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JayHContributor I

asked in Sign-up Forms

What do to with contacts that subscribe again (and again and again...) via a Klaviyo form?

HI All, we’re pretty new to Klaviyo coming from Infusionsoft.Here’s my issue: Contacts consistently “re-subscribe” in order to attempt to gain access to another coupon code.How we used to handle it:Facts: we offer a one time larger discount for signing up. This is used often. Some contacts either forget they are already subscribed to our list or they attempt to gain access to that same discount again by using the form again.In Keap/Infusionsoft, it was a very simple matter to check to their status and send them a different email. Example - is contact already subscribed? Yes → Send email that informs them they’ve already subscribed. No? → send them the first time welcome email.But in Klaviyo, when I fill out a form a second or third time.. I receive no email. No welcome email, no welcome series, no nothing - despite the fact the “success” message says go look for a confirmation email. Feels sloppy.I was on a different website and I tested what they did, and their form stops you r

divyakrivy2022Contributor I

asked in Campaigns and Flows

Regarding Data types and entries with multiple signup forms

I need to add a Klaviyo Property by Name TAG. Will this property be able to accommodate multiple entries e.g., rewards, feedback, join opt in, …?? I have used List data type as of now while importing contacts with this property. Is this the right way to get multiple tags to single profile? I need to use these tags in flows too.

HPBContributor IV

asked in Lists, Segments, and Profiles

Is there a way to segment people who only purchased a single product in their order?

Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)

vitbarretoProblem Solver I

asked in Lists, Segments, and Profiles

Creating a segment for customers who bought more than 1 of any product

Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).

Cr.oomppContributor III

posted in Lists, Segments, and Profiles

What are some Segmentation practices that are suitable for Email Campaigns?

Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.

MakersRandersContributor I

asked in Campaigns and Flows

[Magento] Products not showing up in feed

Hi,Our customer’s product pictures aren’t uploaded to Magento - they come from an ERP-system instread. This means that pictures don’t show in our email product feeds. What do we do?

formanProblem Solver I

asked in Integrations and Reviews

Why woocommerce data is not syncing?

Hello Klaviyo community,I’m having a problem one of my clients woo commerce website. I integrate perfectly and all the metrics working. But in integration Klaviyo showing me that sync failed. Could you please tell me what the point I’m missing? It’s synced only 50% and the rest is not syncing.

Cr.oomppContributor III

asked in Accounts and Settings

Help! My Klaviyo Certificate Is Under The Wrong Name

Hi Klaviyo Team, For some unkown reason, I am unable to access the help center. My Klaviyo Certificate is under the wrong name, will it be possible to change it?

JonContributor I

asked in Campaigns and Flows

I sell online live classes, when clients book for a class, how can I send email reminders to clients 24hours before the class starts?

Hi, we offer online live classes in our websites.Clients book in advance for the classes.How can I send a reminder using Klaviyo to this clients, so that they receive the reminder 24hours in Advance to the beginning of the online live class?

MikeshPContributor I

posted in Integrations and Reviews

Missing Data Synced

Hi, I am looking to launch a new rewards program for the baby toothbrush company I work for but I am having problems pulling in all the field data from the 'create account' page into Klaviyo. It only pulls in the customer firstname, surname, dob, account creation, email address and if they accept marketing - which is great but for some reason it doesn't pull in the child's name or dob when the form is submitted. I've even added script that Klaviyo provided so the fields will link with our custom properties, but still no luck. How do I pull this data into the Klaviyo? and what is the best way to do it? Many Thanks,

filmingdomContributor I

asked in Sign-up Forms

Embedded form is blank

I’m trying to embed two different sign up forms for two different lists on two different websites. The pop up and fly in options work fine, but the embed option, which is what I want to use, just shows up as blank.Rather than dive into the weeds I just decided to use the fly in option. But then when I created another sign up form and tired to apply it the same way, it now is listing BOTH of my sign up form overtop of each other ON BOTH SITES. Do I need a different code snippet, and if so how do I get one?

NikkiKileyContributor I

asked in Lists, Segments, and Profiles

How Do I Connect a List to my Form that will Trigger a Form?

I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately. What is the best way of doing this?

Vincent24Contributor I

asked in Lists, Segments, and Profiles

Subscribe to a list within an email

HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent

khitabContributor I

asked in Sign-up Forms

sign up in header and footer

I made sign up form in the Klaviyo which is integrated to my shopify store. It works as a pop-out well but I also need it fixed in the header and footer of my website, please how can one do it? is it possible? I searched relevant info a lot but unfortunately to no avail.

sabamadContributor I

asked in Lists, Segments, and Profiles

Update profiles email address

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug

lisa4tContributor I

asked in Campaigns and Flows

Emails

I did a giveaway with other businessess and when people signed up they agreed to be added to our email list. I uploaded the list to my Shopify site but I had to go and manually mark that the person was subscribed. On Klaviyo, it only sends a welcome email if they sign up by a pop up box. How do I change this or upload my list?

CVanContributor I

asked in Campaigns and Flows

Subscribers see Malware warning when clicking on "View in your Browser"

A long-time mail subscriber clicked on “Can't see this email? View in Your Browser” and got this message. Links checked ok on all browsers and devices (from our side). Is this related to a spam setting on their email platform (me.com). Any ideas?

shubhampalContributor I

asked in Accounts and Settings

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

jmr_ktContributor I

asked in Integrations and Reviews

ISO WooCommerce x Klaviyo Integration Reviews

We have a client on WooCommerce who has heard that the Klaviyo integration can be glitchy.Furthermore, it looks like they may need to use the Legacy API rather than the newer REST API. If you have any background on the limitations of the Legacy API, that would be helpful as well. Has anyone else been using the WooCommerce x Klaviyo integration and have any insights to share?

Juanocampo434Contributor I

asked in Email Templates and Coupons

Hello, I have an error with the arrival of the mail campaign. Can someone help me?

In one of the cell phones the error occurs that the text and the background are not seen, only some parts. (The image with black background and white text is how it would really look like).

fahad0011Contributor I

asked in Campaigns and Flows

hi, is there any built in ready made FOLLOWUP flow for leads generation and purchase

hi, is there any built in ready made FOLLOWUP flow for leads generation and purchase

TokyoTreesContributor I

asked in Sign-up Forms

Impossible to type the Germany phone number

Hello.It is very strange. But our visitors couldn’t use the German or Dutch phone.We can see the error message “Please enter the valid phone number”The phone numbers are valid.How to fix it?

Lauren SCContributor I

asked in Lists, Segments, and Profiles

Why was my Welcome Flow sent to Current, not New Subscribers?

Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??

AromorfiaContributor I

asked in Integrations and Reviews

Populate from Feed - Products Not Showing in Feed

Hello, Looking for advice on the below issue I have:When adding a product block to an email, no products are showing when using Populate from Feed. I can see I have 3 feeds set up but no products are pulling through. Example below: I am using Klaviyo with a Magento 2.0 website. Thank you for any help!Christina