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Hello, The Abandon cart flow is not working. When I clicked on the button “get started”, nothing come up. Is it a glicht? Other flows work just fine. I tried logged out, logged back in, use Inconigto mode, still no luck. I attacht the screen recording, can someone review and tell me what’s going on with this flow? Abandon cart flow screen recording Many thanksHannah
Hi,I have followed this article here; https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email All 3 methods on that page will show the most recently viewed products in the email fine. However, the product image and title are not linked to the product page. There is no link at all.I have tried to troubleshoot without success, and wondered if anyone could shed some light on where I might be going wrong? Not using a pre-built ecomm platform. Have attached photo of a user profile who has Viewed Product as tracked in Klaviyo and information recorded there too. Recently Viewed Data from same user profile:
Hello,I have an online store created in prestashop (Version 220.127.116.11). The server works with Plesk in its latest version with Php 7.3.I have installed the free Klaviyo module and I have configured it following the manual. Everything worked correctly until I got to the API integration.When I integrate Klaviyo with Prestashop, I add the address of the online store, the Prestashop Webservice API and permissions are correct.I click on "Click here to retrieve the list of shops" but I get the following error: Please make sure your webservice key has permissions to the 'klaviyo' resource.I have tried with another server but the problem persists, could you please advise me?Thanks
Hi there, We recently moved over from Mailchimp to Klaviyo, but we’ve had some issues with our lists and segments. Our Full (warm up) list that was made for us contained customers who had not opted in to emails, so last week we imported our subscribed contacts to Klaviyo and made a new segment with the Full (warm up) list & excluding surpressed profiles. However, this segment isn’t being added to. How do we get new subscribers (via sign up form & checkout opt-in) to automatically be added to this segment please?
Hello, I am a photographer and want to share three of my images for my subscribers to download as phone backgrounds. I have all the files ready to go in the correct sizes for phones, however on my email, when they click on the link for their phone, it will open up the image for them to save as their background. So the question is, where do I save the image for them to open and save? I tried dropbox, but it opens up to dropbox for them to download, but I would prefer the image opens up instantly for them to save. Any suggestions on how I could do this?Thank you!
Hello, I am having a problem right now if someone wants to help me that would be nice. I want to integrate a klaviyo form on my wordpress site, created with woocommerce and elementor. I made my form on klaviyo I chose the embed form model then when I finished I copied and pasted the code in an html section of elementor. But nothing is happening. What should I do ?
After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.
Klaviyo's billing structure is based on two criteria: The number of active profiles in your account The number of emails you send during the month To see the total number of active profiles in your account, navigate to the Profiles page as shown below. After confirming the active profile count, head over to Account > Billing > Email Billing to choose a plan that will cover the active profile count and your monthly sends.In Profiles, you can see the total number of active profiles in your account.
I have passed the Klaviyo Partner Academy Certification on the first try and received it via Email.Now that I have taken it again and achieved a better score, I was wondering if it was possible to get a new certificate including the improved score since a LinkedIn Link with a good score was my goal. Thanks for all the help in advance!
Hi team,Quick question:I’m using the Woocommerce x Klaviyo integration and checked “collect email subscribers” in settings.The checkbox and text are overlapping - how do I fix this? How to remove the line between the ‘subscription’ and ‘account creation’ checkbox? How do I remove the word “(optional)”?If anyone can help me with one or more of these questions - I’d be very grateful :)
Hi all!I would like to start a sign up form that is specifically for our upcoming Birthday discount.I created the signup form for all subscribers to go to our newsletter list. However, how to I create a welcome flow for only these subscribers from here and not to all of the ones that are subscribing to newsletter through other means? Many Thanks,Linds
I have a csv to import into my Master List. Obviously, I would like the Import to account for duplicate records and ignore them. As an attempt to test and verify this process, I EXPORTED a short list of 4 known names, then reIMPORTED them back to my Master List to ensure that they WOULD all be skipped. Instead, the import said that it LOADED all 4 records and 0 were skipped. However, the total record number in the Master List remained unchanged…. and none of the records I reimported seem duplicated. So now i’m not sure what to think. What’s going to happen when I import my longer .csv list? How are duplicates actually managed on Import?
Hi All, I am looking for ways to create an email to ask for my customer’s information like thier digital wallet address for a whitelist project or name and other details. badically to make a questionare somthing that can colelct few fields of input but I dont want this as a pop up form. I want to send an email. I cant seem to find a way to do it.
We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?
I have a problem with Klavyio and Shopify. When my Klavyio Abandoned Cart Flow sends an email to a customer, Shopify does not take it into account. In "Orders" then "Abandoned carts" the status of the email remains "Not sent" while Klavyio sends an email. Do you know how to make Shopify take the email into account? Thanks
Why Active on site, viewed product and add to cart metrics don't tracking other visitors?Although tracking my behavior. I have integrated Shopify store with Klaviyo and configured these metrics yesterday but having this issue.
Hello,I’m having some issues with getting the add to cart metric to show up on my analytics.I have successfully added the “Viewed Product” and “Active On Site” Metric, but now i’m struggling to get the “Add To Cart” metric to show up.I’ve followed Klaviyo’s step by step on finding the ID and replicating the Shopify stores ID snippet to the coding side of Shopify. The Metric still does not show up.Any advice? Thank you!Lee
I have found the articles on uploading landline numbers (with country codes etc). Is there a way to upload mobile numbers to Klaviyo? For example, 077……?Alternatively, some advice on how to format Excel to convert mobile numbers (currently 77…...) to a functional format. Thanks for your help.
We use Sezzle and Credova on our store. They’re both “buy now, pay later” services that allow customers to purchase products and receive them as if they just paid for it (we get paid), but they pay for it to Sezzle over several weeks, and Credova up to 2-years. We’ve had a lot of success with Sezzle, but we also have several customers a day who’ve been rejected…and we want to direct them to Credova (who tend to be a little easier to qualify for).MY QUESTION:Is it possible to set up an email flow for customers who were rejected for a Sezzle purchase?
HiI want to create a segment based on future behaviour (I need to schedule an email to be sent to people who haven’t made a purchase between 2 dates in the future). I’ve created the segment and of course right now my entire subscriber list is in it as no one has placed an order between those future dates.My question is: If I create and schedule the email today, will the segment update in real time to ensure that only those who have not made a purchase between those dates will receive the email?Thanks!
Hey guys,I’m creating a flow which sends an information email to new customers as well as customers who have bought in the past, but only if they haven’t bought from us in the last 180 days. This is the flow I’ve created. I was wondering if the 2nd conditional split would work, as I’m unsure if the purchase at the start of the flow is included in the previous 180 days. As technically the customer has made a purchase within that timeframe.Would it be better to change it to “1 order in the last 180 days”, as that is what the initial trigger has (1 order).Feel like I’m being a bit of an idiot here, but just wanted to double check 😅. Cheers in advance
In a flow, I choose Update Profile Property block, then Selected in it "Create New Property” and Use WelcomeFlow, and property value as "Active” and when I choose the Update Profile Property block, and choose the Update Profile Property option, WelComeFlow property wasn't there. Why is this happening
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