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10252 Topics
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows
First time buyer flow - using instalment plan

I am setting up a first time buyer post-purchase flow for information on what to expect from our service straight away. The problem is, that our customers often purchase an instalment payment plan. We use Magento 2 for our website and this captures the payments as individual orders. As much as I’m sure there is a better way of sorting this out, I am not a developer and really could use just a quick workaround.So someone could pay their 2nd, 3rd and so forth instalment plan, and Klaviyo thinks its a new first time buyer. Is there a way to produce a flow that would only be sent to purchasers on their first order of the same product? So if Klaviyo recognises a new “order” but for a product they’ve already purchased before, it would ignore sending this to them?

1
Irrra
Expert Problem Solver II
1 year ago
L
Contributor I
lbdContributor I
asked in Lists, Segments, and Profiles
What is the definition for Active Profiles?

Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.

2
L
Contributor I
1 year ago
R
Problem Solver II
rlscsiProblem Solver II
asked in Integrations and Reviews
CFML Assistance Requested

We are trying to integrate Klaviyo within a CFML (Lucee, ColdFusion) environment, but there is very little help in the documents for this language. Are there any other CFML developers using Klaviyo? Right now, I could just use a couple of examples, such as how to authenticate. The documents give you one line with no context surrounding it.  Is this in a POST?   Is this in a Javascript?    In any case, does anyone (CFML, JQuery, JavaScript) have a working example (with your credentials dummied up, of course) that you can share with me to get me started? Thank you!

3
R
Problem Solver II
1 year ago
B
Contributor I
bhavaypuriContributor I
asked in Campaigns and Flows
Not able to pull dimensions in Flow filters

I triggered an event which has customer data that includes the first name, last name, email, phone number. I’m able to see all these information on the customer profile but, while creating a flow, when I add a flow filter these properties don’t show up in dimension values.  I want to add a flow filter which filters out the people whose email contains gmail.com. For other properties klaviyo shows a list of dimension values, but for email, first name, last name, phone number, it does not show the list of dimenstion values.  

1
Ashley I.
Partner - Gold
1 year ago
F
Contributor I
Flore SCContributor I
asked in Campaigns and Flows
Abandonned cart sent multiple time started checkout

 Hi there, I have an issue about abandoned cart flow. Some of my customers start checkout several times. So for each time they start checkout, they will receive all the same abandoned cart series ! Plus, when they complete their checkout and buy the product, as they started checkout an did not compete it before (x times) , they get a reminder to buy a product they already bought ...  How to avoid sending them 10 times the same abandonned cart flow ?? 🤯

2
Ashley I.
Partner - Gold
1 year ago
D
Contributor I
DEFContributor I
asked in Sign-up Forms
Can I add a different form in my subdomain?

Hi there,I have a Shopify ecommerce store and a Wordpress informational blog on a subdomain. Can I put a different sign up form on the subdomain than on the Shopify site - I’m sure I can but I can’t think how do it. At the moment whichever form is “live shows up on both sites.  Thank you for your help,

1
bettermail-Mirko
Problem Solver III
1 year ago
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Integrations and Reviews
Can we remove empty Product Categories?

We have recently cleaned up our product categories and have removed many of them However, the old categories are still present, with no products attached to them. Are they removed automatically or can you trigger something?

6
David To
Klaviyo Employee
1 year ago
TheCarpoolKing
Contributor III
TheCarpoolKingContributor III
asked in Integrations and Reviews
Migrating from Sendgrid to Klaviyo - bringing unsubscribes over

Hello!We’re a service based business that connects drivers with riders and we’re trying to improve our community engagement through Klaviyo. Right now we’re trying to migrate from our previous service provider, Sendgrid, to Klaviyo so all unsubscribes carry over. Can’t seem to figure this one out.

4
Ashley I.
Partner - Gold
1 year ago
R
Problem Solver I
RedPhiveProblem Solver I
asked in Integrations and Reviews
Google Analytics 4 tracking issues

We have event tracking setup using GTM (Google tag manager) and the suggested code on klaviyo’s help page. (https://help.klaviyo.com/hc/en-us/articles/115005077027-How-to-Configure-Google-Analytics-Goal-Tracking-for-a-Signup-Form) Event tracking form views and submissions is working perfectly in Google Universal Analytics. Unfortunate this is not the case for the new Google Analytics 4. These events are not showing up in reports. This will be a problem when Universal Analytics stops processing data. Has anyone found a way to track klaviyo form events in G4?

4
N
Contributor I
1 year ago
A
Contributor I
andrealeeContributor I
asked in Lists, Segments, and Profiles
Subscribe page not working?

Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports  I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea 

2
Dov
1 year ago
S
Contributor I
Satu_JContributor I
asked in Analytics and Deliverability
Email is showing up as received but not showing up in inbox

I sent out a campaing on behalf of a client and it shows that there are almost 800 successful deliveries. Klaviyo is also showing that all of these contacts have received the email but my client says it never landed in their inbox. Why does this happen and is there something in how the email campaign is built that can be the cause of this? Clicks seem to be very low despite the successful deliveries so I’m guessing something’s actually off. Thanks!

3
S
Contributor I
1 year ago
D
Active Contributor I
Denise DActive Contributor I
asked in Campaigns and Flows
Welcome Series and Product Launch at the same time

Hello.  I have created a welcome flow series for newsletter subscribers.  However, I am a new company and launching a new product.  I’m not sure how to integrate these items?  Or do I do a welcome series and start a new product launch?  I have about 11 emails for the product launch.  Would the combination of the welcome series and product launch be too much?  Thank you!  Denise

6
D
Active Contributor I
1 year ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Campaigns and Flows
Flow to Tag Profiles Based on Sales Channel

Hi Community! Wondering if anyone has a way to tag a profile based on their sales channel. The idea behind this - we have a client with two store locations, we would like to tag people based on the location they purchased for. We have two channels set up in Shopify for “POS: Location A” & “POS: Location B”Let me know if you have any ideas! 

5
chelsgrove
Partner - Gold
1 year ago
B
Contributor I
bodiesandbarbellsContributor I
asked in Campaigns and Flows
Issues? Email did not send and template issues.

Are there issues going on right now?When I was choosing a template it would be missing the unsubscribe and address area once I selected it and started making changes.I finally found one that kept that part of the template and did my email and sent it out, but there were crickets. Only one person opened it up. I usually have 75% open rate so I was wondering what was going on. I have a friend on my list and asked her about it and she said she had not received the email. I resent it to her alone and still she did not receive it. Anyone know what’s going on?Thanks,Ashley

8
alex.hong
1 year ago
M
Problem Solver II
moodxmanagerProblem Solver II
posted in Campaigns and Flows
What? What are you doing, Klaviyo?

Been waiting for some features from Klaviyo for two years now, and based on their forum, it seems I’m not the only one. Why does Klaviyo product team is working on some small unnecessary/useless updates, ignoring the ones that are essential. Updated UX icons in the Flow menu? Woah, incredibly useful. Updating analytics and dashboards when it is known that Klaviyo’s tracking is very inaccurate and on top – removing customization? Great. Is there anyone, working in Klaviyo, who could elaborate, why these features, that are present within every other ESP, are not present in Klaviyo:Link tracking (current link tracking solution is useless, because it doesn’t show you how much times X button or Y hyperlink was clicked – it tracks links, which are unique, therefore, showing scattered data) Public email view (currently you can only share an email template, if the person has a user within that Klaviyo account. From perspective of security and flexibility, this is as dull as it gets) Conditiona

1
alex.hong
1 year ago
C
Contributor I
crystalresurrectionContributor I
asked in Email Templates and Coupons
How do I change fallback font?

How can I change the fallback font? Thanks! 

1
retention
Partner - Platinum
1 year ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons
Dynamic table line item image is not showing

Hello!I am having an issue with my item images not showing in all post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify.I have applied the dynamic image variable {{ line | img_url: 'medium' }} to the Order Confirmation template to show correct item variant images, but this variable does not work for Order Shipped, Order Out For Delivery, Order Delivered, and Order Cancelled notifications - All post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify. Any help here would be greatly appreciated. Thanks,Adam

2
A
Contributor III
1 year ago
R
Contributor I
RachelLoveBugProbioticsContributor I
asked in Email Templates and Coupons
Colors don't save when I click away?

Hi all,So I am having an issue in the editor. When I set a background color or button color (or really any color) and then I click away, it returns to white. Unless I click off to another block, the color will return to white. Also, when I added a universal block to an email, the colors all changed and I can’t get them to change back. It is extremely annoying. Anyone else having this issue or know how to fix it?Thanks!

2
R
Contributor I
1 year ago
M
Contributor IV
MaggieContributor IV
asked in Campaigns and Flows
Can't edit email in flow

Hi there, I am trying to edit a couple of emails I have in a flow. When I click on edit, it takes me to the page where you chose drag and drop etc, as if I don’t have an email there yet… when I click on preview… I can see my already created email!  Anyone have any suggestions? Thanks

4
alex.hong
1 year ago
V
Contributor I
ViktaShopContributor I
asked in Sign-up Forms
Flow and Sign up form

Hey,  I created the sign up form offering discount for subscribing (need to increase subscribers number).I also created the flow Welcome customer vs non-customer, there we offer again the discount for subscription. But is it ok?  I created so, thinking, that if the person turn off the pop up with discount for subscription but subscribe later on by browsing the website, he could get an email from the welcome flow. But I doubted if it should work this way.  Also - I don’t get know I share the discount code with sign-up form? I thought that some email should be sent to the customer once he subscribed but I don’t find there it should be done.  Thanks for answering

1
Irrra
Expert Problem Solver II
1 year ago
S
Contributor I
SJCMilkContributor I
asked in Email Templates and Coupons
Full Width Images Retains Padding (Not Actually Full Width)

Hello, When inserting an image into the blocks, full width is selected; however, the system retains padding of 18px on the left and right and 9px on the top/bottom. I have toggled “full width on mobile” which does not work.  I have attempted to change the padding to 0px left/right. When I toggle the Padding, their is a “lock” that unlocks and I am able to change the padding to 0px left/right. I relock this and it “seems” like it keeps the 0px padding. However, this is NOT the case.  Even after saving, the system reverts to 18px left/right padding. My issue is I need to have the images full width.  An auto 18px padding is NOT full width. There is no border or white space in my original images. I do not need to crop my images.  It is only when I insert these into the block that it then automatically adds the 18px left/right padding to the sides. I have attempted every scenario of unlocking/relocking/unlocking, etc.  Still, every test on mobile screens (Litmus testing, etc.) still shows a

3
Ashley I.
Partner - Gold
1 year ago
H
Problem Solver I
hamzaaliProblem Solver I
asked in Integrations and Reviews
Klaviyo profile-subscription-bulk-create-jobs not working on server

Hi, I am trying to create profiles in the klaviyo and add them to the list. Once the profile is created, we use the following code to add the profile to the list: $this->client->post("https://a.klaviyo.com/api/profile-subscription-bulk-create-jobs", [    'json' => [        'data' => [            'type' => 'profile-subscription-bulk-create-job',            'attributes' => [                "list_id" => $this->list_id,                "subscriptions" => [                    [                        "email" => $email,                    ]                ]            ],        ]    ]]); The issue is that this code works perfectly on the local computer but it does not work on the server hosted on digital ocean. On the server, we can create the profile via the API but can’t use this endpoint. It returns an empty 202 response on both the personal computer and the server. So, it seem like either this endpoint is banned for my server or it is banned for server provid

6
David To
Klaviyo Employee
1 year ago
J
Contributor I
Julian KolarContributor I
asked in Campaigns and Flows
re-add a button or link where you deleted the previous one for add to cart / abandoned cart flow

Hello, I have accidentally deleted the button that takes the customer back to their shopping cart in the cancelled shopping cart flow. How do I get the button back? Thanks a lot 

4
In the Inbox
Partner - Platinum
1 year ago
D
Contributor I
debnajmContributor I
asked in Integrations and Reviews
Zapier Active on Site

I am trying to add an “Active on Site” event using a webhook, zapier and Klaviyo. However the action in Klaviyo does not allow a time stamp value, in addition instead of adding it to the Active on Site metric, it creates a new metric as if I am creating a custom one.In addition the “Active on Site” count is not updated on the profile. However the Zapier action only allows you to select one of the following metrics: Active on Site Viewed Product 

3
Brian Turcotte
1 year ago
S
Contributor II
SJKContributor II
asked in Integrations and Reviews
Creating a Shopify Flow for Payment Reminders

Hello! I am trying to set up a payment reminder flow using Shopify Flow. Essentially, it would send two emails before cancelling the order.  I’m just curious — with Klaviyo, I can only send a campaign. Since there wouldn’t be a list I want to send it to, but rather the order email, will including the {{order.email}} variable work? 

3
Brian Turcotte
1 year ago

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