The way I see it, all of Klaviyo’s replacement templates for Shopify Notifications are on point, but the two for refunds and cancellations do a lesser job of mimicking the desired results of what shopify produces by default. Am I the only observer of this?
Best answer by david.to
Thank you for providing that valuable feedback to provide to our Product Team!
From your screenshot it appears you are previewing a Shopify Notification Template directly within Klaviyo. Since these Shopify Notification Templates are meant to be customized and exported for use within Shopify, these templates are built with Shopify specific syntaxes and code that would not be registered within the Klaviyo interface.
These Shopify Notification Templates, when exported for use within Shopify would express the cancellation reason and some of the financial data, but would not display the product images of the products cancelled. I’ll certainly share these details and comparison of the pre-provided Shopify Notification email with our Product Team.
Thanks for contributing to the Community!