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6655 Topics

D
Contributor I
Dave C.Contributor I
asked in Accounts and Settings

User ID disabled from All My Clients' Accounts

Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.  We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for

1
alex.hong
11 months ago
L
Contributor III
lumotionContributor III
asked in Campaigns and Flows

Abandoned Cart Flow

Hi,im using Klaviyo with Woocommerce. I asked support to add the “on hold” status to my orders. This should prevent people from getting into the abandoned cart flow. It’s currently set to manual but im still seeing users in the “needs review” section User:Placed an order (order status “on hold”)User shows up in the “needs review” tab. Any idea what im missing? Thanks!  

1
alex.hong
11 months ago
V
Contributor I
vmessinaContributor I
asked in Analytics and Deliverability

how can i avoid the spam folder being a new business?

Hello! I’m starting email for a new business and when putting the welcome flow LIVE I noticed that the emails are going to spam. I don’t think i’s a “bad reputation” issue because it’s a new account. I guess i want to know if this is happening to anyone else and how can i be fixed?

1
retention
Partner - Platinum
11 months ago
L
Contributor IV
LaurentContributor IV
asked in Campaigns and Flows

Show the size of the product in product block

Hello community friends ! Is it possible to show the size of the products when sending an email to our customer ? On klaviyo, I only can show the price, the product title and a button. I’m asking this question for dynamic product block as well as static product block. Thank you very much :) 

1
David To
Community Manager
11 months ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

List of my favorite email template resourcesTutorial

Below is a list of my favorite resources for email design and capability tutorials. Feel free to comment and share any of your own favorite resources!I have a public facing Loom Library of Email Template Design Tutorials Classic Editor Help Doc - for anyone just beginning, good if they read through this to understand what the different buttons in the editor, do. New Email Editor Help Doc Email Design Best Practices - design tips to make templates look more polished Show/Hide for blocks Klaviyo Syntax - personalization tags & if/endif statements How to Build Dynamic Blocks in a Flow Email (new editor) Email Design General Tips & Tricks:In general, more white space, and less content - shorter emails usually have higher click rates  Not too many CTAs, pick one (maybe 2) ideas or products you’re looking to advertise, and focus the email on that - emails with too many CTAs do not get very high click rates (blog on this here and here - external resources but trustworthy). This blog h

3381
S
Contributor I
7 months ago
L
Contributor I
lehcar3Contributor I
asked in SMS

How to collect names and email addresses from SMS-only profiles?

We have many SMS-only profiles on our SMS list. We would like for them to have names and emails so we can reach out to them if they win one of our contests.  I first thought of doing this with a text-response survey that fills in these profile fields one at a time. But it looks like there’s no way to use an event variable as a profile property. Also, the sequencing would be difficult, as the “sent text” event trigger does not seem to be able to filter based on what text they replied to.  Then I thought of sending them a manage preferences link, where they can type in their name and email in some form fields. But the {% manage_preferences_link %} does not work in SMS.  So how can this be done?

1
Spark Bridge Digital LLC
Partner - Gold
10 months ago
E
Contributor I
emvpiiContributor I
asked in Accounts and Settings

What happens after Klaviyo reinstallation

Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this? 

1
Dov
10 months ago
M
Contributor I
MarcamilleriContributor I
posted in Email Templates and Coupons

Customer reviews widget

Is it possible to add a customer review widget in an email? I have the app Judge.me on my shopify store but I can only export reviews in the form of csv file. Is there something that I can use to export those reviews as an image?

1
David To
Community Manager
10 months ago
T
Contributor I
tsassoneContributor I
asked in Campaigns and Flows

Receiving 404 Error when trying to create, edit messages & save flows.

I’ve been receiving “Oooops 404” errors in multiple accounts while trying to create, edit, update, and save flows and messages in flows. Support isn’t available and I’m on a launch deadline. Has anyone encountered this in the last 24 hours? Were  you able to resolve it? It’s happening VERY frequently and I’m trying to determine if it’s a platform problem or a me problem.

1
Spark Bridge Digital LLC
Partner - Gold
10 months ago
W
Contributor I
westboatmarineContributor I
asked in Accounts and Settings

Why does it seem my Account is Disabled for no reason?

So, I'm new to Klaviyo and I was checking everything out. Creating and deleting multiple Flows, Lists, Segments, Forms, etc… To learn and experiment how everything worked and figuring it out by myself. But suddenly I got my account disabled out of thin air… Any help? Thanks.

1
Taylor Tarpley
Community Manager
10 months ago
K
Contributor I
kenw232Contributor I
asked in Lists, Segments, and Profiles

Do lists include all segments?

Hi, I have some questions. Are segments always under lists?  So lists are the root, then segments have profiles from lists?So if all my profiles are in all lists, then that automatically includes all segments too?  Is that true?In other words can a profile be in a segment but not in a list? Thanks.

1
Spark Bridge Digital LLC
Partner - Gold
10 months ago
K
Contributor I
kenw232Contributor I
asked in Lists, Segments, and Profiles

Get all profiles in a segment via API

Is it possible to get all the segments only?  I only see I can get lists with https://developers.klaviyo.com/en/reference/get-lists ?  Am I missing something? 

1
Dov
10 months ago
F
Contributor I
farragioContributor I
asked in Campaigns and Flows

How to Delete a Campaign (not archive it)

Is there a way to completely delete a campaign? I don’t want to archive it.

1
David To
Community Manager
10 months ago
W
Contributor I
WebtopiaContributor I
asked in Email Templates and Coupons

Changing the display of a web feed

- Feed format - I only seem able to display recipe images with the title to the right of the image (see image attached). I'm wanting to try an option where we display 2 images across (desktop) / 1 image (mobile) with titles underneath the images (see mindful chef example attached) 

1
stephen.trumble
Community Manager
10 months ago
B
Contributor I
bellaporterContributor I
asked in Email Templates and Coupons

Why aren't my Saved Blocks working properly?

I’m trying to save a new block into my “Saved Block” catalogue but when I try to look for it to put into another template it doesn’t appear. It also doesn’t appear when I go to manage my saved block content. 

1
Taylor Tarpley
Community Manager
10 months ago
M
Contributor I
meldrcContributor I
asked in Accounts and Settings

Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)

Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner?  Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie

1
alex.hong
10 months ago
T
Contributor I
toripContributor I
asked in SMS

SMS Deliverability - Device Disconnected

I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.  

1
Taylor Tarpley
Community Manager
10 months ago
S
Contributor I
stevensbooksContributor I
asked in Integrations

Spree integration - where to find cart token?

Hello, we are running a spree commerce site. We are using the official integration at https://help.klaviyo.com/hc/en-us/articles/115005255448-How-to-Integrate-with-Spree.Everything works great, except the “Return to your cart” link. Spree requires a token to rebuild the cart, but we could find that variable anywhere. Without the token, cart will be empty, which makes the flow useless.Can anyone please let me know if that variable exists in current Spree integration or not? If yes, where could i find it?Thank you 

1
Dov
10 months ago
S
Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles

Storing input fields from website into Klaviyo Profile

Does anyone know if it’s possible to store an input field on our website (shopify) into the user’s Klaviyo profile as a custom field? For example say on our shopify product page (not a klaviyo sign up form) there’s a input field called ‘foo’ where the user enters free form text.  We want to take the value of the input field ‘foo’ and save it as a custom property in the user’s Klaviyo profile with every key press as the user is inputting values into the foo input field (ideally with a straight javascript call to Klaviyo on the product page without the use of any custom built apps).  

1
alex.hong
10 months ago
H
Contributor I
Heated ClothingContributor I
asked in Campaigns and Flows

Placed order tracking? Why is it not working?

Hey, My company has been using a 3 party to do e-mail marketing last season, but this year we are doing it ourself. One thing i noticed is that our campaigns are tracking both open and click rate but not placed order. Does anyone know what we are missing? All the campaigns from our third party was tracking placed orders and sales, and we know for a fact that all of our campaigns also made some sales through discount codes, so i guess there is a UTM parameter we can´t seem to find or something. Bes regards, Daniel

1
alex.hong
10 months ago
K
Contributor I
kfbrown2022Contributor I
asked in Campaigns and Flows

Sub-bullets tabbing in campaign editor

How do I make sub-bullets within a bulleted list in Klaviyo? Example below. Klaviyo does not respond to me tabbing.This is what I wantThis is the same text in Klaviyo that won’t respond to tabbing to get the sub-bullets 

1
retention
Partner - Platinum
10 months ago
K
Contributor I
kenw232Contributor I
asked in Integrations

List of all webhooks?

Is there a list of all webhooks I can subscribe to?  I can’t find a complete list anywhere.

1
retention
Partner - Platinum
10 months ago
N
Contributor I
nayanisakina99Contributor I
asked in Campaigns and Flows

How to redirect added-to-cart emails to the cart

I have set up my abandoned cart flow through added to cart trigger. I want all the emails to link to the abandoned carts not the product pages. What event to use there? {{ event.URL }} is taking me to the product page but not the cart. My store theme is prestige

1
alex.hong
10 months ago
S
Contributor I
Shital PacharneContributor I
asked in Campaigns and Flows

Campaign is available on the klaviyo dashboard, but not in campaign API.

Hi Team,I have use following API to get all campaign name  and person count- https://a.klaviyo.com/api/v1/campaigns?api_key=key Issues  -  not able to get one campaign name “Briefcase + Cord Wallet = Back to Work”its not available in above api, but its available in klaviyo dashboard.Can anyone help me to understand why this particular campaign name is not listed in above api.Thank You...

1
Dov
11 months ago
L
Problem Solver I
LibiProblem Solver I
asked in Email Templates and Coupons

Show/Hide on device feature doesn't work

I am creating an email where I need a different image for desktop and mobile. I selected one image to only show on mobile and the other only show on desktop and it works in the preview. However, when I test send the email to my account both images are displayed on both style of devices.How can I fix it?Thank you.

1
stephen.trumble
Community Manager
11 months ago

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