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5 Helpful Tips for Using the Klaviyo Community Forum

  • 4 September 2020
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Hello and welcome to Klaviyo’s Community Forum.

As a Community member, you’ll be able to utilize the forum as a collaborative space to learn, grow, and share tips on leveling up your eCommerce business with other Klaviyo users and partners.

Ready to get started? Take a look through these 5 steps to make sure you’re off to a successful start! 

1. Complete your profile information

Let’s get to know each other in the Community. By adding additional information to your profile, you are more likely to build a stronger network, and receive better and quicker replies from other users.

In order to complete your profile information, navigate to "My Profile" (accessed by clicking your avatar) page

Click on your avatar next to “+ New Post” to access your Profile page

Make sure to include:

  • A profile picture (you can add a picture of you or your companies logo)
  • A signature (feel free to add a link to your website!)
  • The city and country you live in
  • A little about yourself or your company
  • Your job title


2. Search before you start a new topic

It’s likely that you may have a question that another user has asked before you. To avoid redundancy in posts, we recommend that you search the community first before you start a new question or discussion thread. You can find the search bar at the top of every page in our community. If you are unable to find the information you are looking for, or if the question has not been answered yet, feel free to create a new question or conversation by hitting the “+ New Post” button.

3. Don't be afraid to chime in

Sometimes new users can be hesitant to ask a question, start a discussion, or share their own experience. We strive to be an inclusive community of passionate Klaviyo customers, partners and employees, and no question is too big or small to ask. If a reply or answer in a discussion thread is too technical or complex, don't hesitate to ask about it. Similarly, if you have an answer to someone else’s question, or can share your own personal experience, please share it. The most constructive conversations are the ones where we aim to positively uplift everyone’s eCommerce journey.

4. Be detailed when you describe your question / issue

Should you have a question or an issue, please try to include as much information as possible. This will help other users understand exactly what you want to know. Name e.g. the product or the service that your question is about, or at which step you do not know how to proceed. To further illustrate your question or provide more details, you can add images and videos to your post.

Important: Never post any private information (including, but not limited to: API keys, phone numbers, home address, email address, etc.). This is a public community forum and anyone can view posts with sensitive information on it. Moderators withhold the right to edit posts and delete any shared private information. 

5. Be patient & don't spam

Do not share the same question in several topics, especially if the topic is not related to your specific question. This can result in frustration and/or confusion for the experience of other users. Instead, be patient for another user to answer your question, or visit our Help Center to find additional resources. If you see another user posting spam content, or content that is not appropriate in a community space, please flag it for the Moderators. 

In case you want to learn more about the features of our community, have a look in our “About the Community” category. Should there be additional questions, you can let us know in a new topic.

We’re so excited to have you join us!
- The Klaviyo Community Team


Some Topics To Get You Started

  • Introduce yourself in this topic, and say hi to other Community members!
  • Learn all about our Signup Form best practices by diving into the Behaviors tab
  • Check out our topic on Welcome Series flows and best practices
  • No one wants their email sent to the Spam folder! Review this topic on Email Deliverability best practices

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