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10425 Topics
Q
Contributor I
QaiserContributor I
asked in Campaigns and Flows
Email sent but not received.

Hi, I create a test email campaign with only one recipient and sent the email Klaviyo showing email sent but I did not received yet. Currently showing this status.Thanks

3
David To
Klaviyo Employee
1 year ago
P
Contributor I
petrlehuyContributor I
asked in Email Templates and Coupons
How to delete all white spaces between email blocks?

Hi, I would like to add section dividers to my emails, but for some reason there is always some small spacing that makes it look bad.See pictures below:This is how it looks in editorThis is how it looks in preview modeThis is how I want it to look...Can you please tell me how to achieve this effect? :)Thanks!

4
Dov
3 years ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in Email Templates and Coupons
How to remove Klaviyo branding from email templatesTutorial

If you still see Klaviyo branding in your email templates (in desktop or mobile view), you likely don't have an email subscription at this time.Please note that Klaviyo branding can only be removed from email template when you have an active profile and email subscription plan with Klaviyo. For further information ,here is a little bit of context related to Branding within email footers.If you wish to change how Klaviyo branding would appear in your email template, please navigate to Settings > More > Klaviyo Branding. This nitty-gritty article on How to update the Klaviyo branding in the footer of your emails also provides t more information regarding this!Checkout the tutorial video below: To read more about branding, billing, and upgrading check out these resources:How free and paid plans differ Understand how Klaviyo billing works How to change your billing plan in Klaviyo

23741
retention
Partner - Platinum
1 year ago
R
Contributor I
RX777Contributor I
asked in Integrations and Reviews
Can't find order status URL View your order to shopify status page

I’m using shopify and I made email templates in klaviyo since I don’t really like the default notification email’s from shopify. I made a confirmation email so when a customer orders from my store they’ll get their order details. In the button block in the image below where it says Link URL, I want the customer to go straight to the shopify order status page like in the second image below. I can’t seem to find the URL. Help will be appreciated?  Second image  Has a fake name and address I got it from google as an example.  

1
David To
Klaviyo Employee
2 years ago
D
Contributor I
devharryContributor I
posted in Sign-up Forms
React Using API to subscribe a customer to a list

Hi there, we are trying to make our own form in React, and we have followed the instruction from this page https://help.klaviyo.com/hc/en-us/articles/115005080167-How-to-Redirect-Existing-Signup-Forms-to-Klaviyo but we are getting "List does not exist” either with fetch or in axios{data: Object, success: false, errors: Array(1)}data: Objectsuccess: falseerrors: Array(1)0: "List does not exist."import React, { useState } from "react";export default function App() { const [email, setEmail] = useState(""); // const [g, setG] = useState("Y4K7q2"); //const [erros, setErrors] = useState(""); const g = "Y4K7q2"; const onEmailChange = (e) => setEmail(e.target.value); const handleSubmit = (e) => { e.preventDefault(); var data = { g, email }; console.log(data); const requestOptions = { method: "POST", headers: { "Content-Type": "application/x-www-form-urlencoded", "cache-control": "no-cache" }, data: { g: "Y4K7q2", email: "d

3
D
Contributor I
2 years ago
A
Anonymous
asked in Sign-up Forms
Shopify Footer Newsletter Sign up - not in Klaviyo

I have looked for this topic in the community and seen the replies about turning OFF the Shopify Double Opt in. Mine is OFF but still my tests are not ending up in my Klaviyo newsletter list. (I also have the Klaviyo Double opt in OFF) How do I fix this please?

10
Dov
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
posted in Lists, Segments, and Profiles
RFM MATRIX

For those who don't know what the RFM matrix is ​​and how to use it -> The RFM matrix is ​​used to create custom audiences based on customer behavior with respect to the site (very useful for ecommerce). The segments are created on 3 elements, Recency (R) the last time he made a purchase, Frequency (F) how many times he reiterated a purchase in the reference period, Monetary (M) the total value of all transactions of the customer. These 3 elements are then numbered from 1 to 5, 5 being the highest / best grade. In this matrix you will therefore find segmented customers of the group 445 253 412 145 Let's try to analyze 3 segments to understand who they are and how we can use them 445-> Customer who has purchased relatively recently, who has made many orders in the reference period and who is among the most profitable in the business. We can reward them with exclusive offers or do activities to maintain and increase "brand loyalty" by thanking them personally. 253-> Customers wh

1
julie.accardo
Klaviyo Employee
3 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows
Creating a Weekly Report for my Back in Stock Flow

If you’ve set up a Back in Stock Flow, you might be wondering which products have the most requests. With Klaviyo you can generate a report of product requests from your Back in Stock Flow and subscribe to it to get regularly updated reports. To do so, navigate to your flow and click on the back in stock delay in the flow. From here, click on "View Back in Stock Product Request Report." This takes you to the report for the back in stock flow. On this page, you can click on "Subscribe" to receive weekly report emails that contain the latest products your customers requested via back in stock.If you’ve created a report like this and want to share how you use it for your business, please join the conversation below! Or if you’re having trouble generating your report, let us know.

235716
A
Contributor II
11 months ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
How to create a landing page in Klaviyo?

Is there any way to crate a landing page in klaviyo and how can I do that anyway!Thanks

2
GrantDeken
Problem Solver I
1 year ago
S
Contributor I
sharryContributor I
asked in Lists, Segments, and Profiles
Segmenting off of Gender

How to add gender in dimension?

1
Dov
3 years ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows
Can I create an add-to-cart button in my email?

HiIs there a way to create a add to cart button in my email(flow and campaign) so that once the user click, it will go direct to their shopping cart page Thx

4
J
Contributor I
10 months ago
M
Contributor I
Mikasa.AContributor I
asked in Sign-up Forms
Integration of a klaviyo embed form on elementor

Hello, I am having a problem right now if someone wants to help me that would be nice. I want to integrate a klaviyo form on my wordpress site, created with woocommerce and elementor. I made my form on klaviyo I chose the embed form model then when I finished I copied and pasted the code in an html section of elementor. But nothing is happening. What should I do ? 

3
I
Contributor II
2 years ago
M
Contributor I
Mike TContributor I
asked in Integrations and Reviews
WooCommerce + Transactional Emails via Klaviyo: Who's doing it? Is it working?

Hey Friends,We want to bring our transactional emails (WooCommerce) into the Klaviyo fold. Seems like a good idea for a number of reasons including brand integrity, control over messaging/language, tracking customer data, etc. And although Klaviyo Support confirms it’s doable, I wonder if other WooCommerce peeps are doing it...if it’s common practice. If you’re on WooCommerce and are sending your transactional emails through Klaviyo...how’s it working out?If you’ve considered this switch but opted not to make it...Why not? Thanks! Mike 

4
Y
Contributor III
23 days ago
CKeast
Contributor IV
CKeastContributor IV
asked in Lists, Segments, and Profiles
How do I unsuppress a profile?

One of our customers was suppressed and now wants to be unsuppressed. How can we do that?

1
retention
Partner - Platinum
3 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Integrations and Reviews
Why are the customers in my Shopify list not in any of my Klaviyo lists?

You’ve integrated your Shopify and synced your customers to Klaviyo, awesome! But why aren’t all of them in your newsletter list?When Klaviyo syncs customers from your Shopify store, it creates a Profile for them but it won’t add them to a list, because they didn’t explicitly opt-in to be a part of your Klaviyo list. What if they accepted marketing at checkout?If a customer accepted marketing, you’ll see a profile property in the customer profile that says Accepts Marketing is True. While this is great, it doesn’t mean they automatically get added to a list. However since they have consented to receive email marketing from you in the past, you can create a segment of customers who have accepted marketing and are not in your main newsletter list, export that list as a .csv, and import it to your main list to add them. Have any other questions about how Klaviyo and Shopify sync profiles? Ask below so our Community can help.

4
cassy.lee
3 years ago
K
Contributor I
karenachiContributor I
asked in Integrations and Reviews
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

3
L
28 days ago
S
Contributor I
Sophie BennettContributor I
asked in Campaigns and Flows
Why is my new email subscriber flow not sending?

HelloI set up a new flow to send out a welcome email with discount code to all new email subscribers. I have just trialled this with a friends email and they aren't sending out. When I looked at the analytics it says 0 have been delivered. Please can someone help me understand why they aren’t sending. Thank you,Sophie 

3
Omar
Partner - Platinum
3 years ago
Claudia Howard
Contributor I
Claudia HowardContributor I
asked in Sign-up Forms
Why is my Embedded Form Loading Slowly?

I embedded a Klaviyo form on a Shopify page and the store owner says the form is taking 30 seconds to appear on his various devices.https://www.keepemquiet.com/pages/get-your-discount-code-nowI can’t reproduce the issue and see the form appearing in about 1-2 seconds across various browsers/mobile/desktop.Any insights on how to troubleshoot?

9
David To
Klaviyo Employee
3 years ago
M
Contributor I
meldrcContributor I
asked in Sign-up Forms
Embedded forms in Wordpress

I have a very straightforward task: I’d like to place an embedded form at the footer of each page on my simple Wordpress site.I already have the other Klaviyo code pasted in a Headers and Footers plugin and my flyout form is working.Then -- I tried copy and pasting the embedded form code in the footer widget - but it didn’t take.Hmm, what else should I try? Are there some extra steps required to use embedded forms directly in Wordpress?Thank you!

4
A
Contributor I
9 months ago
M
Contributor II
mohammadliton91Contributor II
asked in Lists, Segments, and Profiles
CORS policy: No 'Access-Control-Allow-Origin' from Shopify Store

Hi, I am currently using Klaviyo javascript client to do OnSite Activity: I have tried to unsubscribe a profile from a list using below code structure:const options = { method: 'DELETE', headers: {'content-type': 'application/json'}, body: JSON.stringify({ emails: email })};fetch('https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=PRIVATE_API_KEY', options) .then(response => response.json()) .then(response => console.log(response)) .catch(err => console.error(err));  Unfortunately, I am getting CORS error, even though the site is made request over HTTPS. How can I get resolve from this? Or How can I unsubscribe from a klaviyo list using JavaScript client?Any help would be appreciate

3
Brian Turcotte
1 year ago
T
Contributor II
ttnle2021Contributor II
asked in Lists, Segments, and Profiles
How can I Adding Contact to Segments?

Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!

3
Taylor Tarpley
Community Manager
2 years ago
D
Contributor II
darka26Contributor II
asked in Campaigns and Flows
Different sending domain

Hi,I am using Klaviyo, its connected to my Shopify store. (Yeslicense)For some flows, I would like to use a different sending address (Golicences) - I know where I need to modify that and I noticed that it worked when I did a sending test.Howevr, when I am looking into the Gmail header, I see “via yeslicense.com” or mailed by “send.yeslicense.com” etc.Question: is it good practice to do that ? Even if it’s working, I am afraid to not follow good practices and having the risk of seeing my reputation affected.Thanks for your support   

5
D
Contributor II
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews
Why am I getting an error message saying that the audience is too small on our Facebook Ad?

If you’re getting an error message saying that the audience is too small on your Facebook Ad, that error message means that you have fewer than 20 people in your Facebook Ads list. Facebook requires you to sync at least 20 people per list in order to advertise. If the list contains fewer than 20 people, Facebook will not allow you to advertise to a custom audience. If an email address is not found then the customer will not sync from Klaviyo to the Facebook list.

1
Emily Shea
Klaviyo Employee
1 year ago
LisaRiz
Contributor I
LisaRizContributor I
asked in Lists, Segments, and Profiles
Getting TONS of spam bot email signups

I have a client that was just set up on Klaviyo at the end of November. She’s had over 2500 new emails on her list but has only gotten 24 signups from the popup and only a couple hundred orders from shopify. Looking at the profiles they have really odd profile IDs and email addresses so I think these are all spam bots. How do I troubleshoot where they are coming from so that we can fix? There is no source info in their profile. How do I clean them out and how do I automate that so process? 

3
kaila.lawrence
Community Manager
8 months ago
A
Contributor I
Alex KnorrContributor I
asked in Accounts and Settings
Gmail logo/icon displaying broken link

We have recently updated our email icon/logo in Google Admin to what you see in the preview below.But when we send our campaigns it says the link is broken. I have 2 accounts with the same problem. It has worked fine for the last 3years until we recently updated the image.In GmailIs there a way to set the icon within Klaviyo?In OutlookHow do i make it show up in outlook? 

1
Dov
3 years ago
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