mobile specific styles at the block level. While you can set mobile settings as the template level, there is no simple way to adjust things such as font size, padding, background color, etc. specifically on mobile. While you can duplicate a block for desktop and mobile to style them differently, this creates unnecessary work and opportunity for error.  No simple way to add custom fonts like in forms. Yes you utilize custom fonts by adding css in a <style> tag in a block at the top of

3
Taylor Tarpley
Community Manager
2 years ago
pete
Contributor IV
peteContributor IV
asked in Email Templates and Coupons

Only flow emails get clipped, campaign emails send fine

Hey y’all,Couldn’t find any insight in the community on this. But it seems that the same email from a campaign does not get clipped in Gmail, whereas the same exact template with the same exact content does get clipped from a flow email. We’ve done enough research and found all the emails are under the KB limit and also audited them for spam words, KB size (after sending), and non-ASCII characters. Is it at all possible that Klaviyo is adding a non-ASCII character (source 1 and source 2) making Google act up? We found that removing a copyright symbol from previous emails completely removed clipping in campaign emails but there seems to be some witchcraft happening from flow emails specifically.

1
Dov
2 years ago
J
Contributor I
jessebastideContributor I
asked in Email Templates and Coupons

Update property link not working in the URL field of a link (new editor)

Trying to update a profile property using the update_property_link tag in a URL field. In the old editor, it works fine. In the new editor, I get an error and it mangles the formatting.Example:Error: Invalid block tag on line 8: '%20update_property_link%20'NPS%20Rating'%20'1'%20'https://baked-in-boston.com/'%20', expected 'endautoescape'. Did you forget to register or load this tag?Thanks for your help.{% update_property_link 'NPS Rating' '0' 'https://baked-in-boston.com/' %}

3
J
Contributor I
2 years ago
F
Contributor III
FavewriterContributor III
asked in Email Templates and Coupons

I am having issue moving designed emails to Klaviyo

hile Klaviyo's email builder is very okay, I have come to find some specialized email building tools that focuses majorly on email designing and I have been using these tools (mainly stripo and BeePro) to design my emails and I have had some beautiful email templates created.  However, I noticed that when I moved my templates over to Klaviyo, they were only rendered in HTML and can only be edited in HTML. I don't have no knowledge of HTML so this has been a very big issue for me.Although, for me, I could have said this is still fine as I can just completely design my email using these tools and just simply move them over to Klaviyo for sending but then, I am a freelancer and I only work mainly with Klaviyo.I can't design templates that will require my clients to be editing it's html codes if they want to reuse it and not all of them will have stripo or BeePro account where I could design the templates and save it there for them to be editing and exporting to Klaviyo when they need.  Wh

1
retention
Partner - Platinum
2 years ago
svado
Contributor I
svadoContributor I
asked in Email Templates and Coupons

Templates: event filters with arrays

HiHow I can filter an specific field into an array collection?Example I need to filter all ItemNames in the PlaceOrder event that contains 'COSTA RICA’?  

5
Dov
2 years ago
E
Contributor III
EmpoweringWomenContributor III
asked in Email Templates and Coupons

How Does A Free Shipping Dynamic Coupon Code Work?

Hey! I am just a little confused as to how these Free Shipping codes work in Klaviyo. It’s asking me to input a Max Shipping Rate, and I need clarification as to how Klaviyo and Shopify know how much to discount when the person is at checkout?Does that make sense?What makes sense to me is that somehow Klaviyo knows to tell Shopify to discount the shipping on any order that’s less than my Max Shipping Rate. But I just want to make sure!

6
stephen.trumble
Community Manager
7 months ago
M
Contributor I
meganContributor I
asked in Email Templates and Coupons

New Template Editor not scaling correctly when 'mobile optimisation' is Off

When using the new editor… under the ‘Style’ tab when I switch Mobile Optimisation off - mobile styles such as padding and font size are still applied to the email.In the old editor, when Mobile Optimisation was switched Off, my email would simply be scaled down for mobile devices.Is there any way to get the new editor working like the old one in this regard…?

2
M
Contributor I
2 years ago
T
Contributor I
TheVAX00Contributor I
asked in Email Templates and Coupons

Restore order confirmation email

HelloI edited the confirmation email template by mistake, erasing the custom fields that get populated with the order summary and all the shipping and billing info.Is there a way to restore that? I previously copied and pasted the correct version (before I messed up) into shopify, so everything is still working as shopify is in charge of sending the correct template email, but I don't like the idea of not having the original klavyio template in case I need to edit it again in the future.How can I restore the original klavyio confirmation template? or restore a previous version of that template? Thank you

2
T
Contributor I
2 years ago
C
Contributor I
cassosbornContributor I
asked in Email Templates and Coupons

i accident edited an email template - how do I get the original back?

I had a main template with all my blocks saved and I edited it (mindlessly). Is there a way to get the original back? 

2
A
Contributor III
1 year ago
3
Contributor I
3000month2021Contributor I
asked in Email Templates and Coupons

Can you combine coupons, change the background color of a block and fix broken product images?

hi, 3 questions - thanks in advance for you thorough answers coupon  update the the block color - NOT just the background color around the text. “cyber monday deals” product image error ************************** Can the coupon generated at klaviyo combined with shopify coupon. Buyer can only put one coupon code on checkout page but I just want to double check with you  Trying to change the color of the template “Cherish the moment”.   But I am unable to change the color of the block.  The best I an do is to change the background text color and it’s not what we want. Please show us how to change the block color.   We recently updated shopify product image and now the product in the email look like error.   Since we didn’t need to upload product image but simply “select from the catalogue, I don’t think we need to select product all over again  ---   Can you confirm if we need to “re-select” the product update all our emails or not?    

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
sean.porterContributor I
asked in Email Templates and Coupons

Using custom HTML templates with new editor

Are there any plans to allow importing HTML templates so we can use them in the new editor? Functionality such as the sections feature would be amazing!

3
alex.hong
2 years ago
G
Contributor I
gparadiseContributor I
asked in Email Templates and Coupons

Text Alignment Issue

Align Left not working. Clicking the Align Left icon aligns the text as expected in the editing window, but not in the template. In fact, it seems to force justify the text.

5
D
Contributor I
1 year ago
M
Contributor I
ms0817Contributor I
asked in Email Templates and Coupons

Dot in left corner of email

Hi, when sending a preview email versus sending a live campaign we noticed that there is a white dot in dark mode Outlook in the upper left hand corner of the email- it is only noticed in the campaign- does anyone have any insights on this? https://www.screencast.com/t/JCDaSIEYyjul

1
stephen.trumble
Community Manager
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons

How to use responsive image maps in the campaign editor

Hi there,When we switched from Mailchimp to Klaviyo a few months ago, this was kind of a disappointment, because we rely on image maps a lot in our campaign emails. To be clear, I can make it work fine on desktop, but the map coordinates don’t work on mobile. And for the life of me, I cannot figure out how come it worked Mailchimp’s editor, because it was essentially the same process (image map added via html, using a text box) Just an example below. Again, it works fine on desktop, but no mobile.<div> <img alt="Alt name" src="https://image.path" usemap="#imageMap" width="564" />  <map name="imageMap">   <area title="Title here" coords="0,0,282,282" href="https://link.here" shape="rect" style="outline-style:none" />   <area title="Another Title" coords="0,282,282,564" href="https://another.link" shape="rect" style="outline-style:none"/>  </map> </div>Any ideas would be greatly appreciated,Thanks,-oo

4
Doubleo
Active Contributor IV
2 years ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Email Templates and Coupons

Background color for email columns

I’ve added a new image to a column and when I change the background color the area below the image is not changing. Is this normal or is there a way to show the same color for the whole area? Thanks. 

13
alex.hong
1 year ago
E
Contributor I
ehargeryoungContributor I
asked in Email Templates and Coupons

Horizontal rules in mobile

I’m having a strange issue with horizontal rules in email designs. We have a horizontal rule that shows up correctly in desktop, but doesn’t in mobile view. Here is the horizontal rule (dark orange/bronze color) working perfectly in desktop view.These are the specs of the horizontal rule in desktop.So I duplicate this horizontal rule exactly as it is but set it to show on Mobile instead...and this is what happens.It has the exact same specs as its desktop counterpart, but for some reason it stretches across the entire area and nothing changes when I try to tweak the padding. Is anyone else having the same issue? How do you fix it?

1
David To
Klaviyo Employee
2 years ago
K
Contributor I
KellyContributor I
asked in Email Templates and Coupons

Click to Copy Button for Referrals

Hi! We’re currently working on re-vamping our referral program and would like to add a button to an email with a “copy to clipboard” CTA that will automatically copy the url we assign to the button to the users clipboard which they would then be able to share with friends and family. Any chance this is possible in the template editor? We have other similar variable syntax (apply coupon to cart, etc.) but I can’t find any articles on this use case.

6
Taylor Tarpley
Community Manager
1 year ago

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