Welcome and Nice to Meet You!

  • 21 September 2020
  • 109 replies

Userlevel 6
Badge +5

Hi Community friends!

Welcome to the beta of our Klaviyo Community Forum. We can't wait to learn more about you and your business. To kick things off, let’s share some proper introductions.


  • What's your name? 
  • What are you most passionate about?
  • Where do you work and what is your role?
  • What’s one thing you love most about your company?

We’re stoked to have you here with us, and we’re looking forward to building an incredible community with you.

109 replies

Userlevel 6
Badge +5

Hi everyone, 

I’m Cassy, the Community Manager at Klaviyo. You’ll see me in here quite a bit, so please don’t hesitate to reach out to me with any questions!

I’m passionate about the great outdoors (hiking, climbing, camping) and I love both baking sweets and cooking savory meals – heck, even baking sweet and savory things!

I love that Klaviyo is very customer focused, and dedicated to creating lots of different resources and content for customer consumption. I also love that we have a “PetsofKlaviyo” slack channel, for all the times we need a quick pick-me-up! 

Me & Boomer saying hi!


Userlevel 7
Badge +5

Hello Klaviyos,

My name is Joe, and I’m a Klaviyo Platinum/Master Partner and run a consultancy (Retention Commerce) helping Shopify merchants with their Klaviyo email strategy and implementation. 

I’ve been exclusively working with Klaviyo for the past 4 years and had the distinct privilege working with dozens of Shopify merchants grow their business with their owned marketing channels. It’s been super fun watching Klaviyo’s exponential growth and becoming an important part of the ecommerce ecosystem.

Outside of Ecommerce, I’m super passionate about old vintage technology, especially the ones that have speech synthesis (talk in that robotic voice).  I have a uncomfortable amount of old computers, robots, and tech “toys” from that era that I get to share with my two young daughters who still thinks they’re cool too (hard to compete with an iPad). Anybody else still have their Speak & Spell or the Heathkit Hero One Robot?  Please find me…

The best part of my job is to have the opportunity to work with visionary entrepreneurs who not only understand their product, but also the audience that they serve.  I get to learn what works and what challenges they face every day and live vicariously through their experience. 

I look forward to seeing everyone here in the community!

Userlevel 5
Badge +2

Hi Cassy and Klaviyo Community, 

My name is Taylor Clark and I am Growth Success Manager at Klaviyo. Specifically, I manage our growth social accounts (@klaviyogrowth). I’d love to hear from the community what types of content they’d like additional tips on!

Outside of Klaviyo I enjoy golfing, playing video games, hanging with my family, taking walks, and reading. 

I’ve been very excited to see the creation of the Growth team, the Community team, and the work the Academy team has been doing, it is great to be part of a team that is doing everything we can to make sure we’re serving customers on all mediums! Don’t hesitate to reach out to me at!

Looking forward to meeting more of you!


Userlevel 2

do i need to work in klaviyo to post here? lol!


  • What's your name? 

Alfonso, nice to meet you all!

  • What are you most passionate about?

improve ROI in all its flavors!

  • Where do you work and what is your role?

I work in a new startup called that it’s still getting things together to conquer the world. My role is Shopify expert with a huge background in marketing / development / design. 

  • What’s one thing you love most about your company?

the team, we have a great team.


Userlevel 2

Hey :wave_tone3:

I’m Francine, Email Marketing Manager at OddBalls (if you haven’t heard of us, check us out!). Really nice to have this community, can’t wait to get to know you all and hopefully learn tonnes! 

I’m passionate about creating fun, engaging, user-friendly content, and I try to bring a smile to our customers with every email I send - I think if you’re having fun with what you’re creating then it really comes across to customers.

I joined OddBalls during lockdown in the UK which was pretty crazy, but a great way to get stuck in and start off with a challenge. I’ve been super lucky to have taken on responsibility for everything email within such an awesome brand. While it may look like it’s all a bit of fun, OddBalls also donates to charities via the sale of products, and through the OddBalls Foundation raises awareness of testicular cancer.

The one thing I love most about OddBalls is our customers, they’re hilarious and happy and confident and it’s really satisfying to see how a crazy pair of pants can brighten someone’s day. 

Hope to chat to you all soon! 

Userlevel 4

Hi all-

Excited to meet you all!

  • What's your name? Julie Hayes
  • What are you most passionate about? Helping new e-commerce businesses be successful!
  • Where do you work and what is your role? I’m a Senior Growth Success Manager at Klaviyo! The Growth Success team builds out helpful live training sessions to help our customers get the most out of their email marketing and growth their business -- check out our upcoming sessions here:
  • What’s one thing you love most about your company? I love that we help so many businesses have powerful engagements at the right time with the right person at scale with owned marketing channels!
Userlevel 1

Hey Community!


I’m Shelly— a senior product expert at Klaviyo. I’ve worked on the Support team for a few years now, so you may have had an interaction with me previously through email, chat or zoom. I specialize in all parts of the platform but focus mainly on account, authorization and billing-specific cases. If you have any issues related to these topics, I’m your girl 🙂.


One thing that has remained consistent throughout my time at Klaviyo is the passion and enthusiasm that Klaviyos have to help clients grow. It’s contagious and compels me to want to learn more each day, so that I can provide top-notch service to clients.


Outside of Klaviyo support and events, you can catch me slaying on the tennis court, catching sunrays on the beach, salsa dancing in my living room (because social distancing), or cooking up a delicious plant-based meal.


Excited to connect with you!








Userlevel 1

Howdy, my name is Nelson and I'm one of the Sr. Product Experts here at Klaviyo.  Like Shelly, I've been at Klaviyo for a number of years and you too have likely worked with me via email or chat.  I'm knowledgable in all things Klaviyo, but my areas of focus are Flows and Signup Forms.

A little bit about me; outside of work I split my time between spending time with my wife and our three boys (trying our best to raise good humans), listening to a massive list of podcasts I'm subscribed to (my list is currently sitting at 247 feeds), and playing Dungeons & Dragons or Pathfinder.

I'm most passionate about having your voice be heard.  We have a powerful tool and our engineers are always working towards adding pretty awesome functionality, but I honestly believe that the best ideas come from people like you.  You all come to Klaviyo from different places in the world, but your goals are largely the same -- I love hearing what you're looking to accomplish and helping you to reach that or by advocating on your behalf to ensure Klaviyo is always focused on our customer's experience.  Simply put -- without y'all, we're nothing.

Userlevel 1

Hello everyone!. Nice to meet you all!.


My name is David Sierraalta. I am a content creator and copywriter for Softwarekeep, a Microsoft reseller. I have been on this job and using Klaviyo since June or so, so I’m still pretty new about all of this.

I am a Biology major, which is weird since I now work where I work haha. So having that background makes me truly passionate about science and Biology, specifically conservation/restoration (I am even working on publishing a research paper on Oct 30th so fingers crossed!)

I ended up working for SoftwareKeep as a tech support agent but finally got moved to Content writing, email marketing, and copywriting due to the skills I showed during my time at tech support.

I am truly grateful to SoftwareKeep since they make me feel like part of the family, like my opinions matter, and make changes within our company. We have a motto that I feel closely related to and I’m thankful for the opportunity they gave me to develop my skills in this whole email marketing thing which I knew zero about when I first started.


I am looking forward to seeing how this community develops and how we can help each other, having so many different backgrounds.


Thank you for sending me the invite!


David S.

Userlevel 5
Badge +5

Hi all, this is exciting.  Stumbled upon this forum by accident (well, I’m active on the Shopify forum and thought I’d google Klaviyo + Forum to see if there is such a thing - there is!)

My name Manny.

Recently, I’ve been obsessed with playing the piano.  I started learning late in life (30’s - actually last October) and have been practicing every day.  It’s very cool when you start to notice the improvements in your movement and getting both hands to play separately. 

I work at Mint Green Group and I’m the head of eCommerce.  We represent American brands in Canada, so I run the Canadian sites for all the brands we manage in Canada (,, and 2 more).

It’s a relatively small company I work for and I love the entrepreneurial spirit.  We’re encouraged to step out of our comfort zone and strive for greatness.  

I also run Apollo Merchants, a eCommerce consultancy (and Shopify Experts) helping brands build and grow their online stores. 

I’m pretty deep in Klaviyo and Shopify on a daily basis, if there’s anything I can do to help you, reach out directly!

Userlevel 1

Hey everyone!

I’m Amanda, chiming in from Victoria, BC, Canada. Currently the Marketing Manager for Abeego. I live at the intersection of customer experience, ecommerce, and partnerships. We’re on Shopify Plus and using Klaviyo too.

I’m passionate about all things food - how to grow, harvest, store, prep and consume. If there’s food, I’m there. Outside of things related to food & work, you’ll find me fishing, hiking, camping, and skiing. 

What I love most about our company is that we’re much more than a food wrap. At Abeego, we’re on a mission to end food waste at home and nourish a world free to do more good collectively than alone. Together we can Keep Food Alive in pursuit of food sovereignty for all. 

Feel free to send me a note if you’re a foodie interested in reducing food waste too!

Userlevel 1

Hey everyone!

My name is Ivana (right), and this is my colleague Scott (left).


We work at Social Lite, an eCommerce sales and marketing and Shopify Partner agency based in Edmonton, Alberta.

I’m the Director of Marketing at Social Lite, so my primary responsibility is overseeing marketing for the agency itself. This year, we launched an online training centre for Shopify store owners called Merchant Mastery. The majority of my work right now revolves around overseeing new course launches, teaching modules (I teach one on email marketing), and managing our online community of 1,000+ merchants.

I absolutely LOVE getting to meet hundreds of merchants, hearing their stories to merchant-dom (we’ll call that a word ha!), and helping them scale their revenue.

Even though we’re based in Edmonton, the cool thing about our agency is that the majority of our clients are actually all over the world. 

Looking forward to seeing what everyone else shares!

Userlevel 6
Badge +4

Hello Klaviyo Community,

My name is Dov and I am a Product Expert at Klaviyo. As a Product Expert, I am responsible for helping our customer’s businesses grow by answering questions about the Klaviyo platform. We may have already crossed paths exchanging emails or through live chat. It’s a pleasure to be a part of the new and exciting Klaviyo community forum launch!

I am passionate about finding answers to complex problems and having meaningful and impactful discussions with customers to help maximize their success using Klaviyo.

I love Klaviyo’s enthusiasm and ambitiousness to help our customers succeed. Our company is filled with dedicated, intelligent people and it’s a pleasure to work with them and learn from them each and every day.

Userlevel 1

Hi everyone!


My name is Angie, Media manager at Khloe Jewels.

Looking forward to learn about Klaviyo! Thank you guys for your help!

Userlevel 1

Hey all! My name is Jessica

I’m passionate about animals, the outdoors, and my community! In my free time, I do everything I can to get outside and stay active.

I’m the Marketing/Communications manager for Fuse Lenses. We specialize in custom made replacement lenses for any name-brand sunglasses! I’m responsible for overseeing all of our communications, including email (which we use Klaviyo for, of course!) 

I love being a part of a small team! Our company has less than 30 employees and our marketing team has around 5. I love the collaboration that happens and the fact that you can see your impact across all channels of the business! I also love working for Fuse because they are so customer-focused, which I think you really need to be to stay relevant and alive in the ecomm space now.

Looking forward to being a part of this community and learning from everyone! 

Userlevel 1

Hi all, this is exciting.  Stumbled upon this forum by accident (well, I’m active on the Shopify forum and thought I’d google Klaviyo + Forum to see if there is such a thing - there is!)

My name Manny.

Recently, I’ve been obsessed with playing the piano.  I started learning late in life (30’s - actually last October) and have been practicing every day.  It’s very cool when you start to notice the improvements in your movement and getting both hands to play separately. 

I work at Mint Green Group and I’m the head of eCommerce.  We represent American brands in Canada, so I run the Canadian sites for all the brands we manage in Canada (,, and 2 more).

It’s a relatively small company I work for and I love the entrepreneurial spirit.  We’re encouraged to step out of our comfort zone and strive for greatness.  

I also run Apollo Merchants, a eCommerce consultancy (and Shopify Experts) helping brands build and grow their online stores. 

I’m pretty deep in Klaviyo and Shopify on a daily basis, if there’s anything I can do to help you, reach out directly!


Welcome @Manny Singh!  Love to hear you’re active on the Shopify forum!  The Klaviyo forum is brand spanking new but if you ever have any feedback as a veteran forum user on how we can improve, we’re all ears!  You can always shoot me or @cassy.lee a direct message!  Welcome again!  

Userlevel 2


My name is Violeta and I am the Marketing Director at Doctor Aromas.

We are a small company based in Miami, and we specialize in Home Perfumes. We have a unique system that works through the A/C system, scenting the whole home. Our marketing team has been using Klaviyo for the past 2 years and we love it!

I look forward to learning and sharing with this community!



Userlevel 1

Thanks Klaviyo team for putting this forum together. I’m excited to dig in! 

  • My name is Sloan
  • I’m passionate about brand building and cultivating community. I think those are two things that are integral to long term success. 
  • I work at Stratia ( as the Director of Marketing and Strategy. We’re a indie skincare brand with a cult-following on Reddit + social media based out of Los Angeles, CA.
  • What I love most about Stratia is that we are so transparent and open with our products and how we make them. I think that really resonates with people. My role is to amplify that message as much as possible.


Userlevel 2

Hey guys and fellow Canadians, great to meet you all… 

I’m Travis, the Strategy Director for the Growth Gurus.. an agency mainly focused on e-commerce email/sms marketing. I lead the strategy behind all the segmentation and flows plans for clients, and love my job because I get to work with so many amazing brands and watch their revenue grow.

We love Klaviyo for it’s ease of use and functionality.. I’ve been in the email world for 10 years and Klaviyo is a breath of fresh air compared to large enterprise ESPs. 

I’m passionate about using data to push the boundaries of personalizing marketing.. and also passionate about surfing and kitesurfing.. probably because they’re strategic sports that also keep me fit..

Looking forward to chatting more with some of you.

Userlevel 1

Hi Everyone! My name is Orion (pronounced Oh-Ryan!… exclamation is of course mandatory).

I’m passionate about cooking, travel, and connection to people.  When I can do all three, I’m golden!

My company is BlackTravelBox™  we’re an inclusive brand of  personal care products made for life on the go. I founded it in 2017 to give women of color a brand they could trust for all of their out of home personal care/beauty needs. 

One thing I really love about my company is the love we get from our customers. I could be having the worst day and someone will message or email and tell me they love what we’re doing and to keep on going. It’s the best. 

Userlevel 5
Badge +3

Hi everyone, 

I wonder if someone will read all these welcome messages :grin: but here it goes.

My name is Omar. I'm passionate about growing online businesses and have been since 2008.

But first things, first. I'm a father of two amazing daughters, loving husband, long-distance runner, an avid reader, salsa dancer, computer geek & simply fun-loving guy. Recently I've also picked up Mountain biking. 

Currently, I'm a co-founder of Polaris Growth, an e-commerce growth agency based in the Netherlands. My expertise is e-commerce growth. That's a broad field to be in, so let me explain my journey in growth.

Starting from a technical background, I was building websites in the late 1990's back when (Microsoft Frontpage was still a thing), had my own ESP for a while and been doing e-mailmarketing from 2008 onwards. Learning about the technical infrastructure was great.

And what about the user experience?
My passion for growth got me into Conversion Rate Optimization (CRO) in 2012. Data-driven approach to optimizing systems from a front-end was a whole new world. I've learned a lot and have been actively learning & practicing.

Working as a consultant for cool brands optimizing their conversions & websites, made me look into online persuasion and behavioral psychology. Learning about the way our brain works and how we interact online opened up another world for me. I've been using these principles since 2014.

The final phase was 2017 when I was helping companies optimize for online revenue. Increasing Customer Lifetime Value (CLV) made me come back to where I started: email marketing.

In the beginning of 2020 we (my business partner Ewoud and I) founded Polaris Growth to help e-commerce brands grow their online revenue. I love to combine everything I've learned in online funnels: online persuasion, the technical side of marketing automation and increasing customer lifetime value (CLV).

My expertise:

  • Klaviyo marketing automation specialist
  • Conversion Optimization Consultant
  • E-commerce Growth Specialist
  • Technical things like Google/ Data & Analytics, Tag Manager

The thing I love most about Polaris Growth is two folded.

  1. Personally the energy of working with a business partner combining our knowledge instead of working as a freelancer we're building up an agency and actively growing the team.
  2. The second reason I love about Polaris Growth is our clients and the work we do for them. It's great to see the impact we can make using the owned media channels by understanding the growth levers. Also some of our clients are in the sustainable and healthy (natural ingredients) market which ticks my boxes of helping to make a better world (for my kids to live in).

For those Dutchies on this forum, we've created a couple of interesting resources (in Dutch). 

Userlevel 1

Hi everyone,

It’s really nice to meet everyone. My name is Anareli Larios and I am the marketing manager for La Vida Eyewear-- it’s a small eyewear brand and I’m new to the role so I’m still figuring things out in terms of coming up with innovative ways to help out the company I work for and wearing plenty of marketing hats.


I’m passionate about finding solutions to problems; I like figuring things out--playing “detective”, looking at things from different angles and coming up with creative solutions. (I’m also passionate about astrology but let’s not get into that too much lol)

When I’m not at work, you can most likely find me playing the new app craze Among Us with friends or trying different wines and sangrias.


It’s a pleasure to be here and I appreciate the welcoming post! I hope to be interacting with you all soon in some format!

Userlevel 1

Hey guys! I’m Sara. I just stumbled on this community forum and couldn’t be more excited! I am passionate about mountain biking and skiing, they’re my two most favorite hobbies outside of spending time with my little family. I am the Digital Marketing Manager at Kodiak Cakes, and have worked there for about 3 ½ years. It’s been an absolute blast and feel super lucky to be a part of the Kodiak family. Can’t wait to get to know you all a little better!

Userlevel 1

Hi everyone, 

I’m Daniel, and I’m a Klaviyo Gold Member and the head of the Email & SMS Marketing Department for The Snow Agency ❄️, a full-service digital marketing agency. I have six years of email marketing experience; I started at an affiliate marketing agency then spent some time at Scentbird, where I managed the email strategy for Scentbird and sister brands. Now I’m leading a department and helping a plethora of brands scale. 

I’m passionate about helping people, fashion, and music. Gotta major sweet tooth, by the way.

What I love most about SNOW❄️  is the encouragement for education, growth, and innovation. We want each other to be successful, and sharing advice with one another is second nature here.  Also, working with brands of all sizes and helping them scale! 

I’m looking forward to connecting with everyone, helping w/ any problems, and learning from you all. 


The team! 👇👇👇👇👇


Userlevel 1

Hi everyone,


My name is Stephanie Masterman and I am a freelance nutrition, health and wellbeing writer. I use Klaviyo as an amazing platform to create engaging and valuable newsletters for my client’s subscribers.

I am passionate about communicating evidence-based information that’s fact-driven and not padded out with waffle and BS!

I work for multiple clients in the health and wellness sector and have only last week transitioned into my full-time freelance role. My business @nutrinoggin is the result of four years’ hard work on evenings and weekends alongside a full-time NHS job in dietetics - so I’m please it has been worth the effort :)

The thing I love most about my role is the constant research and innovation both for myself and within my amazing client’s businesses and wide teams.

Looking forward to some virtual networking and learning from those much more experienced than myself!


Thanks for having me,