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7865 Topics

R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows

Will a "all-picture" email go to trash?

Hi, I come across an article on klaviyo saying I shouldn’t use all pictures email, because they will go to Spam fold. Can someone on the Klaviyo team clarify if that’s true?I usually have my design team to design everything in photos and drag and drop them. If that is the case, then I will have to reconsider the strategy BestR

1
Dov
1 year ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows

Best way to segment people in a flow/campaign

Hi,What’s the best way to segment people in a flow? I want to add one email in my welcome flow message, having people to choose which category they are most interested in, so that later I can send them more personalized message. For example, duvet covers/ sheets/ pillows/etc.What I am currently thinking is to make each option into a photo and using  property update function to link to each one click. The only concern I have is what if people choose more than one categories of interest. Would it overwrite?Let me know your recommendation or best practices, and thanks Klaviyo community as always R

1
Bobi N.
Partner - Platinum
1 year ago
N
Contributor I
nickygContributor I
asked in Email Templates and Coupons

Changing default Heading and Paragraph Styles

Is there is a way to edit the default parameters that appear in a text box for the “Format” dropdown?I use Klaviyo for a few clients and I am getting really exhausted with having to constantly edit source code to do what I want. I know I can save certain block styles and load those in as needed but this doesn’t work for every possible scenario. I would just like to replace the “Paragraph, Heading 1, Heading 2” formats with my own branding. I also thought when I choose a new font for my brand that this would at least override the gaudy default font but it doesn’t. More importantly I’d also like to be able to set my own line-heights, spacing, text-transformation, etc for each format. All the default format settings are generic WISYWIG horrors.Really hoping I’m just overlooking an easy solution here so I don’t have to work so hard to design a basic branded email.Thanks.

2
N
Contributor I
1 year ago
C
Contributor I
Cmac101Contributor I
asked in Analytics and Deliverability

New Customer Attribution ?

Hey Klaviyo Community,Does anyone use Klaviyo Analytics to identify new customers & attribution ? I’ve identified I can find our new customers each day by making a segment on Klaviyo. What is the best method to determine where the sales came from ? I.e Facebook, Google etc Thanks for your help. C 

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
pixelperfectContributor I
asked in Sign-up Forms

PopUp form - show success when user submits email but not SMS

Hi there, Very new to Klaviyo, sorry if this is a dumb question. When setting up my first Signup PopUp form, I ask for their email address. If they submit that, they have the option to sign up for SMS. If they DECLINE the SMS then they never make it to the Success notice. Is there a way to make it so that if the customer submits either of those they make it to the Success notice? I would like for them to know it went through and to check their email for the coupon code because sometimes it takes up to 5 minutes to get that email with the code in it. Thanks in advance for any guidance! 

3
S
Contributor I
3 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Is it possible to Place Order via SMS keyword/action?

Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms? 

3
P
Contributor I
1 year ago
K
Contributor I
KateWContributor I
asked in Lists, Segments, and Profiles

Why am I not receiving notifications of new signups to my newsletter?

Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate

2
Omar
Partner - Platinum
1 year ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Video in SMS Messages?

It is possible to send a video in a sms marketing message?

2
A
Active Contributor III
1 year ago
T
Contributor IV
T_SidanyContributor IV
asked in Sign-up Forms

Linkning my custom-built website form to Klaviyo

My client’s website is custom built, so it’s not on shopify or any other ecommerce platform. We have a Signup Form on one of the landing pages where clients fill in their details in order to profress through the sales funnel.I want to link that form to our Klaviyo account so we can start sending email flows to the people who fill out the form.Is there a detailed documentation or video guide to help me understand how can this be done?The form is at the bottom of this page www.doko.md/appAppreciate the help.

4
T
Contributor IV
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Recommendations Block

When in klaviyo someone product not in Shopify then we will have to set recommendation block for this client but in klaviyo not shows product button in blocks so how to add and set recommendation block for this email.

4
sachin16
Active Contributor IV
1 year ago
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in SMS

SMS Organization Prefix - Does it have to be the company name?

Hi Klaviyo community!One of my clients wants to try sending SMS where instead of the normal organizational prefix (example: Company name: Here’s my SMS message) they want to use their names instead. I looked through Klaviyo documentation and could only find that it is highly recommended to use the organization prefix to help people identify who the text is from, but my client is really keen to try using their names instead (they are using SMS to build community). I thought we might try with an MMS where the image has the company logo on it (so it’s clear who the message is from) - are there any reasons why it would be a terrible idea to use a name instead of the organization prefix? (example: Person’s name: Here’s my SMS message) Thanks for any advice!

3
retention
Partner - Platinum
1 year ago
M
Contributor I
mortada677Contributor I
posted in Accounts and Settings

wrong mail and spam

Hello,I changed my default sender email, but it keeps using the wrong one. I tested it out by leaving a product in my cart. Does anyone know why?Also my second question is how to prevent my mails going spam? I already connected my own send domain and I made a professional email (info@domainname), but my old personal email keeps being used as sender.I would highly appreciate it if someone could assist me in this matter.

2
David To
Community Manager
1 year ago
M
Contributor I
Mirza_VContributor I
asked in Campaigns and Flows

Abandoned cart flow: return to your cart button takes me to none/ any ideas?

I have set up a abandoned cart flow and its triggered  just fine but when I click on the return to cart button in the mail that is sent out I am taken to     And under flows in the url I have:  {{ event.extra.checkout_url }} I have even tried {{ event.extra.responsive_checkout_url }} with the same result. Does any one have any ideas?? p.s My store is runing on shopify

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
marvinlim25Contributor I
asked in Sign-up Forms

Subscribers doesn't go to Newsletter List using Gempages' Newsletter form from the Footer

I’m currently using Gempages in Shopify. I designed my Newsletter form on the footer of my Home Page. However, whenever the customer sign up from the footer it gets added to my profiles but it doesnt go in my newsletter list. Can someone help me on this please?

2
stephen.trumble
Community Manager
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS

Setting up SMS for Flows

How to set SMS for different flows

5
sachin16
Active Contributor IV
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Show Hide

How to set show hide in klaviyo for different condition for example when someone wants to purchase or non purchase particular product. So how to create show/hide for different condition.Thank you.

3
stephen.trumble
Community Manager
1 year ago
B
Contributor I
BeebsContributor I
asked in SMS

How to hide or show blocks in klaviyo based on sms consent

Hi, I’d like to ask if it’s possible to hide or show blocks in klaviyo based on SMS consent,  I want to send a campaign that includes SMS sign up block, but I don’t want this block to be shown to people who already consent to receive SMS

2
B
Contributor I
1 year ago
J
Contributor I
Jen_YEBContributor I
asked in Sign-up Forms

Post Purchase Popup to Update Preferences

Hi, i’m trying to create a Post Purchase Popup that appears when a customer makes a purchase but have not engaged with the said popup. This will ask or remind to update their profile to acquire additional information like birthdates. I saw a suggestion to create a segment (place order at least once over all time) and use that as a targeting rule for the popup. However, my dilemma is what if its not the first time they make the purchase, that would mean they won’t see the popup right? Is there a different way to do this?

2
Mailbox Manny
Partner - Silver
1 year ago
Q
Contributor I
qheliumContributor I
asked in Integrations and Reviews

Your Magento 2 integration's periodic sync has failed. Klaviyo is no longer able to authenticate with Magento 2.

integration magento2 with Klaviyo  error happen :  Your Magento 2 integration's periodic sync has failed. Klaviyo is no longer able to authenticate with Magento 2.  klaviyo/magento2-extension version: 2.0.0magento version: 2.1.9   

1
David To
Community Manager
1 year ago
Memento_25
Partner
Memento_25Partner
asked in Campaigns and Flows

{{ event.extra.checkout_url }} redirects to a none/ page

Hi Klaviyo community,I have a problem with my "complete order now" button in my Abandoned Checkout Flow having the event variable {{ event.extra.checkout_url }}The problem is that each time it sends to an actual profile who started checkout and they click it, they will be redirected to a http://none/ page and I have no idea what's wrong with my set-up or maybe if it's a Shopify issue.I also tried using the {{ event.extra.responsive_checkout_url }} based on this thread:https://community.klaviyo.com/custom-integrations-29/event-extra-checkout-url-doesn-t-work-383But still, the same problem persists.Even if I try to send a preview email, it just redirects to a "Sorry, that page isn't actually here." page.Just dropping this question in case someone else had the same issue and found a way to solve it.Thanks.

5
A
Problem Solver II
1 year ago
L
Contributor I
Link a button to popup on ShopContributor I
asked in Sign-up Forms

Why Isn't my Button activating a popup form on Shopify?

Hi there,Ive tried to create a button on my home page to link to a popup form, following the instruction on the Klaviyo Support Forum How to Trigger a Popup or Flyout Form When a Button Is Clicked – Klaviyo - Help CenterI’ve followed these to the letter, and it doesnt seem to be working, as you can see on my home page here. The button is there but it doesnt appear to work:www.indigolanehome.com 

2
L
Contributor I
1 year ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Accounts and Settings

Double opt-in email appearing as event

I recently enabled double opt-in for my master list. Should the confirmation email show as an event on a subscribers profiles or should I trust that Klaviyo is sending it out? I guess would like some transparency as to whether new subscribers are confirming their subscription. 

1
Dov
1 year ago
W
Contributor I
WWVintnersContributor I
asked in Campaigns and Flows

Boxes around tables in Outlook - Help!

Does anyone know how to remove the borders that appear around my table cells in Outlook?I’ve tried using both images and regular text links for my header to no avail.I use the drag and drop editor, so I don’t think I have access to modify any code.Thank you! 

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
Sauf Asia NetworkContributor I
asked in Accounts and Settings

Could someone help me to add the custom font?

Hi! Could someone help me to add a custom font?My developer has genereated the html code according to the instruction. But it doesn’t  work.I tried to find the button “add font” but it’s unavailable. My account has the role of manager. What can be wrong?   

2
S
Contributor I
1 year ago
J
Contributor I
James1010Contributor I
asked in Sign-up Forms

Best way to connect email subcribers to shopify store

Whats the best way to connect a email sign up to klaviyo? Thanks 

1
JNorm
Problem Solver II
1 year ago

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