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Shopify Refund and Order Cancelled templates

  • 27 February 2021
  • 4 replies
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The way I see it, all of Klaviyo’s replacement templates for Shopify Notifications are on point, but the two for refunds and cancellations do a lesser job of mimicking the desired results of what shopify produces by default. Am I the only observer of this?

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Best answer by david.to 28 April 2021, 18:17

Hello @jlytle,

Thank you for providing that valuable feedback to provide to our Product Team!

From your screenshot it appears you are previewing a Shopify Notification Template directly within Klaviyo. Since these Shopify Notification Templates are meant to be customized and exported for use within Shopify, these templates are built with Shopify specific syntaxes and code that would not be registered within the Klaviyo interface. 

These Shopify Notification Templates, when exported for use within Shopify would express the cancellation reason and some of the financial data, but would not display the product images of the products cancelled. I’ll certainly share these details and comparison of the pre-provided Shopify Notification email with our Product Team. 

 

Thanks for contributing to the Community!

-David

 

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if you compare the code source of shopify cancellation notices, there is all sorts of programming in there related to gift cards and stuff, that are not included in your shopify notification base code.

Userlevel 3
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Hello @jlytle,

Thank you for providing that valuable feedback to provide to our Product Team!

From your screenshot it appears you are previewing a Shopify Notification Template directly within Klaviyo. Since these Shopify Notification Templates are meant to be customized and exported for use within Shopify, these templates are built with Shopify specific syntaxes and code that would not be registered within the Klaviyo interface. 

These Shopify Notification Templates, when exported for use within Shopify would express the cancellation reason and some of the financial data, but would not display the product images of the products cancelled. I’ll certainly share these details and comparison of the pre-provided Shopify Notification email with our Product Team. 

 

Thanks for contributing to the Community!

-David

 

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Hi Julie,

 

Check out the screenshots of Shopifys Order Cancellation email compared to Klaviyo’

s… No images and no financials… unless they dont show up in preview mode, but there literally seems like major components are missing from this template in order to provide the customer the same data as native Shopify. Thank you

Userlevel 3
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Hi J,

 

I’d love to learn more about the difference in experience with Shopify refunds/cancellations compared to what Klaviyo offers. Curious if you could provide a little more detail?

 

Best,

Julie

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