Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

6045 Topics

ArchieCourt
Contributor III
ArchieCourtContributor III
asked in Signup Forms

Popup signup form inconsistent behaviour?

Hi there,We have a popup signup form on our website that should appear after 30 seconds or when the user attempts to leave the page.However, this doesn’t seem to be working for us consistently. We have tested it on multiple accounts on Chrome and with incognito mode, and very rarely will it pop-up after 30 seconds. Sometimes it will popup after a few minutes, sometimes it will never appear. The “leave the page” feature also only works sometimes too, even after waiting a minute or so. Is there anything I’m missing from the settings or is this working as intended?Thanks in advance.

3
stephen.trumble
Community Manager
1 year ago
S
Contributor I
StoriiuContributor I
asked in Analytics and Deliverability

Customer Lifetime Value (CLV) for WooCommerce, why can't I create a segment that works?

Hi everyone,I've tried creating a segment based on Historic Customer Lifetime Value, but it doesn't work. It should work, because I've check a few customer profiles that have orders more than 800 in value.Is there a problem with Klaviyo not being able to get Customer Lifetime Value?Notes:The platform I'm connecting to is Woocommerce. Placed Orders in the Pass 5 months is more than 500 There's no customer lifetime value section in profiles Started my Klaviyo account 2 days ago, is that the reason?Appreciate any guidance on this.Thank You

3
Dov
1 year ago
J
Contributor I
Jair Z.Contributor I
asked in Campaigns and Flows

My Flow for e-mail domain Gmail is not triggering

I have set up a flow with the trigger “domain contains gmail.com”. But the trigger isn’t working. The whole setup looks good so I don’t know where it goes wrong. Can somebody help me out? Best regards, Jaïr

3
J
Contributor I
1 year ago
O
Contributor IV
orilehaviContributor IV
asked in Lists, Segments, and Profiles

Segment based on Filled Out Lead Ad before Placing an Order

hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you 

3
Dov
1 year ago
E
Contributor I
ejvfscribblerContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo make the Viewed Product event segmentation more customisable?

Hello everyone. I was wondering whether Klaviyo may consider making segment creation more customisable when custom and Klaviyo properties involving user behaviour onsite are selected. At the moment, when using properties like this to segment, the only inclusion criteria it is possible to select is “equals” (see below).But can other options also be added to this? Say for example, “does not equal”; “contains”; “does not contain”? This would enable segments to be created for, in the example of “contains” segments, the segmentation of users according to a wider range of products, for example those with similar prefixes, or those of similar kinds. Let’s say you want to run a “Christmas” campaign, and you want to send an email to everyone who had viewed a product with “Christmas” in the product name. This would let you easily create that segment. It may be necessary for the “contains” option to work, to enable users to input values with free-text. At the moment it is a drop-down. Could the t

5
Taylor Tarpley
Community Manager
7 months ago
F
Contributor I
FlorBizContributor I
asked in Lists, Segments, and Profiles

I have 798 Profiles but can send Campaign to 198, Why?

I am new to Klaviyo and haven’t export all my list since I want to go little by little until I understand the Platform, I choose all the list I have Profiles to send a Campaign, but I can send to only 198, I have only 3 profiles Suppressed so I know is not that, why is not showing all the profiles in List? and if is because they are not on a list, how I get them in a list. Thanks.

1
stephen.trumble
Community Manager
1 year ago
K
Contributor I
KashifmContributor I
asked in Accounts and Settings

Schedule or Send button is inactive

Hi there, I am trying to send a campaign to the subscribers but the "Schedule or send” button is inactive and does not allow me to send the campaign. How can I get over this problem?Thanks,

1
Dov
1 year ago
Q
Contributor III
QuakerWildcatContributor III
asked in Campaigns and Flows

New to List triggers 2 Flows using filters -- but only 1 is sending properly

We have a subscription service and have created 2 welcome flows based on very simple criteria:Flow #1 (Welcome Free Subscribers) New to List “Subscribers” Recurly Plan Codes is False   Flow #2 (Welcome Paid Subscribers) New to List “Subscribers” Recurly Plan Codes contains beta228 (the name of our paid plan) We sent a bunch of test users through the flow, and in Preview Trigger Setup both Flows looks perfect. For example, here is the preview of a test email that should get only Flow #2:PREVIEW TRIGGER SETUP FOR FLOW #1PREVIEW TRIGGER SETUP FOR FLOW #2​So this email clearly should get flow #2, but Flow #2 is NOT being triggered (oddly, it seems to have worked once, but I cannot for the life of me see what distinguished that one Profile from the others). Flow #1 is working perfectly, by the way.In Flow Analytics, here’s what I see:Flow #1 Analytics: Emails that should get Flow #2 appear as Skipped: Failed Flow Filters.Flow #2 Analytics: Emails that should get Flow #2 do not appearI p

4
stephen.trumble
Community Manager
1 year ago
I
Contributor II
I3NETContributor II
asked in Lists, Segments, and Profiles

Automate property update of an email list feeding form my database server every time

What we are thinking to put into operation, if it is possible using Klaviyo is automate teh update of email list We have created previously in Klaviyo. We want Kaviyo to call a URL on our server from time to time in which it would be delivered email list data in JSON or CSV format so that Klaviyo updates the properties associated with every email.We wanted a straightforward and simple way so as not to overcomplicate with the API. We do not know if this is possible.Something similar to as if you periodically upload new CSV of contacts but in a periodic and automated way to keep Klaviyo's list updated with that of our database on our server It would also be useful if from our server we can call from time to time a URL that we define in Klaviyo and the emails will be passed in CSV or JSON format for Klaviyo to update or add to its email listSorry my english, thank you in advance

1
David To
Community Manager
1 year ago
S
Contributor I
StephlittlesContributor I
asked in Lists, Segments, and Profiles

Importing contacts from one list to another

I’m running an email competition at the moment, using a sign up form. The people that sign up are going into a list, which I will use to select a winner.Once the competition is over, I’d like to import the people from that list into my main mailing list. Is the best way to do that by downloading the profiles as a csv and re-uploading into my main list? If so, how do I ensure all profiles are GDPR compliant? I have some profiles that say true or false next to ‘Accepts marketing’ but others are left blank. Help!

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
mette@livsglaederContributor I
asked in Lists, Segments, and Profiles

Will manually uploaded contact to a list overrule unsubscription?

Hi thereI’m running a campaign on social media to collect e-mail-adresses for my company’s newsletter. I have set up flows in Klaviyo so I can just import a file of contacts to a list and a welcome e-mail will be sent. My plan was to upload a the same growing list of contacts every day, counting on Klaviyo to differentiate between new contacts on my list and contacts, that were added the first time a week ago (and therefore had already received a welcome email).But now I have run into a problem: Some of the contacts (of course!) unsubscribe from the list after having received the welcome email. How do I make sure I do not resend e-mails to them when I keep on uploading the same, growing list?The contacts agree to receive e-mail marketing from our company, so the file I upload has an email consent column. Hope you can help me out!

2
M
Contributor I
1 year ago
W
Contributor IV
WebgatorzContributor IV
asked in Signup Forms

Legacy form example with URL redirect after clicking form submit button

Hi,I see on theis page it shows you how to add a redirect URL to a Legacy form once the submit button is clicked.https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form#redirect-subscribers-to-a-new-page-after-submit4 Below is where I added that URL redirect code, shown in red, but it does not work, have I put it in the right place? only the page above with info, does not give a full example added to a form, am I supposed to remove some bits from the button code if using URL redirect? Thank you for any help, really appreciate it. accordance with our Privacy Policy</p>   </form>   </div></div>  <script type="text/javascript"> KlaviyoSubscribe.attachToForms('#email_signup', {   hide_form_on_success: true,   success_url: "https://www.example.com/thank-you" });</script><script type="text/javascript" src="//www.klaviyo.com/media/js/public/klaviyo_subscribe.js"></script><button onclick="

8
W
Contributor IV
1 year ago
A
Active Contributor I
ArturActive Contributor I
asked in Lists, Segments, and Profiles

Importing contact list didn't succeed

Hi,I exported a Klaviyo list to csv, then deleted all emails/accounts which hadn’t accept emailmarketing. After that, I tried to import the csv file again in Klaviyo to a new list, but Klaviyo said the e-mails were invalid.  Does someone know how to fix this? Artur

6
David To
Community Manager
1 year ago
C
Contributor I
CBWContributor I
asked in Lists, Segments, and Profiles

If you delete a list will a segment off of this list also get deleted?

If you create a segment from a list and then delete the list does it delete the newly created segment profiles, as well?

2
David To
Community Manager
1 year ago
E
Contributor I
EjamesContributor I
asked in Email Templates and Coupons

Flow Coupon Expiration Date Dynamic Tag

Is there a way to dynamically pull in the coupon expiration date into a email in a Flow. I am generating the coupons at time of send and using {% coupon_code 'NAME_OF_YOUR_COUPON' %} in the initial email and also the reminders. I would like to put a date in the email showing the expiration date. I have tried {% expiration_date 'NAME_OF_YOUR_COUPON' %} with no luck. Thanks

5
David To
Community Manager
7 months ago
D
Contributor I
Derick_nycContributor I
asked in Integrations

Can't Integrate Typeform

I am trying to connect my typeform quiz to klaviyo. I click integrate, then select “Advanced Options” then “only sync specific forms” i copy and past the form id as show in the how to guide. “OvXTX6fP” and select “connect to typeform”. It brings me to the page ive screen shot below. Ive tried checking typeform status but everything is good. Can anyone tell me what I am doing wrong? 

9
Mailbox Manny
Partner - Silver
1 year ago
N
Contributor I
notrickContributor I
asked in Campaigns and Flows

Why is my successful delivery rate so low on my campaign?

I feel like I may have screwed up somewhere…  I sent a campaign to a list of around 50k subscribers using local send time (and 15 segments; excluding profiles that need to be suppressed and those that are unengaged. After all was said and done though, the estimated size to send to was around 50k. There’s one time zone left to deliver to and the successful delivery rate is only 24%. Is that normal? I’ve noticed a previous campaign was sitting around 12% successful delivery rate last night and is now around 55%.  Do I just have to wait longer? I’m getting a little freaked out by not having 99% successful deliveries. How accurate are the metrics while the campaign is still sending and how long should I wait before assessing the data? Thanks 

6
David To
Community Manager
1 year ago
T
Contributor I
Teabox123Contributor I
asked in Email Templates and Coupons

How to add Billing address to Shipping Email?

I’m able to add the shipping address by using code {{event.ShippingAddress}}, but I wonder how to access Billing Address  through code. I googled a lot but I couldn’t find any solution. I would really appreciate your help guys!

1
julie.accardo
Klaviyo Employee
1 year ago
S
Contributor I
ShaliaContributor I
asked in Lists, Segments, and Profiles

Recover deleted list

Hi, I have accidentally deleted my main list and I am freaking out.  Is there anyway to recover this list please? EDIT: I managed to re-create it using profile properties so I’m calmer now.  I still have the question on how to recover deleted lists if this happens in future?

2
David To
Community Manager
1 year ago
J
Contributor I
Jdollar229Contributor I
asked in Campaigns and Flows

Campaign delivery issues

I can’t get my emails to go. It’s Labor Day… I NEED THESE EMAILS TO GO OUT, what is the deal?!

10
David To
Community Manager
1 year ago
F
Contributor I
fcp2021Contributor I
asked in Campaigns and Flows

How to send a link to an old campaign?

Hello, I would like to share links to previously sent email campaigns on my website. Is this an option? If so, where in Klaviyo can I fetch the links? Thanks so much! 

5
Dov
8 months ago
S
Contributor I
ShashankSesksairaContributor I
asked in Analytics and Deliverability

Add To Cart metric not working

Hi,I’ve been trying to get the Add To Cart metric to work, but unsure what’s wrong. When I inspect:The code I typed itIt doesn’t show up as an event in my metric and it doesn’t record the Add To Cart in the Data Feed when I test it.Would really appreciate the help!

5
Dov
1 year ago
Q
Contributor III
QuakerWildcatContributor III
asked in Campaigns and Flows

Flow trigger filters: "Has not been in this flow" is not appearing as an option

I am setting up new flows and under trigger options, “Has not been in this flow” is not appearing as one of my filter options. Why would that be and how do I fix it?Does that option only appear later after the list (which is also new) becomes populated with profiles? 

2
alex.hong
1 year ago
O
Contributor I
OhanaContributor I
asked in Lists, Segments, and Profiles

Automatically move profile to different list on user action in email

Hi there, I am currently trying to sort the profiles into different list based on their language.So far so good but there might be a few mistakes with the sorting.I’d like to add an action (button, link, whatever..) in my email that proposes the user to be moved from the list of language A to the list of language B and thus be removed from list of language A.I’d like to perform those actions automatically without having to manually exporting and reimporting to or deleting from lists.Ay suggestions for that? Thanks a lot :)

3
S
Contributor I
1 year ago
T
Contributor I
TapafinaContributor I
asked in Campaigns and Flows

New email campaign has been "processing" for over an hour...

New email campaign has been "processing" for over an hour, what can I do to send it urgently?I already cloned it and unchecked the Smart Sending box. But still…Thanks!

10
alex.hong
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.