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6653 Topics

M
Contributor I
MorganLeeContributor I
asked in Lists, Segments, and Profiles

List clean up - how to move users to suppressed

I am trying to do a full list clean, I have 35,000 active profiles, which need cleaned up desperately.  I made an unengaged segment of:This only gave me 600 profiles- I don’t know how to move them to the suppressed folder and I also don’t know how to tackle the other thousands of names.  Any Advice?

2
matthewstuckings
Problem Solver III
2 months ago
Z
Contributor I
zamamahmed21Contributor I
asked in Sign-up Forms

Pop-up forms are not showing on mobiles.

Hello Everyone,I have been facing some issue related to pop-up. I setup pop up for my site and it’s going well on PC’s but on mobiles it’s not showing up, neither pop-up nor pop-up teaser. what could be the issue?It would be great if anyone would help me.Thank you!

1
thepowerofcopy
Partner
6 months ago
F
Problem Solver I
fgroastProblem Solver I
asked in Sign-up Forms

Button URLs in Sign Up forms and Shopify Discount Codes

I have a fly-out sign up form on my web site that includes email signup, SMS signup, and a unique Shopify discount code. On the signup success step is also a button that brings the user to a page to start shopping. Shopify allows me to use a URL to set the discount code automatically (one less copy and paste for the end user). The URL to automatically use a discount code should look like this: https://mywebsite.com/discount/UNIQUEDISCOUNTCODE?redirect=/collections/starthereOn the success step for the signup form form, I have the unique discount code (shows up no problem). And I’d love to have the following in the URL for the button on that same step:  https://mywebsite.com/discount/{% coupon_code 'Signup_and_save_10' %}?redirect=/collections/start However, when I put this in and tested it, I got exactly that (code included) as the URL for the button - not the unique coupon code for that customer - although the unique code was correctly shown in the text box on the same step.Any way to

2
F
Problem Solver I
2 months ago
P
Contributor I
ProteinPackageContributor I
asked in Integrations

Shopify - Back In Stock Code Embed Location

We're working on speeding up our website.Currently we have the restock notification form in our theme.liquid as per following this page: https://help.klaviyo.com/hc/en-us/articles/360001895651-How-to-Install-Back-in-Stock-for-ShopifyIs that code able to be added just on the product page? As i think having it in theme.liquid causes it to load on places like the homepage too etc.Just thinking if I can add it to product pages in Shopify OS2.0 as a liquid block as shown.Will that work okay?  

3
Dov
8 months ago
T
Contributor I
tbroContributor I
asked in Lists, Segments, and Profiles

List Subscribe Page Not Sending Consent Status

I’m using the standard Klaviyo list subscribe form as a landing page for an email flow giving general engagement profiles the opportunity to opt-in to email marketing.For those that subscribe via the form, despite them now being ‘subscribed’ to our contact list, their Klaviyo profiles are not being appended with a consent status for email (see screenshot below).I’ve tried adding a custom field of consent status but can’t do so as the editing options are limited in the Klaviyo builder. These users are meant to be sent a discount code after subscribing but, due to them not having email consent, they are being made eligible for the flow that send this code.Considering this is automated in flows, I would like avoid a manual solution where possible.Any thoughts, comments or solutions would be greatly appreciated! 

1
Taylor Tarpley
Community Manager
1 year ago
S
Problem Solver I
SergobabaProblem Solver I
asked in Campaigns and Flows

Did I do this flow correctly? Abandoned cart .

Hi! I'm new to klaviyo and I was using the Abandoned Cart Reminder flow for quite some time. It was working great! But I was receiving emails from customers that told me that they got an email even after purchasing in this flow:(are you sure you want to leave these items EVEN after purchasing!) So I was confused how did this happen? So I added this conditional split to my flow and I was wondering if I did it correctly :) Please let me know Best regards,Ser  

3
S
Problem Solver I
1 year ago
M
Contributor IV
MaggieContributor IV
asked in Lists, Segments, and Profiles

Suspicious Number of New Subscribers

Oh, that they were real….that would be awesome but unfortunately, the uptick in subscribers yesterday does not correspond with an uptick in website visits or social media posts and some of them look suspicious. Is there a way to tell which ones are real?They were also all added over the course of three minutes.

5
essenceofemail
Problem Solver II
2 months ago
P
Contributor I
prameshContributor I
asked in Campaigns and Flows

Does Welcome series overlap with abandon cart email flow?

when I create welcome series the trigger is when someone is subscribed to my newsletter and then abandon cart is activated when someone abandon their cart. so when a new subscriber sign in to my newsletter and then he/she abandon their cart after few days when welcome series is still active so do they receive both welcome series email and abandon cart email.If yes is it okay for them to receive those email?

1
Jakub
Partner - Silver
2 months ago
T
Contributor I
Teresa HanContributor I
asked in Campaigns and Flows

I can not add web feed to klaviyo Template

My feed is XML and when I add it to Klaviyo repeat using feeds.name of feed i add to klaviyo.entry|slice:’3’ But it doesn’t works. Please help ! ],      title: "Shopname - Article",      updated: "2021-12-14T06:00:02-08:00",      author: {         name: ""      },      entry: [         {            id: "https://myshopname.com/blogs/article/            published: "2021-12-14T06:00:02-08:00",            updated: "2021-12-14T06:00:02-08:00",            link: {               "@rel": "alternate",               "@type": "text/html",               "@href": "https://myshopname.com/blogs/article/post title"            },            title: "our title",            author: { 

1
David To
Community Manager
1 year ago
A
Contributor II
Andy1995Contributor II
asked in Campaigns and Flows

Can't rejoin after conditional split...

Hi guys, I can’t rejoin to main flow after conditional splits.The splits are made based on $source value, to trigger different welcome emails based on which sign-up form out of 18 has been used. Each sign-up form has a unique welcome email with a unique download link. Then after this, I want to merge all back into one main flow. But nothing happens when I drag the “path icon” ( after “EXIT”) back to the original flow…. It will not re-join main flow… Any ideas? Thanks in advance! 

4
Taylor Tarpley
Community Manager
6 months ago
S
Contributor I
saintstarContributor I
asked in Campaigns and Flows

Flow doesn't start after newsletter subscription

I created a popup form, you can test it here: https://www.bonbonsdolcisardi.it/  linked with the newsletter. But, when someone fill out the form didn't recieve any emails. The trigger is easy peasy, so I can’t understand which is the problem…. I have turn off already the double optin in klavijo and all the newsletter automation in shopify… THE POPUP FORM (AS YOU CAN SEE THE CONTACT IS REGISTERED)  ALSO IN THE NEWSLETTER THE CONTACT IS REGISTERED   THE FLOW 

3
Dov
4 months ago
D
Contributor I
DeonContributor I
asked in Campaigns and Flows

Sending a Welcoome Series flow after another flow

How do I suppress a welcome series?  I have a e-mail course, so when they sign up for the course, I don’t want it to kick off the welcome series simultaneously, but i want the welcome series to kick off  AFTER the course is finished? 

1
David To
Community Manager
1 year ago
O
Contributor I
orlandowatsonContributor I
asked in Integrations

Partner Integration

I would like to know what we can do to get an integration with Klaviyo. We have a web builder and we want to integrate Klaviyo.What are the steps we need to take in order to get this done?

3
Brian Turcotte
Community Manager
5 months ago
L
Contributor I
LailaContributor I
asked in Campaigns and Flows

Exclude unengaged segment when sending emails

I would like to ask, is it okay if I exclude unengaged segment while sending emails without suppress the contact?

2
L
Contributor I
1 year ago
R
Problem Solver I
RedPhiveProblem Solver I
asked in Integrations

Woocommerce # of orders custom property in klaviyo

I would like to have a custom property that has a subscribers # of orders through our Woocommerce store.So when a customer completes an order it would update that property by one each time.The final goal is to use this property value for blocks in my email templates. Depending on the number of orders a different offer would be shown.I’m trying to use zapier to set this up but run into a problem with the required “subscriber” data field.

7
Dov
10 months ago
T
Contributor I
Tabetha CushwayContributor I
asked in Lists, Segments, and Profiles

Active List vs Main List

Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha 

2
D
Contributor II
9 months ago
L
Contributor I
LezContributor I
asked in Lists, Segments, and Profiles

All Subscribers list question

After a potential customer has signed up for the newsletter pop up does that email address go into "all subscribers" list automatically as well? Or do I need to transfer those manually?

1
Bobi N.
Partner - Platinum
8 months ago
B
Problem Solver I
brewcrewProblem Solver I
asked in Integrations

Transactional Emails for Custom Website

Hi guys, Currently setting up emails for  our new custom website, and looking into sending shipping confirmation emails from Klaviyo. We’re currently using stripe for transactions, airtable for order management, and Royal Mail click and drop (UK) as our courier. How best do we integrate this to send automatic shipping  confirmation emails, containing tracking numbers? Very difficult coming from Shopify where this was all a breeze! Thanks a lot, Ben

1
Dov
6 months ago
C
Contributor I
comvitaMYContributor I
asked in Accounts and Settings

Problem Reintegrating Klaviyo to Woocommerce

After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.  

3
D
Contributor I
1 year ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Lists, Segments, and Profiles

How to accurately assign language tags to a large list (15k)

I have a potential client who has an apparel store based in Montreal, Canada. 80-90% of his audience are French-speaking and the rest speak English.He wants to accurately tag new and existing members of the list so that they receive communications in their native languageA website pop-up form with a check box is one optionOr surveying the list asking them what their preferences areBut people who enter the list via making a purchase/website footer forms do so without being tagged.How can we most accurately assign language tags to all of the profiles?Merci very much

2
GVaughan
Contributor IV
7 months ago
C
Contributor I
carsontowtContributor I
asked in SMS

SMS Flow - Abandon Cart Link

How to get the link for SMS Abandon Cart Flow that takes them back to their cart?? All I’ve found online is coding, is this the correct coding for it.. “{{ event.extra.responsive_checkout_url }}“ to put into the text? It then shows up like this when I Preview in the text… “https://klv1.io/0/XXXXXX”  

1
Bobi N.
Partner - Platinum
4 months ago
J
Contributor I
JessKContributor I
asked in Campaigns and Flows

Build a dynamic block to feature the item(s) purchased?

I watched the tutorials and searched the boards. I need the dynamic block to show the item(s) purchased, product tile and image. If more than one item was purchased,, this will need to show as well. Any help is appreciated.

2
J
Contributor I
4 months ago
R
Contributor I
RVBlanksContributor I
asked in Campaigns and Flows

New Product from Shopify

Is there a way to send a new product or coming soon email every time I add a new product to my website? I’m looking to send an email to my existing subscription list. 

1
Taylor Tarpley
Community Manager
1 year ago
L
Contributor I
LegacyOGContributor I
asked in Integrations

I've integrated and enabledmy Klaviyo but code doesn't appear.

Hey there everyone! I've recently enabled integration from Klaviyo to my Shopify store and the code doesn't appear when I want to set up web tracking. What should I do?    

2
retention
Partner - Platinum
3 months ago
B
Contributor I
bea123Contributor I
asked in Integrations

How to sync profiles from Shopify to Klaviyo after successful purchase without opt-in

We want to disable the opt-in option during the Shopify checkout. How do we collect all successful purchases/customer information in a list in Klaviyo? I know that the profiles are synced to Klaviyo, even if they have “accepts marketing = false” (Shopify property) and that I can create a segment with the successful purchasers. However, I need them to be in a list. So, the option in the screenshot below, is not correct as we don’t have an opt-in during the checkout and no footer form. We only want to collect the DOI via Klaviyo forms on the website and no longer during the checkout/via Shopify.This tick box will be removed. There is no opt-in possibility during the checkout process. 

5
alex.hong
6 months ago

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