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10400 Topics
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Contributor I
ehargeryoungContributor I
asked in Email Templates and Coupons
Horizontal rules in mobile

I’m having a strange issue with horizontal rules in email designs. We have a horizontal rule that shows up correctly in desktop, but doesn’t in mobile view. Here is the horizontal rule (dark orange/bronze color) working perfectly in desktop view.These are the specs of the horizontal rule in desktop.So I duplicate this horizontal rule exactly as it is but set it to show on Mobile instead...and this is what happens.It has the exact same specs as its desktop counterpart, but for some reason it stretches across the entire area and nothing changes when I try to tweak the padding. Is anyone else having the same issue? How do you fix it?

1
David To
Klaviyo Employee
2 years ago
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Contributor I
emailguy241Contributor I
asked in Campaigns and Flows
Why is our cart rebuilt button taking us to the home page vs. checkout?

Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3  

1
Taylor Tarpley
Community Manager
2 years ago
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Contributor IV
maddiemhcContributor IV
asked in Sign-up Forms
When using $source property what happens if someone fills out another form before the flow is finished?

Hi guys! I have a very similar situation to this existing discussion: From what I can tell, the $source property that is applied to a contact after signing up via a form changes when the same contact fills out another form with a different $source property. My situation is this:I want to have a three day flow for an ebook that customers will receive after filling out a form with a specific $source property.But what happens if this customer then fills out a different form before this flow is completed and the $source property on their contact changes?Will they stop receiving emails from this flow immediately? Or will the flow still finish? I’m not sure if this is an obvious question but I can’t seem to find the answer anywhere and want to make sure I know what will happen. Many thanks for your help,Maddie

9
M
Contributor IV
2 years ago
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Contributor I
Beancake12Contributor I
asked in Lists, Segments, and Profiles
Shopify newsletter signup form not adding to klaviyo list

I’m using Shopify Dawn theme and inserting a section with email signup, but when I use it the email is only added to Klaviyos contact list, and I can’t get it into the newsletter list.I’ve also tried to create a signup form through Klaviyo and added the embed code to my newsletter page in a custom liquid sectoion, but nothing shows up, it’s just blank.Shopify is in my Klaviyo integrations and vice versa.

3
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Contributor I
2 years ago
S
Contributor I
SandrineContributor I
asked in Campaigns and Flows
Post-Puchase Flow: Problem with the conditional split

Hi,I want our customers to receive customised emails - depending on which product they have bought. Therefore I created a post purchase flow.For example: If customers buy a cotton product they receive email A, if they buy cashmere they receive email B and so on. If the conditions do not apply, i.e. the customer has not bought product A, B, C or D, then they automatically receive a generic email. Currently, almost all customers fall into the category with the generic email, even though they fulfill the given conditions like they bought product A but received the generic email. So obviously I have an error in the flow, probably with the conditional split. However, I am not getting anywhere here. Can anyone tell me what I need to set in the conditional split?  

5
C
Contributor I
1 year ago
E
Contributor II
efferre68Contributor II
asked in Lists, Segments, and Profiles
Send acknowledgment email to user added via API

HiWe have built an integration with OneTrust and since there’s no webhook feature in Klaviyo we are using OneTrust to collect subscriptions and then send users to Klaviyo via APIs.Everything works fine, just depending on the collection point used to collect data OneTrust has capability to send or not the final acknowledgment email with record of consent.Is there a way to send these emails from Klaviyo also for users added to Profiles via API? Thank youfabrizio

2
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Contributor II
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Integrations and Reviews
Back in stock notifications not working - BigCommerce

Hi folks, I’ve recently installed this following the Klaviyo documentation, however it doesn’t appear to be working. I’ve used the “inspect” tool in chrome and I can see the code snippet on the page for an out of stock item, but that’s about as far as my expertise goes with troubleshooting, and as usual, all the other posts I can find about this not working are specific to Shopify, rather than BigCommerce. Does anyone have any suggestions?Thanks!

7
D
Contributor I
10 months ago
L
Contributor I
lavcContributor I
asked in Campaigns and Flows
Why is my Styling Rending Different in Outlook?

Hi,Has anyone of you tried optimizing your campaigns on Outlook?I’m designing some flows but are struggling to get the design right for example on both Gmail and Outlook at the same time.Here are the things I’m struggling with:- footer padding: odd white space in Outlook while the email looks perfect in Klaviyo/ Gmail, or the other way around- product block style, especially the font and the click button styling. I can't display the selected font style in outlook and the buttons look really off in Outlook.- random thin padding under some of the blocks in Outlook- No text spacing in Outlook, but again, looks perfect in Klaviyo & GmailWould love to learn more about your experience and how you worked with that.Thank you for your help.

4
Taylor Tarpley
Community Manager
2 years ago
DanaP
Problem Solver I
DanaP
asked in Campaigns and Flows
Campaign didn't send as scheduled and stuck in "Ready and waiting" status

Hi all, I scheduled a campaign to go out during a specific time this evening (not recipient local time) and it still hasn’t sent almost 1 hour later. It appears to be stuck in the campaign’s “Ready and waiting” status which I don’t understand. Has anyone else experienced this or know how to troubleshoot the issue? Klaviyo live chat support shut down at 5pm ET and my email was scheduled to send at 6pm ET, so live support isn’t available tonight to help me with this.Thank you in advance!

6
Taylor Tarpley
Community Manager
2 years ago
T
Contributor I
tinaiContributor I
asked in Integrations and Reviews
Can I upload a Mailchimp Campaign into my Klaviyo Account?

Mailchimp Campaign data not imported but the campaign was sent last december 2020 using mailchimp. In mailchimp campaign has no email template, only campaign,. How can we request transfer from mailchimp to klaviyo.

1
Taylor Tarpley
Community Manager
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
Change scheduled date and time for a campaign

How to change scheduled date /time in klaviyo.

2
sachin16
Active Contributor IV
2 years ago
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Contributor I
daniel_opwContributor I
asked in Campaigns and Flows
Is it possible to reference a property from a product in an email template?

Hello everyone. If I add a product block in my email template, can I use that product’s properties in a text block below in some kind of tag or variable like  {{ product.name }}? 

2
D
Contributor I
2 years ago
S
Contributor I
shawndea2005Contributor I
asked in Sign-up Forms
how to add a free printable and sync email

Im having issues with adding a free printable. I designed a pop up and an email for the free printable but how do I sync the email with the pop up, so that when they sign up, the email template with the google link is sent automatically to them. I had to put the link in the subscription confirmation box (pic below) for now but prefer not to. 

2
S
Contributor I
2 years ago
K
Contributor I
KellyContributor I
asked in Email Templates and Coupons
Click to Copy Button for Referrals

Hi! We’re currently working on re-vamping our referral program and would like to add a button to an email with a “copy to clipboard” CTA that will automatically copy the url we assign to the button to the users clipboard which they would then be able to share with friends and family. Any chance this is possible in the template editor? We have other similar variable syntax (apply coupon to cart, etc.) but I can’t find any articles on this use case.

6
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SheraGreenContributor I
asked in Campaigns and Flows
How to sync abandoned cart flow on Klaviyo and shopify ?

Hello,Is it possible to sync my abandonned cart flow from Klaviyo to Shopify ? Because actually it sends two different emails to my clients.Thanks for your help !

5
T
Contributor I
6 months ago
K
Contributor I
KJRDContributor I
asked in Analytics and Deliverability
Certain emails are not being delivered

Hi,Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help! 

2
K
Contributor I
2 years ago
J
Contributor III
jdbrngrContributor III
asked in Campaigns and Flows
Specific Recipient for Back-in-Stock Email

Using Shopify. Need something like a back-in-stock alert but for specific audiences only. I want to send back-in-stock emails only to people that previously bought from Collection A of my Shopify store. Then ideally, no duplicate emails if they bought Product A and Product B, separately, from Collection A. Is there like a flow for this? 

1
Julia.LiMarzi
Klaviyo Employee
2 years ago
A
Active Contributor I
ArturActive Contributor I
asked in Sign-up Forms
How to add hyperlink general terms and conditions in sign up form

Hi, How can I add an hyperlink in a checkbox of a signup form so it has an hyperlink to the general terms and conditions? The only possibility that i can find is to add in under the checkbox, but this doesn’t look good. 

3
M
Contributor I
2 years ago
D
Contributor I
Deepak SPContributor I
asked in Analytics and Deliverability
Help required in grouping profiles for particular event

Hi, Good morningscreenShot 1: For fulfilled order event there is a sum of 264$ happened  Screenshot 2: Here it shows total 5 unique profiles trigged this event Screenshot 3: I am trying to group by email (profile property) to get sum of orders from each profile but I am getting no data. Any help will be appreciated. Thanks 

1
David To
Klaviyo Employee
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Email Templates and Coupons
Will custom fonts be made available in the new template editor?

I reached out to support recently and was told that custom fonts are not supported in the new editor - are they going to be implemented at some point? Even incorporating google fonts would go a long way (look at how Elementor does this for a good reference).Pretty disappointed with all the new features mentioned only to see that they’re mostly buggy or not ready. 

1
Dov
2 years ago
B
Contributor I
brettdcContributor I
asked in Campaigns and Flows
How to use Source Value for Flow Filter

I am wanting to send people to one main email list. I have a few different ways people get to that list so I am wanting to use Flows to send different emails (initially) to my opt-ins depending on where they came from. And then after a few emails they would end up getting emails from my main list. Specifically on one of my forms I created or added a source value for my form to make it more identifiable but when I go in to the Flow Filter to select that source value, I see no option to choose it. Not sure what I am doing wrong. 

1
Mailbox Manny
Partner - Silver
2 years ago
D
Active Contributor I
DonActive Contributor I
asked in Email Templates and Coupons
Dark Mode and the future at Klaviyo

Hi there,We’re just starting to really dig into dark mode solutions with our email sends, and as all of you know, it ain’t easy!I’m wondering if KL has any tools on the horizon to facilitate testing within the app and make it easier to try out different combinations of background/foreground colors to quickly see what renders the best in different implementations of dark mode (full inversion/partial inversion).Thanks,Don

5
Mailbox Manny
Partner - Silver
2 years ago
K
Contributor I
kendallmorphyContributor I
asked in Analytics and Deliverability
Click Through Rate

Has anyone noticed that their click through rate has significantly decreased recently? Ours dropped a lot in the month of October and I’m wondering if it has anything to do with IOS updates and inflated open rates. Or could it have something to do with image size? 

1
stephen.trumble
Community Manager
2 years ago
F
Contributor IV
FrankContributor IV
asked in Lists, Segments, and Profiles
Segment based on repeated orders of a particular product

Hey alltogether,I want to have a segment thats fit the following conditions:repeated customer ordered defined product more then once several times in his lifetimeI struggle with 3.My segment contains customers who placed orders at least 2 times. And it includes the customers who ordered the defined product 2 or more times in one order. My Segment should only contain customers who ordered a defined product at least two times in different orders (can be same day but usually longer time span within the next order.)I think i miss something but i can’t get around it. Any help, hint, workaround would be appreciated.:)BR Frank

3
alex.hong
2 years ago
C
Contributor I
ChristineContributor I
asked in SMS
SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

3
kaila.lawrence
Community Manager
3 months ago
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