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Mikmak21Contributor I

asked in Integrations and Reviews

Opencart Integrations

Does anyone know what versions of opencart are supported in the integrations documentation it says 1.4x and 1.5x but we are using v3.0.3.8

AlixrodiContributor I

asked in Email Templates and Coupons

Probleme mise en page TEXTE

Bonjour, Lorsque j’écris un texte et que je vais à la ligne, il y a un grand espace entre les deux lignes ! Comment regler l’espace entre ses lignes? Merci :)))

AlixrodiContributor I

asked in Campaigns and Flows

Mobile Email not showing Two Columns

Bonjour, j’ai mis un bloc texte à coté d’une image mais lorsque je passe en mode Phone, elles ne sont plus à coté ! Quel est le le probleme? merci Alix :)

justcallmefryContributor I

asked in Integrations and Reviews

Notify When Available Button Doesn't Work When Changing Color Option

The “Notify When Available” Button works perfect when I go to the exact shoe and color I want to choose on the product page. Example: https://kizik.com/products/womens-athens-sunriseHowever if I change the color on the product detail page, The “Notify When Available” button doesn’t work correctly. I need to refresh the page to get it to work. Example: https://kizik.com/products/womens-athens - then go to the Sunrise shoe - You’ll see the “Notify When Available” won’t work. Is there something in the code that I can do to refresh the button each time you change the color? Thank you for the help

AshleyHContributor I

asked in Accounts and Settings

Does a customer have to be logged into shopify plus account for web tracking

Does a customer have to be logged into shopify plus account for web tracking, if we already have their email? We have numerous customers that are in our Shopify Store (with an email address) that do not have “accounts”. According to the Guide to Web Tracking, there are only 3 ways we can track someones behaviors:If someone has, at some point, clicked through a Klaviyo email to your website If someone has, at some point, subscribed/opted-in through a Klaviyo form If someone has, at some point, logged into your site and you have identify tracking installedDoes it really mean that they have to be “logged in” to an account, or are we able to still webtrack as long as we have information on them in Shopify?

jackloContributor I

asked in Accounts and Settings

Chat is not available on my account [Oct 8, 2021 Service]

The live chat feature is not available on my account.

JustJassyContributor I

asked in Accounts and Settings

Preview Image

Hello! I have been receiving promotional emails with an image along with the subject line. i have seen this only in Gmail. Not emojis, but image preview right below the subject line portion in the inbox preview The emails are much more catchy with this. I have been checking google for a while to see what this feature is called but could not find any clue on the same. Any information on this is Greatly appreciated.I attached a sample here.Thank you!

DuncanAdamsContributor I

asked in Campaigns and Flows

IS it possible to trigger emails when come clicks a link?

Hello i want to send a email part of a flow offering an extended warranty, in that i want there to be a yes - no button…. id like to be able to send an email to those who click yes and a differnt one to those who click no..any pointers?

ReynaldyContributor III

asked in Sign-up Forms

How to edit the subscribe confirmation email

Hi all,When I registered my email at klaviyo via the form, it worked and I got an email entitled "Confirm Your Subscription".That's fine, but how do I edit that email? I want to change some of the colors in the email and edit the subject in the email, but I don't know where I can change them.Anyone can help? Help.Thank you.

MattColeContributor I

asked in Campaigns and Flows

30 day fitness Challenge email automation

I run an online 30 day fitness challenge via my Shopify website. Once a member purchases the challenge, they receive an email every day with a new PDF that links to their workout. The challenge begins on the same date e.g. 1st November for all customers. I currently use the SkyPilot app to hold all the PDF files the customer will need to access (day 1-30 PDF’s). Using this app, I have to manually add the new PDF file to the product, and then manually edit the HTML and email the members each day. Within the emails, there is a button that links members to their personal digital files/account. This means that when the customer is directed to their files, they can see all previous files for previous purchases as well.At present, I have to manually send this email each morning before 6am to ensure that their daily workout email is waiting for them. Whilst the members of each challenge receive an email with a direct link to their files, they can also log into my website to access their fil

dsarinoContributor I

asked in Campaigns and Flows

Links to Abandoned Cart Not Working

Hi,We set up the two following abandoned checkout flows- one is targeting customers shopping for a subscription (Recharge checkout), and the other is for customers shopping for a one-time purchase (Shopify checkout).We want to link both back to their saved carts, but having some difficulty. These are the link structures I’ve tried using:{{ event.extra.checkout_url }}{{ organization.url }}/cartIt either brings me to the homepage or shopping cart but it shows 0 items on cart even though there is an item.Thanks in advance for the help.

tarunContributor I

asked in Analytics and Deliverability

Is there a way to create Monthly Reporting for Agency Clients?

Hi there, I run an email marketing agency and have a lot of clients who are looking for a custom monthly report.I would like to extract data from Klaviyo in real time to create an automatic report for my clients.Anyone know the best reporting integrations or custom reporting software?The client wants to know the following information in an easy to understand dashboard.Month-on-month performance Performance Versus Targets Overall Email Revenue (are we close to getting the % we need in GA)We would also like to see some more metrics:Open Rate CTR Order RateI’d also love to see:Top performing recipes Top performing products (from GA) List growth

ChrisPBContributor I

If I'm using SMS in Australia how do I get an Australian Sending Number?

When using Australia SMS can you confirm if the sending numbers can be an Australian based number? Because by default I can see it's a US number being used in my current accounts when activated.

GregContributor IV

asked in Accounts and Settings

Why Does, "An error occured when submitting. Please try again later.", Show after Form Submission?

Hello, I read all the google subjects on this matter yet no one found solution.I am using an adblock and because of that I am unable to finish signup email.On my iphone signup form isn’t even available.. "An error occured when submitting. Please try again later."Moderator sent mi this topic but of course the issue isn’t fixed herehttps://community.klaviyo.com/signup%2Dforms%2D38/contact%2Dform%2Dsubmission%2Derror%2Dan%2Derror%2Doccured%2Dwhen%2Dsubmitting%2Dplease%2Dtry%2Dagain%2Dlater%2D1656 Me and over 50 people couldnt sign up due to this issue with error or non-exisiting form on iphones.thanks

YT123Contributor I

asked in Sign-up Forms

Embedded Forms Loading Slow

I embedded a form on a page builder for my website and that form is taking way to long to load and sometimes wont even appear on the page please help. https://www.yellowtree.com.au/pages/yellowtree-au this is the link to that page.

ReynaldyContributor III

asked in Sign-up Forms

Why aren't my subscribers getting emails after they submit this Shopify form?

Hi all,I have a problem with the subscribe form on my Shopify, see the picture I sent, I tried to subscribe to the form at the bottom of the shop, but when I subscribe it doesn't send on Klaviyo and my flow on Klaviyo nothing happens.How do I get the form at the bottom of my shop to receive emails from customers and have them sent to Klaviyo?Thank you.

Vidit GholamContributor I

asked in Lists, Segments, and Profiles

We are looking to set up an integration from Klaviyo to D365 CRM can anyone provide us brief information regarding WebHook support inside Klaviyo ?

If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/ Contact record.Below are our requirements for integration between Dynamics 365 and KlayvioWhen contact is created/updated/deleted inside Dynamics 365 then the list should be updated with these contacts. When a list/Contact profile is created/updated/ deleted inside Klaviyo then it should trigger the request to posted data in Dynamics 365 CRM. We have a Custom Opt-In Field in our Contacts in Dynamics 365 which resembles the Opt-Ins in Klaviyo, how to create a mapping between Klaviyo and CRM for Such Fields. If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/ Contact record.

omaContributor I

asked in Lists, Segments, and Profiles

Sign up form list defaulting to a different list

I created my sign up form on my shopify website. Created a list to collect the emails. However the emails are defaulting to a different list (potential purchasers) thereby preventing new subscribers from receiving the welcome message and the welcome discount. Please how do i rectify?

Becky CContributor II

asked in Integrations and Reviews

"Email me when available" button showing up sporadically on PDPs

We recently installed the “email me when available” code on Shopify plus to enable the BIS flow, but it is only showing up sporadically. It seems to come and go from PDPs and / or will show up for some variants but not for others. Because it is so random, our developer has had issues addressing. If anyone has solved this, I’m all ears. Thanks!!

Leo Pure ElectricContributor IV

posted in Analytics and Deliverability

Measuring campaign analytics and CLV incrementality

Hi I’ve been using Klaviyo for a couple months now and I was wondering how the rest of the community was measuring incrementality. It’s great to have 2 way to measure revenue (last click in Google via UTM and assisted conversion within 5 days via Klaviyo) but I’d love to understand how much of this revenue is actually incremental. Ultimately, that’s what we should judge our success on. Is there a way to set-up control group who don’t receive 1 or several campaigns and compare their CLV and purchase behaviours with other audiences? Anyone has done this with good results? CheersLeo

ShanaeContributor I

asked in Sign-up Forms

Placeholder text disappeared from form

I have created a multi-step name and email form in Klaviyo. I had two fields, one for first name and one for email. I have gone into the form today and the placeholder text has disappeared and I have no idea how or why this has happened. Is anyone able to assist?This is what my form looks like and below shows what the placeholder text should be.

einnairoContributor I

asked in Sign-up Forms

Send Existing Profiles "Already Subscribed" Message + How to Hide from Existing Users

HiI am pretty new to klaviyo, store has not gone live fully. I like to ask about signup forms(embedded). I have a page for people to subscribe. However, when I browse to this page personally, I get captured by klaviyo into the profile, even though I have not subscribed. TBH I am not sure how I got captured, my guess is maybe a popup captured me. Yes I have a popup sub message and an embedded(in its own link). I am not sure then if I should select the radio button “Dont show to existing Klaviyo profiles”. But I want to show to everyone that has not subscribed until they sub. Am I understanding this wrong? Is there an alternative, where I choose “show to all visitors”, but somehow will display a different message if already subscribed? Any help would be appreciated. thanks.

Alex SleiborgContributor I

asked in Email Templates and Coupons

Can't get email template to show phone_number

Hi, Im new to Klaviyo. And we have created some email templates.But the phone_number property won’t show in the actually email, but the data shows in the preview? <div> Mail: {{ email }}<br/> <span>Tlf.: {{ phone_number }}</span> Any ideas? Best Regards Alex