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10272 Topics
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Contributor I
Erin225Contributor I
asked in Integrations and Reviews
Verified Reviews using the New Klaviyo Reviews Feature

Hi, We recently integrated into the new Klaviyo review feature and are having some issues. We want to send review requests to a batch of customers (we have a list created in Klaviyo) that were acquired customers before the Klaviyo review integration… so they haven’t been included in the ready for review trigger (my understanding is only customers AFTER the review integration, will be included in the ready to review list). They are all customers via Shopify and have the “placed order event” in their Klaviyo profile. My question is if I send them a campaign or flow via Klaviyo requesting a review and they do leave a review… will the review be verified?From reading the support threads, I know you can manually request a review but I think the review won’t show up as verified even if the customer is in Klaviyo and it’s recorded that they purchased that product in Shopify. Can someone confirm that is true?Can someone help me out here? We have a large list of happy customers, I would love to

5
A
Contributor I
25 days ago
M
Contributor I
Mikmak21Contributor I
asked in Integrations and Reviews
Opencart Integrations

Does anyone know what versions of opencart are supported in the integrations documentation it says 1.4x and 1.5x but we are using v3.0.3.8

1
Julia.LiMarzi
Klaviyo Employee
2 years ago
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Contributor I
power popsContributor I
asked in Sign-up Forms
Customize newsletter confirmation email

Is it possible to customize the newsletter subscription email to add my branding on it? 

2
P
Contributor I
6 months ago
R
Contributor I
roblingleContributor I
asked in Integrations and Reviews
ReCharge Integration: segment by subscription to particular products?

Do subscription details sync from ReCharge so that I could email based on the subscribed products or recurrence details?

2
R
Contributor I
3 years ago
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Active Contributor I
chris141331Active Contributor I
asked in Analytics and Deliverability
t-online.de bounces november 2021

Hi @superoelk , @Roland@Fliegenglas@FIRE-FOOD@flonomao what are you doing as a solution / as a work around? What can we do to surface our need for change to both klaviyo and t-online?We are stuck with manual labor. The team is repairing not performing.klaviyo says: “Get a dedicated IP or wait.”note: As a general baseline, you should send at least 50,000 emails per month at least twice per month (for 100,000 emails total) in order to warm up your IP.t-online postmaster says: “Send me klaviyos sender and I clear them.” Klavyio aims to be part of CSA, deliverbility expert @francis.baker says even though in his own words “T-Online is currently not listed as a member of CSA” and “We currently have no evidence, that it will assist with making inbox placement at T-Online easier.”I am happy for any helpful information or work around or anything towards solution.

7
chloe.strange
Community Manager
2 years ago
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Contributor II
olenaseverynContributor II
asked in Analytics and Deliverability
High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

Hi community!For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. This specific bounce reason also happens for other domains, including hotmail.com.How should I approach this?Thank you!

1
kaila.lawrence
Community Manager
6 months ago
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Contributor I
JordanNicContributor I
asked in Analytics and Deliverability
Tracking New and Returning Customers

I’m trying to find the best way to track new and returning customers each month. However, the answer to this question seems to differ depending on where I get this info in Klaviyo. I’m looking at three places in the following examples to get the new/returning customers in January 2024. If I pull these figures in the metrics tab, I get 1026 new customers. If I pull these figures from the overview dashboard, I get 649 new customers. If I pull these figures by creating a segment, I get 748 new customers. For this I’m including customers who have opened an email in this same month, I would think this value, if anything, would be lower than the value in the overview dashboard, but it is actually higher.  I’m wondering why each of these is different. Which of these should I be using to track new customers?

1
kaila.lawrence
Community Manager
6 months ago
M
Contributor I
Mille RasmussenContributor I
asked in Campaigns and Flows
Adding Multiple Brands to a Conditional Split in a Flow

I have a question regarding a conditional split in a flow.what someone has done (or not done) = person has viewed product = where brand = equals?I would like to equal several brands in this split in stead of just one.Is it possible do that by making a comma between each brand or?

1
Dov
3 years ago
A
Partner - Silver
alexp29nextPartner - Silver
asked in Integrations and Reviews
Fulfilled Order Fulfillment Information Best Pracice

We are building an integration with Klaviyo the Integrate a platform without a pre-built Klaviyo integration guide. In the Fulfilled Order example, it mentions adding the Fulfillment Information to the data. You can also track additional details about the fulfillment itself (e.g., tracking number, shipping method) Is there a recommended object structure for the Fulfillment information that will be compatible with builtin templates or templates that Agencies use with other ecom systems (ie Shopify) to provide the tracking formation and link to the end customer?I’m thinking we will pass a new object for the Fulfillment information as follows:{ "Fulfillment":{ "carrier":"ups", "trackingCode":"123XYZ", "trackingURL":"https://trackinglink.com/" }} This would then allow the email templates to populate replacement variables to show tracking information and provide a tracking link.  

2
A
Partner - Silver
1 year ago
M
Contributor III
MarfaContributor III
asked in Sign-up Forms
Pop-up offer

Hello, I am new and looking for some advice. To give some background, our website has 3 places within the theme to sign up/subscribe to emails. These areas make no incentive offer.I am now considering creating a pop-up offer for new subscribers which would then have a Welcome flow/offer code email series.My question is, what are best practices if you have these other areas on your site for subscribing?Does everyone get the offer regardless of where they entered their info? Do only the pop-up subscribers get the offer/coupon and the other get a general welcome email with no offer? Also technically .. is the best way to create this segment from the list with a separate welcome flow or create a filter based on source and use only one welcome flow?I suppose my concern if someone sees the offer but subscribes in another area of the theme (meaning has this ever caused customer service issues for anyone?)Any advice/ experience is greatly appreciated!  

2
M
Contributor III
1 year ago
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Contributor IV
SanketContributor IV
asked in Email Templates and Coupons
Social Links on Outlook Mobile

The issue is related to Social Links on Outlook’s Mobile App. They Open properly on Gmail app in mobile but not on Outlook mobile.Social links display stacked on Outlook mobile even after selecting not to stack on mobile.Is there any solution? 

6
B
Problem Solver I
2 years ago
S
Contributor I
samstjohnContributor I
asked in Integrations and Reviews
Viewed Product event not working

Hi guys!I’m trying to set up a Browse Abandonment Flow for my Shopify store. When I go to my Integration settings I am met with this message. However, when I go to my Shopify Admin the App Embed for onsite tracking is already switched on.  For reference the Theme we have on Shopify is an uploaded theme created by a web development agency we worked with in the past. I suspect this could be the issue preventing the onsite tracking from working properly. Klaviyo is able to measure Active on Site, but we’re unable to get any data for Viewed Product events. Does anyone have experience with this issue? Do we need to change our theme back to a Shopify theme? Thanks. 

2
M
Partner
7 months ago
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Contributor II
Becky CContributor II
asked in Integrations and Reviews
"Email me when available" button showing up sporadically on PDPs

We recently installed the “email me when available” code on Shopify plus to enable the BIS flow, but it is only showing up sporadically. It seems to come and go from PDPs and / or will show up for some variants but not for others. Because it is so random, our developer has had issues addressing. If anyone has solved this, I’m all ears. Thanks!!

1
David To
Klaviyo Employee
2 years ago
stam_marko
Expert Problem Solver II
stam_markoExpert Problem Solver II
asked in Campaigns and Flows
Correcting Email Flow Sending Time

Hi,Due to a configuration error, the second email in our flow was set to send 23 days after the first, instead of the intended 23 hours. I've corrected the timing, but over 1000 people are still queued to receive the delayed email.Is there an alternative to manually cancelling each email in the queue?I aim to:Bulk-cancel the emails scheduled for 23 days later, as they'll be outdated. If feasible, reschedule them for a 23-hour delay instead.Any guidance would be appreciated.Thanks.

2
stam_marko
Expert Problem Solver II
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS
Adding SMS Consent to List subscription page

Is it possible to add SMS consent to a List Subscription page?I'm asking because the functionality to add SMS consent to the phone number field does not exist in Klaviyo's builder.The goal is to send an email within the First Purchase Welcome Series to new customer's who have yet to consent to SMS, and link them to a Lander with SMS consent.I suppose we could pop a consent form similar to what we're currently using but I'd rather use a dedicated Lander if possible.Let me know your thoughts. Thanks!

3
alex.hong
2 years ago
S
Contributor I
sheepdreamsContributor I
asked in Sign-up Forms
Pop up form - how to show homepage dimmed

I am trying to make a popup form on my Shopify homepage so that you see the homepage dimmed behind the form. All I seem to be allowed to do is create a solid color behind it. any ideas?

1
Dov
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles
Looking for clarification on profiles

Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had  a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (

1
Dov
3 years ago
R
Contributor I
Ravi123Contributor I
asked in SMS
SMS Flow - 1min delay on welcome series initial text

Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?   

2
alex.hong
1 year ago
I
Contributor I
itsbecContributor I
asked in Lists, Segments, and Profiles
selecting multiple segment from the dropdown

Hello, All!As I’m segmenting campaigns, I routinely need to select multiple audiences from the dropdown in Klaviyo.  As I do so, I see there are checkboxes to the left of each possible segment I could add.  To prevent needing to search multiple times, I’d like to add more than one segment of customers at a time. (For example, each of the two groups shown below w/ red slashes.) I have tried option-clicking and right-clicking, but I’m not able to choose multiple folks in one go.  What am I missing?  TIA! 

2
I
Contributor I
2 years ago
I
Contributor I
IevaContributor I
asked in Email Templates and Coupons
Template tags and property colors

Hi all,  So I need to send the emails in different languages, so when I have changed the text on what the property, such as Unsubscribe and web view needs to display, the color of the text can not be changed. It shows up all in same color when I set up the email, but when I preview or send out, only that part is in different color. Any ideas on how to fix this?  

3
David To
Klaviyo Employee
1 year ago
J
Contributor II
JessaNContributor II
asked in Campaigns and Flows
Conditional split issue on flows

So we got 1 flow set up for customers who placed an order but needs to fill up a form to confirm the bookings.  We found some issues:Conditional slipt for subscribed list - they have subscribed but on the flow it stated as No, so they cannot be forward and received the next email for confirming their booking and so on. With the same setup but different collection flow condition. They have subscribed to a list and klaviyo flow did able to fetch the 2 yes and 2 no. So supposedly they will receive the next conditional split we set for “booking date” in the last 4 days but they haven’t. Is there something we need to change on the current setup? We are using klaviyo form for the complete your booking that customer needs to fill and have setup list per collections.   

5
J
Contributor II
2 years ago
S
Contributor I
StephaneBContributor I
asked in Accounts and Settings
Update credit card information not working (always in progress)

Hi,We are trying to update our account credit card information to stop using the free tier and get more active accounts and emails. But, when updating the credit card information and clicking on the update button, nothing happens. The button has a in progress indicator and it never stops. There are no error messages.This is kind of urgent since we need to unblock our emails.I submitted a ticket to support, but still no response after a few hours.Thanks.

6
J
Contributor I
2 years ago
Y
Contributor I
YaelHContributor I
asked in Campaigns and Flows
A/B Testing Day Of The Week (Campaigns)

Hi,  Is there a way to create an A/B test where I send them out on different days of the week?  Thank you! 

1
Dov
2 years ago
J
Contributor I
jpwestContributor I
asked in Integrations and Reviews
Adding data elements for order confirmation

I need to add some additional event variables to my order confirmation email. This is a Salesforce Commerce Cloud integration. Does this data just need to be available in the data layer, or does it need to be specifically sent to Klaviyo as part of the event?

5
K
Klaviyo Employee
2 years ago
A
Contributor I
abhisheksingh75Contributor I
asked in Integrations and Reviews
Create shopify app integration with klaviyo

We are trying to create kalviyo integration with our shopify app -https://apps.shopify.com/giftkartI believe we need to do two things for that 1. create matric 2. create event corresponds to that matricBut in your api documentation only get apis are there, there is no create api for matric https://developers.klaviyo.com/en/reference/api-overviewplease help us with right documentation 

5
Taylor Tarpley
Community Manager
2 years ago

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