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9060 Topics

C
Contributor I
cbzhuContributor I
asked in Email Templates and Coupons

Dynamic URLs and Merge Tags in Images

I have a pre-launch referral campaign and I want to attach each person’s unique shareable link to an image that says “refer friends”. Is it possible to to use dynamic URLs  and merge tags in the ‘Link’ section of an image in an email? 

3
C
Contributor I
5 days ago
G
Contributor I
GyteStaineContributor I
asked in Campaigns and Flows

Expiration date in the e-mail flow for Dynamic Coupon

Hello, How would I add a dynamic expiration date to an e-mail so the client would know how long the coupon is valid?  I use dynamic coupon codes with 7 day expiration. Thank you so much, Gyte 

3
JessFosnough
Expert Problem Solver II
6 days ago
M
Contributor I
MaryDContributor I
asked in Email Templates and Coupons

Text edit box margins disappeared

In the middle of writing emails yesterday, both the left and right margins of the text edit box disappeared. Happens in both Safari and Chrome. Anyone else had this? I’ve sent a help request. Impossible to edit the text as it is jammed against the edges and letters missing. I now think it might be a Shopify issue...

3
M
Contributor I
11 hours ago
B
Contributor I
Belen.cContributor I
asked in Lists, Segments, and Profiles

Integration Error - Duplicated Active On Site Metric

We have implemented an 'Active on Site' metric triggered through the API on our SuiteCommerce site. However, we recently added the following script tag:<script type="text/javascript" async="" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=..."></script>This script is used to track when users enter the site from an email link. Unfortunately, it generates another 'Active on Site' metric in Klaviyo.Both metrics are named identically. Is there a way to combine them into a single metric for both actions?We attempted to pass the metric ID in the metric object at the 'Create Event' API Endpoint, but it resulted in an 'invalid parameter' error."

3
annasophiefc
Partner - Gold
13 hours ago
H
Contributor I
hyfidelContributor I
asked in Campaigns and Flows

Send copy of order confirmation without sending to customer

I have a shipping/logistics partner and want to send order/shipping details to them automatically using Klaviyo. I have a customized template and want to trigger this after every order, but I don’t want to send the email to the customer. How do I setup this flow to “hardcode” a recipient email that won’t change with every order?

3
H
Contributor I
3 days ago
A
Contributor I
anonoyingContributor I
asked in Sign-up Forms

How do I become a verified sender on email marketing?

How can I become a verified sender? I filled in my own email and of course it landed it my spam but it said ‘unverified sender’ how can I become a verified one?

3
Ashley I.
Partner - Silver
2 days ago
A
Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles

Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

3
kaila.lawrence
Community Manager
1 day ago
A
Contributor I
AndreaYork_FlagMakerContributor I
asked in Lists, Segments, and Profiles

Is there a way to do a bulk update of custom properties on all active profiles?

I’m updating my segments according to desired email frequency. How can I do a bulk edit on all existing profiles to add the default frequency of ‘weekly’ on all active profiles so they are not missed?

3
A
Contributor I
5 hours ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
1 day ago
V
Contributor I
VVN88Contributor I
asked in Sign-up Forms

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.  

3
bluesnapper
Partner
2 days ago
M
Contributor II
Madelena VContributor II
asked in Campaigns and Flows

Linking a CTA to automatically log a customer into their Shopify account

Hello! Is it possible to link a CTA “SEE MY ACCOUNT” so that a customer is directly logged into their Shopify customer account? 

3
DavidV
Partner - Gold
1 day ago
T
Contributor I
three cities socialContributor I
asked in Sign-up Forms

re-enabling a subscriber pop-up

I set up a pop up to test a new form - https://www.threecitiessocial.com/404 - and i used my work email to test. the test worked and the info flowed into Klaviyo. I have the form set to ‘show everyone’. Now i want to test the form again (without having to se multiple email addresses) and went into klaviyo and removed my subscribed work email but when i go to https://www.threecitiessocial.com/404 i can’t get the form to show. Is there a way to have the form show?

3
JessFosnough
Expert Problem Solver II
23 hours ago
A
Contributor I
AlingaContributor I
asked in Campaigns and Flows

Triggers Filters doesn't work

I’ve created a kind of up-sell flow in Klaviyo with some triggers filters that looks like that:When Someone Placed an Order → then these profile filtersthen → triggers filters but it didn’t seems to work because I saw no contant/profile entering the flow. I checked the website platform analytics and it looks like people ordered one of these products but didn’t enter the flow. Any idea why be happening?

3
A
Contributor I
5 hours ago
G
Contributor I
GitteOlrikContributor I
asked in Lists, Segments, and Profiles

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

3
kaila.lawrence
Community Manager
8 days ago
S
Contributor I
shubham773Contributor I
asked in Lists, Segments, and Profiles

How can I limit the number of results in API response?

I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default. Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size). Looking forward to hear back on this.Thanks.

3
DavidV
Partner - Gold
9 days ago
B
Contributor I
belwalshubhamContributor I
asked in Campaigns and Flows

OS not supporting a typeface

we were not able to solve one issue: being able to display our custom fonts due to an OS not supporting a typeface. Is there a way to use custom code to embed typefaces/ our host typefaces on a server and override the fallback font necessity on an OS? or any possible solution through code to help us rectify this issue?

3
Ashley I.
Partner - Silver
7 days ago
M
Contributor I
MatthewRContributor I
asked in Campaigns and Flows

How do I clear all Flow Filters so it displays every flow?

When wanting to view the flows I have built out, I am forced to selected a filter to display the list of flows. “1 filter selected” is shown and I am unable to clear this. How do I clear the filter so it displays every flow, no matter the type?

3
DavidV
Partner - Gold
7 days ago
B
Contributor IV
blissyContributor IV
asked in SMS

Can you please implement personalization fields in SMS quick responses?

Such as first name, etc.

3
kaila.lawrence
Community Manager
2 days ago
B
Contributor II
BjörnatureContributor II
asked in Campaigns and Flows

Voucher code with condition

Hi folks,I would like to ask my customers for ratings for trusted stores.However, I wonder how I can check this?If I send the mail within the flow and tell the customer that they will receive 10% off their next order if they leave a review, then I wonder how I can check this. Is it even possible?Thank you for your help. RegardsBjörn

3
bluesnapper
Partner
9 days ago
H
Contributor I
heckdevoContributor I
posted in Analytics and Deliverability

Shared Sending IP doubled sending volume, decreasing reputation score

I’ve been noticing that we’ve had an increase in bounces on comcast and yahoo emails over the past 2 months. A recent campaign bounced back over 300 comcast emails so I dug deeper. The sending IP can be tied back to other issues I’ve seen: 168.245.121.105 I used Comcast postmaster tools which drove me to Sender Score. Compared to the other IPs our domain sending has been attributed to, this one had a score of 6 and appears that something happened in April:Send volume more than doubled for this IP. Is there a spam attack? Could Klaviyo have moved a large amount of brands to this one IP on accident or something? Anyone else having issues as well?

3
kaila.lawrence
Community Manager
7 days ago
P
Contributor I
Plant PullyContributor I
asked in Integrations and Reviews

Shopify Add to cart snippet stopped working/sending info

On 4/2 I installed the Klaviyo code snippet onto my Shopify store (Dawn theme). Snippet 2 accroding to their install guide is the one that worked for me. I tested and it seemed to work fine. But Shopify hasn’t sent any add to cart info to Klaviyo since my original test. I’m hoping someone knows why.I am using a bundle app called Fast Bundle and it was installed when I originally set up and tested the snippet.I have also unistalled and reinstalled the Shopify integration through Klaviyo to no avail. Can someone help me get this working? 

3
P
Contributor I
7 hours ago
T
Contributor I
tanyalContributor I
asked in Campaigns and Flows

Hide content by country? Best practice for Campaigns

Hi there, We have just started selling our products to customers in a new country, and I would like to make sure the links in my emails take the customers to the page in their currency. I saw the guide where you can show content to customers in a certain country ex. person.Country == “United States”. This works when we only want to show content to 1 particular country.However, is there a way to hide a block from one particular country, and show it to all other countries? Ex. if you sell to 5 countries and want to hide some of that content from just 1 of the countries, what would be the best way to do it? Is there a particular condition, or would the best way to do this be setting up a duplicate campaign?Thank you for your help!

3
JessFosnough
Expert Problem Solver II
8 days ago
A
Contributor II
awaltersContributor II
asked in Email Templates and Coupons

How to Add Tags for Injectable Abandoned Cart Data?

Hi everyone, where do I find the docs for injectable abandoned cart data like;product image, product name, quantity, etc? I found this, but it doesn’t give the abandoned cart tags.https://www.klaviyo.com/docs/email-tags I’m developing custom custom cart abandonment templates. Can’t complete the task without the tags.

2
A
Contributor II
3 years ago
A
Anonymous
asked in SMS

How to add subscribers SMS details to Klaviyo (UK)

Hi there,I’m in the UK and looking to start developing my SMS subscribers list. From what I understand, the SMS feature in Klaviyo is only available in the US, is that correct? Is there an ETA on when it might become more widely available?I currently use SMS Bump for SMS marketing (e.g. abandoned checkouts) and am using Just Uno for the pop up on my website to collect email addresses. I’m looking into how I can create an additional field in my Just Uno pop up to collect the users phone number on the pop up too and then have these saved in Klaviyo within the subscribers profile. Is there a way to do this?Thanks, Meeta

2
A
3 years ago
B
Contributor I
brianunikeyContributor I
asked in Lists, Segments, and Profiles

What are the Best Practices for Landing Page / Free Gift Lists?

I’m curious about what others are doing.We have multiple “free gift” landing pages that use Klaviyo forms to sign up users. What I’d prefer is for users to all go to the same list, but be able to get added to a different flow based on that.What I’ve tried is building the flow with:Added to List (Main List) Flow Filter: $source = Signup form nameBut this doesn’t seem to work for existing contacts. I’ve gotten it to work by signing everyone up on separate lists than the main list, but I want to consolidate those into a master list which is what gets sends for things like newsletters. I know that I can create a segment of all of those lists and consolidate that way (which is what I’m currently doing), but I was just curious if there was a more streamlined method?

2
B
Contributor I
3 years ago

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