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We offer a subscription service and use Recharge as our subscription platform. This presents a problem when it comes to revenue attribution in Klaviyo. Whenever a subscription order is created in Recharge/Shopify, if that subscriber opened or clicked an email from us within the attribution window, Klaviyo counts it as revenue attributed to that email. This skews all of our reporting very significantly, and it makes it nearly impossible to see how our campaigns and flows are actually performing from a revenue standpoint.Klaviyo tells me that excluding Recharge customers from Klaviyo’s analytics is a commonly requested feature, but that there is not currently a way to do this outside of creating custom reports that exclude Recharge customers. Unfortunately this would be more of a workaround than a solution, and would require a lot of manual upkeep.Is anyone else experiencing this issue, and if so, have you found a way to overcome it?
Hello Everyone, I am having issue in Klaviyo integration with Magento 2. I have added public and private keys as suggested in documentation but when I try to start the integration by clicking on activate button. It throws error with the consumer isn’t authorised to access the resource Below is the screenshot of error I am on Magento 2.4.3. Please help to fix this issue.
We create a Pop Up Box to collect emails to be added to our Newsletter list and receive our Welcome Flow emails. I can see that the Pop Up Box is collecting emails - we have had 3 subscirbe, but I can’t find where those emails have been stored - our newsletter list isn’t being updated with these emails. I also get this message when I am installing Code Snippets for my sign up form:Unable to detect that signup forms are successfully installed on your site. Please view the installation documentation.Please can someone help with this?
Hello,All of the tabs and buttons work on the website but since yesterday, I have been unable to create a new campaign using the “Create Campaign” button. Is there a workaround or is this maybe something that is happening for everyone? I have campaigns that need to go out by tomorrow morning. Thank you!
Hi I am new to klaviyo. I have created a signup form in Klaviyo and I am trying to access the form fields using a php script simply called process.php. The question is how do I access, for example, when the user enters their age in the signup form, the value from process.php? Any help will be appreciated. Thanks. P.S. The GDPR_ePR and other privacy acts require the user being over a certain age.
There are totally 7 poducts in my stroe, and when i tried to add the product to the email template, there are 9 products in there, the extra two products are same as another two products in my store. But when i tried to search them in my store by their ID, i couldn’t find anything.Anybody tell me how to remove them out of the block?
Hey guys, hope you are fine!This is our situation:our shop went live 14 days ago 14 days ago we started collecting emails through a form connected to our klaviyo “welcome flow” we’re collecting emails in a specific list populated only by our customers emails (migrated from mailchimp) Unfortunately, at the moment our shop is live but our welcome flow is still draft and it’s going live in 12 hours; At the moment, we reached 70 new subscribers emails and no one of them are receiving our welcome flow; So, we have 8k email contacts from mailchimp and new 70 subscribers in the same list linked to the same welcome flow;My question is:can I just send welcome flow to the new 70 subscribers? I’m going to back-populating (attached option) the draft welcome flow in order to have just latest 70 subscribers as recipients. Is it right or wrong?
Hi! I am uploading a list of mostly new subscribers and want to send them a unique welcome flow. However, I know for sure that a few of the people are already subscribers on my main list, and I want to take them off of the new list so they don’t get a new welcome flow. Is there a way to identify which subscribers are already on my main list without manually identifying each one? Alternately, is there a way to set up my flow so that people who are already on my main list won’t receive the new welcome flow?Thanks for the help!
So I created a bunch of lists, and have come to the conclusion that merging them would be a good idea. I’d like to make sure I have my process figured out correctly.First I will need to change the list ID referenced in our back in stock code snippet. I create a segment that pulls in every non-suppressed subscriber. Then, I export this segment and open it up in google sheets. To prevent a few list-triggered flows from sending to these contacts I will add a new profile property - something like “Merged List”/”True” then add a filter to the relevant flows excluding profiles with that property. Then, and I really want to confirm this part - I can re-upload a .csv… but from what I can tell from the Klaviyo docs, I don’t have to include everything associated with the profiles. If I just upload the email, and relevant new property, klaviyo will add the new property to the existing profiles and I can then proceed to convert the segment to a list. There is no risk of overwriting the existing pr
Hi TeamI have been struggling to understand this but have not had a luckI want to track the initial source of subscribers navigating to our website. we are spending hige on facebook and google ads + other referral marketing and once some one comes from any source, they will be triggered with an optimonk pop up which will be passed to klaviyo. or the other way to add is customer opting in via shopify checkout.Now we want to know the LTV of customers coming via facebook ads (not lead gen) and added to klaviyo. As per klaviyo articles, i tried creating a segment to find subscribers via facebook but all i can see is some random ads ids which looks like name of the campaigns, but not sure if its via facebook or google. Attaching the screenshot below is there a way i can identify if the initial source for navigating to the website and added on klaviyo list?same for Google.we want to spend on a channel where the subscriber clv is high?Thank you in advance.
Hi All, Is Revenue per recipient also tells us how much we can spend on lead gen ads? for instance last month our RPR from emails were $1.19, does that mean this is something we should spend on new subscribers acquisition via paid ads? Is RPR which klaviyo tells is after all the marketing expenses/taxes etc?Aplogise if i am confusing Revenue per recipient with revenue per customer, Klaviyo only shows RPR so i am assuming RPR is also Revenue per customer also? I have read this https://www.klaviyo.com/blog/revenue-per-recipient#:~:text=Revenue%20per%20recipient%20tells%20you,also%20help%20you%20get%20better. it doesnt tell if RPR is a right metric to use for projecting customer acquisition? Can someone please guide about this metric. Thanks,Sunny
Need help with this urgently. The rest of the options in the column keep getting blocked by the section. I attached a pic below to show what I mean. As you can see, I’m trying to select the Go To URL option but it won’t even show it. Please let me know how to fix this! Thank you!
I have two Klaviyo sign up forms on my website, one as a popup and one embedded on the contact me page. I have double opt-in set up. When I submit a test sign up, no confirmation message is sent. Both forms render on the website as expected, and submissions are recorded on the forms’ analytics, but no confirmation email is being sent. What could be going wrong?
We sell wine and would like to make a “Fine Wine” segment defined by price.I can make a segment of people that have viewed products with a specific price (“where [Price] equals [x]”.But it would be nice to have the possibility of “is greater than” etc in stead of equals, which cant be changed. Any others workarounds? I have made something with categories (ie, Bourgogne, Napa Valley etc) but they can contain wine that isn’t “Fine Wine”-definition, so that is not super great. And we have tousands of products, so making a “Fine Wine” category would take a lot of time.
I have various questions actually1. I think the emails are showing up on Klaviyo when people submit the form but only under Profiles. They are not showing on Newsletter List and therefore, can't receive welcome emails 2. I tested the welcome emails with my emails but adding manually to newsletter. I received the email but it's going to spam. The Klaviyo accounts is new. I use Gmail and have been hearing about people having issue with deliverability to Gmail addresses, could this be the issue?
Hi all,Is there a tool/report within Klaviyo that you can pull out a time frame of all flows or a way of cross referencing to see if you could trigger multiple flows at the same time.For reference I spend most of my week doing audits on new clients and existing clients, i currently go into every flow that is live and map it into an excel spreedsheet to see where the customer journey might fall down.I.e my latest client has 8 post purchase flow for induvial products which is great lots of touch points but if i order from 4 flows i will trigger all flows not great end user experience when I receive 4 emails at the same time.Ideally I am looking for something that will tell me all of the live flows, all of the trigger points and all of the flow filters.Dave
Hi guys, We’re using Shopify integration to trigger these transactional flows using Klaviyo’s metrics (Order Placed, Order Fulfilled)And we display a dynamic table to highlight the products ordered. We use just a regular table with dynamic rows, basically a standard block. But some customers are complaining that, for some reason, they see duplicates The weird this is that this happens only for a small percent of customers and the device/email client doesn’t matter, at least we’ve noticing this on a bunch of different ones so far.. Please advise if anybody faced with such an issue. Thanks!
Hello, i try to integrate klaviyo to my new woocommerce website but it does no work. I always have this error message: Details: Unable to access API with credentials specified.I deleted the integration many time et reinstalled it, it does nothing. I also have klaviyo integrate to my shopify store, have i to delete it from shopify first in order for it to work ? Thanks for reading
The background on the email template is showing as really thick on some emails. How can I make this as thin as possible? I have the boarder size set to zero and the email width set to 700px already. I would like it to be around 2 or 3 times thicker that the white boarder around the picture.
Hi, I tried linking my outlook calendar with Klaviyo behind a button, so people can schedule a call/meeting. The problem that I have is the following → when I test the flow and click on that specific button, i get redirected to a ‘bad request’ outlook url. The link works, but not when it’s put in Klaviyo.. Does someone know, how I can fix this? Thanks in advance!
Hello Klaviyo Community, I need your help!I have created a List called Customers Mailing List. Customers who have joined my newsletter or place an order go to this list. They will receive weekly newsletters from me. Customers who sign up to the newsletter will receive a Welcome Series Flow. I’ve added a flow filter on the Welcome Series Flow which should prevent customers that have already placed an order from receiving the Welcome emails (I dont want them to receive this). However from my testing, it seems that the filter is not working and all customers (even the ones that have placed an order) receives the email. On Klaviyo the customers profile is showing that they have placed an order. Ive attached the profile and trigger sections.Is anyone able to shed some light on this?Thank you in advance,Alana
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