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7918 Topics

P
Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Exit profiles that that requested a refund Shopify

HiIs there a way make profiles exit a flow if they have requested a refund from your Shopify store? BestPhilip

3
Taylor Tarpley
Community Manager
7 months ago
S
Contributor I
SamAbbottContributor I
asked in Accounts and Settings

Question Mark favicon in Gmail

When sending campaigns/emails from Klaviyo the favicon in Gmail is appearing as a red question mark which automatically looks like spam.After speaking to Klaviyo support they suggested setting up a BIMI in google, you have to this do by obtaining a VMC which is not cheap.Has anyone found an easier solution to this which ideally doesn't cost $1500 every year?

2
S
Contributor I
9 months ago
B
Contributor III
BROCContributor III
asked in Email Templates and Coupons

Email Template design - Spanning 2 rows with one image

HiI’m designing a template and I wanted to have one large profile shaped image in one column alongside 2 product images in another column. In HTML it would be a rowspan. I can’t find a way of doing this using Split, columns or tables.Is this not possible in the template builders?See an example hereThanksSean

5
stephen.trumble
Community Manager
10 months ago
T
Contributor I
TannerContributor I
asked in Email Templates and Coupons

How do you adjust the spacing between bullet points?

I tried adjusting the line spacing, but that only works with single line bullets. Otherwise I keep ending up with bullet points that are either way too far apart or smashed together.

1
Taylor Tarpley
Community Manager
5 months ago
J
Contributor I
jannikkayContributor I
asked in Lists, Segments, and Profiles

2 firing add-to-cart events in klaviyo

dear all, i have no idea why but in my klaviyo app i always have 2 events which fire for the add-to-cart event per profile. one of them is klaviyo and fine, the other one i dont know. i cannot find anything in my code. do you have an idea where this add to cart event comes from (see screenshot below)? or is it from shopify by default? how can i find out? screenshot: https://prnt.sc/PYDWvAvifbpw  many thanks and bestjan

1
David To
Klaviyo Employee
1 year ago
M
Contributor I
mslContributor I
asked in Sign-up Forms

Is there a way to allow a user to subscribe to a list using my own signup form?

I just want to have my own email subscribe form post to a klaviyo page that facilitates the subscription. I don’t want to use a pre-built klaviyo form. They don’t work (at least not easily) and they don’t match the the styles on my site. I don’t need a whole klaviyo js frontend loading on my site. This should be really simple. Does it exist?

3
Brett_Gatsby
Problem Solver IV
4 months ago
M
Partner - Platinum
MarissaC12Partner - Platinum
asked in SMS

Contact Card in Campaigns

Hello! Are we unable to include a contact card in a campaign message? When migrating over from another platform, in our new number welcome we would like to be able to send the contact card so people who subscribed to our old phone number are prompted to save the new updated information. Any ideas on how to do this? I saw a response about creating a keyword triggered flow but that seems like a big work around 

3
David To
Klaviyo Employee
7 months ago
N
Contributor I
nerdwithusContributor I
asked in Accounts and Settings

How can I merge two Klaviyo accounts into a primary account?

Hi, I am consolodating an international store into a domestic store and closing my international shopify store.  I’d like to merge my international klaviyo account into my domestic klaviyo account.  What tools and processes are available to do this?  i cannot find a similar situation anywhere on the forums. thank you.

3
Jessica eCommerce Badassery
Partner
2 months ago
R
Contributor I
robinsroysContributor I
asked in Integrations and Reviews

Zapier not transferring new leads to Klaviyo

Hi all,  i have a zap in zapier that should transfer new fb leads pay someone to take my online course to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

1
B
2 months ago
K
Partner
kunalshettyPartner
asked in Integrations and Reviews

Not able to pass Shopify tags from Shopify back to Klaviyo

We’re trying to update Shopify Tag data in Klaviyo & then pass it back to ShopifyUsing the method mentioned in this doc: https://help.klaviyo.com/hc/en-us/articles/360030919351#sync-fields-from-klaviyo-to-shopify3But it doesn’t seem to work. Any ideas why?

8
David To
Klaviyo Employee
3 months ago
H
Contributor I
HenriuqeContributor I
asked in Lists, Segments, and Profiles

How to manage, group and access custom properties?

Hey guys. Do you know how to access a page where I can manage my properties? Like, I can create a segment basead in a property but I cannot actually see my list of properties and create one there. Or even organize properties in folders, like ActiveCampaign or HubSpot. Do Klavyio has this feature?

1
David To
Klaviyo Employee
5 months ago
B
Contributor I
bobbobContributor I
asked in Campaigns and Flows

How to hide missing address lines

I’m building out a “your order has shipped” email and adding in a section to show the shipping address.  Not all customers have all of the address lines (shipping line 2 being a good example). How can I show that address line for profiles that have it but also not have a blank space for those that don’t? I’m hoping it isn’t a case of building a block for every possible variation of address data held

1
alex.hong
1 year ago
P
Contributor I
pippokerAAContributor I
asked in SMS

List not updating (SMS contacts)

Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance 

2
Dov
2 years ago
S
Contributor I
sarahchilcoatOPOContributor I
asked in Campaigns and Flows

Resend Notification Recipient Confirmation

I have a co-worker who I wanted to receive a notification for contact us form submissions. I added his email under “send to” in the configuration of the flow step, but he says he did not receive the email confirmation to receive the notifications. Is there a way to re-send him the confirmation, or manually send him a link? It’s the email below.  

7
David To
Klaviyo Employee
4 months ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability

If I decided to halt sending for a period of time, do I need to re-warm my dedicated sending domain?F.A.Q.

If you halt sending for a period of time, it is recommended that you re-warm your dedicated sending domain before you go back to your normal sending cadence. Inbox providers like to see consistency (in both volume and engagement), and if they notice that a specific sender resumes sending after a while, they will potentially flag that sender as suspicious. Note that you don’t need to go through the whole warm up process again. Starting off with a 30 days engaged segment will work!  For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.

1100
wei.he
Klaviyo Employee
2 years ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Sign-up Forms

How can I build my list before a new product launch?

Hello,I’m about to launch a new product and want to do a week of list building (SMS and email) the week before.I’m going to create an embed form to place on my site - promoting ‘sign-up to get early access to the launch’.So, a couple of questions:Can I collect both email and SMS in an embed form? I can’t see that I can in Klaviyo. If this is the case, what then is the best way to give people the option to subscribe to the communication they prefer (either email, SMS or both)? This is particularly important for driving leads from Instagram. Or, can I only offer one or the other (email or SMS) in an embed form?   Should new subscribers go into my main newsletter list and then I create segments for the early access subscribers (by creating a property profile for them). Or… should I create a new list for the early access subscribers?I hope this all makes sense! Thanks so much (in advance). Cheers, Amy

2
AmyMOMO
Partner
6 months ago
R
Contributor I
Rd77Contributor I
posted in Campaigns and Flows

Replenishment Flow for 15 single products and 8 bundles

Hi there,  I’m trying to figure out the best way to set up our replenishment flows. We make skincare, and have 15 individual products and 8 bundles.  Most customers will buy a mixture of single products and bundles, our average order quantity is 3 products. Each product will last for a different length of time.  Should I create replenishment flows based on each individual product? If I do that though, a customer will then receive on average 3 different replenishment flows (each consisting of 3 emails). I’m concerned that will be too much.  If I create a single replenishment flow though, based on their order, and the average time between orders (and dynamically fill that email with their order content), then I’m concerned that the timing will be out of sync with some of the products. Having said that, doing it this way probably does make more sense?  In the long run, we will probably encourage customers to subscribe, so that will move them out of this flow... What do you think about thi

1
Dov
1 year ago
B
Contributor I
britContributor I
asked in SMS

Need solution to receive MMS (image+video) from subscribers

We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!

1
David To
Klaviyo Employee
1 year ago
D
Contributor I
Daily Grind DigitalContributor I
asked in Lists, Segments, and Profiles

Account Activation Webhook for Flows

Is there a way to trigger a Flow in Klaviyo in the following way?A customer account has a tag added to it of “wholesale_account_approved” A flow is triggered based on that tag A webhook or something sends the customer an account activation URL so the customer can set a password for his/her accountMy uncertainty is on the last bullet point above.We only allow wholesale customers to see certain things on our website so once we approve an application, we need the customer to be able to set a password so they can login to their account in order to be able to shop wholesale items. The alternative method is to just have the customer enter a password as he/she fills out the application, but ideally we could have the application be submitted, then have the customer create a password upon the wholesale application being approved. Thanks in advance for your time and help.Kind regards,Adam

2
D
Contributor I
7 months ago
T
Contributor II
ttnle2021Contributor II
asked in Sign-up Forms

Remove extra space for the image block

Hello, I need some help with spacing for the image of the sign-up form. Here’s the design details for the form:Flyout image right Custom width (620 px) Right Padding 20 px Image position is custom with width of 250 px Image horizontal alignment is right alignWhen I select the image, there’s a lot of extra space to the left of the image and I don’t know how to get rid of it. Does anyone know how to get rid of the extra space? 

2
T
Contributor II
6 months ago
K
Contributor I
KonoContributor I
asked in Integrations and Reviews

403 Error when connecting the Klaviyo WP plugin to our Klaviyo account.

Dear community, Unfortunately we passed the 60 days timeframe for support on our free account. We had some delaying challenges with our e-commerce store and now noticed that the Klaviyo Wordpress plugin wasn’t activated. So when trying to connect with our Klaviyo account again it gives us this 403 error.What can I do this fix this? Kind regards,

2
Omar
Partner - Platinum
7 months ago
I
Contributor I
IoanaContributor I
asked in Analytics and Deliverability

Klaviyo Email Requiring 'Display Image' in Email to Customers

Hello, We have this popup from customers where the images aren’t showing. Unsure how to fix it. Is there anything I’m missing or is this a security feature on Gmail? 

1
Jakub
Partner - Silver
1 year ago
TheCarpoolKing
Contributor III
TheCarpoolKingContributor III
asked in Integrations and Reviews

Migrating from Sendgrid to Klaviyo - bringing unsubscribes over

Hello!We’re a service based business that connects drivers with riders and we’re trying to improve our community engagement through Klaviyo. Right now we’re trying to migrate from our previous service provider, Sendgrid, to Klaviyo so all unsubscribes carry over. Can’t seem to figure this one out.

4
Ashley I.
Partner - Silver
9 months ago
C
Contributor I
CarlySContributor I
asked in Campaigns and Flows

"Welcome Back' flow for people who resubscribe

I know that if someone ubsubscribes from my list and then later down the line chooses to resubscribe they can do that and their supression will change from supressed to unsupressed.However, I understand that this person would not go through the welcome flow again.Is there a way to set up a ‘welcome back’ type flow for these people who have unsubscribed and then choose to resubscribe again? I doubt it will be many but I’d like to make sure these people receive something on signing up again. What would be the trigger for such a flow?Thanks!

1
alex.hong
1 year ago
S
Contributor IV
Scott SContributor IV
asked in Email Templates and Coupons

Updating Coupon Code Question

Hi,I am looking at extending my welcome series and as part of that process wanted to adjust the validity time of the coupon code (Shopify) that I am using. When I went to adjust the length in Klaviyo I got the following message.. I am confused by the part that reads ‘you will need to create new codes for the updated coupon’. I set this up quite some time ago so have forgotten a lot of what I had learned in this regard. I thought the coupons were automatically generated? Can someone please clarify? Thanks. 

2
S
Contributor IV
2 years ago

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