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10258 Topics
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews
If someone is suppressed in my Klaviyo list, will this person still sync to my Facebook Custom Audience?

If someone is suppressed in your Klaviyo list, that person will still sync to your Facebook custom audience. If Person A is suppressed in a Klaviyo list or segment, and you sync this list or segment to a custom audience, Person A will still sync to your Facebook audience. If someone is synced to a custom audience through Klaviyo, and then becomes suppressed in Klaviyo, this person will not be removed from your audience. While individuals may opt-out from email communications, you can still strategically reach these customers or subscribers through Facebook advertising leveraging Klaviyo's integration.

0
Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews
Why am I being prompted by an error message to accept Facebook's Custom Audience Terms of Service?

If you’re prompted by an error message to accept Facebook's Custom Audience Terms of Service, that indicates that you need to accept Facebook's Custom Audiences Terms of Service. If you’ve recently updated your Facebook permissions, or already accepted the terms of service, and still receive this error (or, if you receive a null error or a “We are unable to update your integration settings at this time. Please refresh or try again later” error) follow the alternative instructions listed below. If your Ads Account is directly associated with your personal Facebook account, follow this link and accept the TOS: https://www.facebook.com/ads/manage/customaudiences/tos.php If your Ads Account is in a Business Manager account you ALSO need to accept the TOS from within your business manager account (see below). Accepting TOS for a Personal Ad AccountThe link you see in Klaviyo will take you to the Terms of Service (ToS) page for whichever Facebook account you are already logged into. To ensur

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Jessie Sigler
Klaviyo Employee
3 years ago
D
Contributor I
damienlhkContributor I
asked in Campaigns and Flows
Contacts moved out of a flow

So I set up a welcome flow and my contacts receive an email right after they subscribe. The second email was scheduled to be 3 days later but I changed the time delay to 1 day after. All of a sudden, the contacts that were going through the flow aren’t receiving the second email. What should I do?

1
P
Klaviyo Employee
3 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Email Templates and Coupons
Can Klaviyo send my customers transactional emails?

Hello everyone,I have a store that uses BigCommerce, with Shipstation. I also have a Klaviyo account for all my campaign. after viewing the email examples from this page https://www.klaviyo.com/blog/tips-better-shipping-confirmation-emails I’d like to have my transactional emails designed like that.Can Klaviyo send emails, after my customer place an order?Order Confirmation Trackin shipment Delivered shipmentDo I do this on shipstation or big commerce instead?

1
P
Klaviyo Employee
3 years ago
S
Contributor IV
Scott SContributor IV
asked in Email Templates and Coupons
Updating Coupon Code Question

Hi,I am looking at extending my welcome series and as part of that process wanted to adjust the validity time of the coupon code (Shopify) that I am using. When I went to adjust the length in Klaviyo I got the following message.. I am confused by the part that reads ‘you will need to create new codes for the updated coupon’. I set this up quite some time ago so have forgotten a lot of what I had learned in this regard. I thought the coupons were automatically generated? Can someone please clarify? Thanks. 

2
S
Contributor IV
3 years ago
S
Contributor I
SandiDContributor I
asked in Accounts and Settings
Will my campaign send once the Manual Compliance Review is complete?

I just upgraded my account so that I could deploy my first send and now my account is disabled due to a manual compliance check. The campaign that I had set up is showing as canceled. Will it automatically deploy once the compliance check is completed? Or will I have to rebuild it? My email included time sensitive articles and I don’t want it to deploy after the date I had scheduled it for, which is tomorrow.Please help!

2
cassy.lee
3 years ago
E
Contributor I
emilioContributor I
asked in Integrations and Reviews
Survey Tool Integration

Hi, has anyone integrated Typeform with Klaviyo?  

4
E
Contributor I
3 years ago
S
Contributor I
Sandra BMContributor I
asked in Lists, Segments, and Profiles
How can I add Custom Properties to Profiles that are older than the Klaviyo integration

Hi Community,I’m struggling with custom Properties. Maybe it’s to obvious to find? Would be nice if someone can give me an idea.Situation: We use Shopify for 4 months and Klaviyo Integration since couple of days.I want Klaviyo to add the customers first purchase date as profile property enrichment. This works like a charm for contacts who placed orders after Klaviyo was integrated into shopify. I want to add that custom profile property to all Klaviyo profiles that we collected before the Klaviyo integration and here i’m stuck. I don’t know how to specify the contacts, nor how to get the date and write it to the profile.Any help appreciated.Thanks in advance.

4
S
Contributor I
3 years ago
F
Problem Solver I
frangipaniProblem Solver I
asked in Sign-up Forms
Sign Up Forms - Download Ebook

I have created a sign-up form and would like the form button to direct the customer to a free ebook PDF download. Is there any guidance on how to do this? It isn’t clear.

2
F
Problem Solver I
3 years ago
N
Contributor I
NelaContributor I
asked in Sign-up Forms
Subscriber Page missing? How can I create a (full page) subscribe page

hello,unfortunately in my Klavio I cannot choose subscriber page in the preference pages tab.I need this to set up a landing / sign up full page though.Where do I find this option?Thank you so much,Daniela

4
J
Problem Solver I
3 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
How do I add existing Subscribers to a list?

Hey everyone,I’m brand new to Klaviyo and have just added it to my store, which is due to launch this week. I already have 3000 people who’ve signed up on the shopify coming soon page to be notfiied about our launch, but I cannot seem to work out how to add those existing subscribers into a Klaviyo list.Can anyone help/advise?Thanks!Ben

1
retention
Partner - Platinum
3 years ago
A
Anonymous
asked in Email Templates and Coupons
Abandoned Cart Coupon Code - Shopify

Hey,I have a site HonestPets.co I am trying to do one of 2 things (whichever is easier in essence)I want to send the CX a coupon that will expire after 48 hours from the time its sent OR I want to link the CX back to the cart and the code be automatically there waiting for themFor some reason I have tried to follow the steps outlined for number two but it doesn't seem to be working I cant figure out why. Was really hoping someone could help me here.

3
retention
Partner - Platinum
3 years ago
B
Contributor I
BarryDensaContributor I
asked in Campaigns and Flows
Creating a series of emails for a sale

Is it a flow, campaign, or something else?I’d like to create a series of emails to send to a list (everyone) announcing a sale for a new product and offering a coupon for a discounted price.The first email would announce the sale, the remainder would follow at intervals, ending with “sale ending” emails.To me it sounds like a flow. But there is no trigger event.If it’s a campaign, Do I simply create each email as a separate campaign and then schedule them accordingly--sounds like that might be the solution. Regarding the coupon: I’m using Shopify--do I create the coupon code in Shopify or Klaviyo?Obviously I’m new at this. Any help would be greatly appreciated.Thanks!   

6
retention
Partner - Platinum
3 years ago
D
Contributor I
doublefsContributor I
asked in Campaigns and Flows
Will 'time delay' resync shopify orders?

Hi, everyone, we want to send an email to customers that have been delivered,  and we tagged on these orders using 3rd apps. But the Shopify fulfill flow cannot meet our requirements because it only syncs the orders for one timeSo what I want to know is can I set a ‘time delay’ for 10 days and then check if a specific tag exists on the fulfill order? Will klaviyo resync order information when ‘time delay’ end?

1
caroline
3 years ago
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows
Inserting Custom $ value into email

Is it possible to add someones fulfilled order value into an email using dynamic tags?

1
caroline
3 years ago
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows
Inserting Expiry date into email

I’m currently building some flows for VIP customers and I want to insert the expiry date underneath the coupon code. The date will be one year from when they receive the email, anyone know how to do this?

1
P
Klaviyo Employee
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows
Sale event for browse abandoners

Hi,I am planing to run a Sale for a specific category and want to send more personalized emails to those who have viewed the product from that category in the last 30 days. I have created a segment to identify them. The question is how to create an email template corectly.The idea is to send similar email like browse abandonment ‘You viewed it and now it’s on sale’ - include the product that person has viewed and announce it is on sale now. What I am wondering is how to create that product block correctly. Could I copy it from the browse abandoned template? But I don’t know how to make sure the products will not appear from other categories that person possibly was looking at also. 

8
Lina
Active Contributor IV
3 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows
Link to product in Shopify-enabled replenishment flow

Hi everyone,I have a replenishment flow built, and it’s working great except for one thing: I can’t get the product image and title to link to the product page. The image and title are populating correctly; it’s only the URL that doesn’t work. When constructed as in the code snippet seen here, it directs to the all-product page; it seems to be ignoring the {{ item.product.handle }} part of the code. Is that even the correct code to use?I’m a Klaviyo/Shopify newb so I’m not really sure how this is done. Thanks in advance!<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"> <tr> <td style="text-align:center;"><a href="{{ organization.url }}products/{{ item.product.handle }}"> <img alt="{{ event.extra.line_items.0.product.title }}" border="0" src="{{ event.extra.line_items.0.product.images.0.src }}" style="width: 100%; max-width: 200px; height: auto; background: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 15p

1
PaulApostu
Partner - Gold
3 years ago
J
Contributor I
JadeAlexandraContributor I
asked in Accounts and Settings
How to Merge Two Accounts (different languages)

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

1
PaulApostu
Partner - Gold
3 years ago
D
Contributor III
Daphne's KoutureContributor III
asked in Email Templates and Coupons
Why is my exit intent popup not displaying properly?

I created an exit intent pop up but when the pop up occurs you can’t see any of my website in the background. Instead the pop up shows a color overlay only with the exit intent pop up. How do I get the current webpage being reviewed to remain in the background with the popup?

3
D
Contributor III
3 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Lists, Segments, and Profiles
Create segment from property

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

1
P
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows
How to send a flow to site members who cancel their subscription?

Hey all, I want to send a flow to members of our website who cancel their paid monthly subscription. I’m relatively new to this platform, but have looked at the communities questions and didn’t see anything surrounding this subject. Please help if you can!Thanks, Tom 

1
P
Klaviyo Employee
3 years ago
B
Contributor I
bard95Contributor I
asked in Lists, Segments, and Profiles
How to segment new buyer but not based on number of orders?

Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW  buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance

1
P
Klaviyo Employee
3 years ago
CKeast
Contributor IV
CKeastContributor IV
asked in Integrations and Reviews
WooCommerce integration's periodic sync has failed

We got an error message from Klaviyo saying that our WooCommerce integration's periodic sync has failed. Our data from WooCommerce has stopped updating, which means that our flows are not being triggered.Has anyone else experienced this? And what did you do to fix it? Any ideas as to what causes this?(We have contacted Klaviyo support as directed by the error message, but they’ve informed us that they are slow and suggested we ask the Community in the meantime.)

3
jallain
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows
How to send old campaigns to new email subscribers?

Hey all, I’m wondering how I can send old email campaigns to new subscribers? Traditionally, these people wouldn’t receive these campaigns as they were published before they joined, however I’d like to recycle the content and ensure they are receiving this value. Ideally, I’d like this to be in a flow format so they receive an email every week. Is this possible? Let me know if you can help!Thanks, Tom 

1
P
Klaviyo Employee
3 years ago

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