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10439 Topics
R
Redo MediaNew Member
asked in Sign-up Forms
Subscribers filled popup but teaser does not disappear.

We created a popup for our website and also have a teaser setup, but even after a user subscribes the teaser still shows which is ridiculous. Is there a way around it? Because we could not find any.

1
Ashley I.
Partner - Platinum
1 month ago
S
SarrobinsonNew Member
asked in Campaigns and Flows
Shopify saying disabled

I am trying to link my company Shopify account to be able to start creating some flows. It says successfully linked, but at the top of the screen, this is showing up saying disabled, and my flows feel prompting me to re-link the Shopify, even though I keep “successfully” linking them? 

1
Sujal
Expert Problem Solver II
2 months ago
J
Contributor I
jbfahContributor I
asked in Lists, Segments, and Profiles
Integration with Shopify- auto add any new profile to an email list

I’m integrated with Shopify. It is set to add that any new subscribers on my shopify page will be added to my Newsletter list. However, I also want it to add any new PROFILES to Newsletter. This could be someone coming through checkout etc. Is there a way to automatically add any new Klaviyo Profiles to a list?

1
kaila.lawrence
Community Manager
17 days ago
A
Contributor I
airshowContributor I
asked in SMS
Update $source to mykeyword - HOW???

The Subscribe Link Text says ref:JOIN:$klink at the end and Subscribe Keywords section says Update $source to mykeyword Where and how do I do this?  I can’t find it anywhere.

1
kaila.lawrence
Community Manager
3 months ago
S
Contributor I
SeanCultureOwlContributor I
asked in Accounts and Settings
Domain Verification with Liquid Web

We are trying to set up a Branded sending Domain with Liquid Web.We decided to go with static since we want to test out Klaviyo and then maybe move to a dynamic setup.I see that we are forced to use Go Daddy or shopify and not liquid web. Is this the case?Really need help as we want to start using Klaviyo on a big scale once the team tests it out.Any help would be great!Thanks. 

1
chloe.strange
Community Manager
1 month ago
C
Catarina SNew Member
asked in Accounts and Settings
How to add "Add to Cart" snippet with Shopify Colorblock theme

Hey! I am trying to add the “add to cart” snippet and have followed the instructions:https://help.klaviyo.com/hc/en-us/articles/115001396711-Create-a-Custom-Add-to-Cart-Event-for-ShopifyHowever, I am using Shopify Colorblock theme and every Add to Cart button has it’s own button ID. I tried both methods in the hyperlink above.None of these work and Klaviyo does not recognize that the snippet is installed.I really don't know what to do anymore, I have watched so many videos already and try everything. Something I have notice is that when people are pasting the snipped the tag they have before it is </script> but mine is </style> could that be the problem???? Help please,Thank you

3
P
Problem Solver I
2 days ago
L
Contributor I
Leon250400Contributor I
asked in Campaigns and Flows
Why are all statistics 0 in my Welcome Flow?

Hello, I am new to Klaviyoo. I created a welcome flow, but I cannot see the statistics in my flow. I can only see that one person has opened it, all other statistics are 0.I cannot find a reason why this is happening. Thanks for the help. I wish you a nice day.   

2
stephen.trumble
Community Manager
1 month ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows
Welcome Series

Hello, When setting up my welcome series, i usually have 2-3 emails. The second email is an email that should go out to customers who havent placed an order after receiving the first email, i set the condition to “Has placed orders ZERO times since starting this flow”, however, i noticed that Klaviyos welcome flow template has it set to “Has placed orders once over all time” and then uses the “No” branch to send the second email,  Mine Klaviyo My question is: What are the implications or mine VS Klaviyos, from your experiences, which is better? Thank you, 

1
D
Partner
18 days ago
M
Contributor I
msteinb23Contributor I
asked in Campaigns and Flows
Exclude *some* customers from a new flow

I created a flow to go out to to customers added to a specific email list. Once this flow is active will it go out to every customer or is there a filter I can add so that is only goes to customers added after X date (presumably the date the flow is launched)?

1
DavidV
Partner - Platinum
2 months ago
W
Contributor I
WarbleContributor I
asked in Campaigns and Flows
Flows ignoring the is not in list

Hello I have several flows that are created to entice customers to join our Trade program, within the profile filters of the Trigger I have selected to not send emails to anyone already in our trade program. However, it continue to send out emails to profiles that are in the specified list. Anybody know why? I have attached a screenshot of the filters 

2
Bobby
Partner
4 months ago
S
Contributor I
shannongContributor I
asked in Campaigns and Flows
Unable to Edit Conditional Split

Every time I go to click to edit a conditional split in a flow, it crashes on me and says something went wrong...any ideas on how to fix this? Thank you!

1
stephen.trumble
Community Manager
3 months ago
M
Problem Solver I
megest1994Problem Solver I
asked in Campaigns and Flows
Order shipped flow is happening at point of sale

Hello,  My order placed and order shipped flows are also sending to customers who are shopping at point of sale, which I don’t want. How do I customize this flow so that it is only triggered for online orders?

2
M
Problem Solver I
3 months ago
L
Active Contributor I
lucinilondonActive Contributor I
posted in Campaigns and Flows
Browse Abandon flow FAILING / Abandon Cart flow - not reading user (same user testing for both)

I am currently testing both of these flows but they are not working and I’m not sure why.Browse Abandoned - the user is being picked up under Activity reports, however the flow is failing please see screenshot provided below.Abandoned Cart - the user is adding products into their cart but when i look into the Activity they are not showing up as being active at all.Any ideas why this is happening? It’s the same user testing for both who prior to these screenshots subscribed as a newsletter member (see final screenshot below)   

1
L
Active Contributor I
4 months ago
T
Problem Solver I
tash008Problem Solver I
asked in Campaigns and Flows
New profiles not being added to an email flow

Hi again, I’ve got a funnel in Systeme IO and my opt in page is a pop up created there. From there I’ve created a Zap in Zapier to add these people to Klayvio as new profiles, but when I test this they aren’t added. I’ve used my second email as a test email and I don’t get added to the flow, but I do get a Subscription Confirmation email. When I agree to this still I don’t get added. Where have I gone wrong in my set up? 

2
T
Problem Solver I
15 days ago
A
Contributor I
alicet98Contributor I
asked in Sign-up Forms
Need help with sign up form in pop up format

Hello!! I have just created a sign up form for new customers. I have chosen this to be a pop-up form with the hope that a small box would pop up on my homepage. A small box does pop up but it also has a background colour that covers the whole of the website homepage. How do I edit this so it just pops up on my homepage? Thank you!

1
Taylor Tarpley
Community Manager
4 months ago
Katie_Farrell
Contributor IV
Katie_FarrellContributor IV
asked in Sign-up Forms
Why don't profile property update links work in forms?

Hey!I’d like to update a subscriber’s profiles on the success slide of a sign up form using this:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}But it’s just giving me 400 Bad Link /Cloudfare errors.So one example use case is for a jewellery brand, a person subscribes and then on the success slide there’s 2 CTAs, one to SHOP GOLD and one to SHOP SILVER and I’d like to tag the profile based on which button they choose.But I keep getting errors. Does this not work on forms, only in emails? Do I need to ask that question on a different slide using the Radio Buttons instead? Trying to collect the info inconspicuously 😉.

1
Taylor Tarpley
Community Manager
3 months ago
J
Contributor I
Jessica Luana Correia ArsenioContributor I
posted in Accounts and Settings
Meus emails estao sendo ignorados aparece assim no fluxo

Ola meus emails nao estao sendo enviados aparecem como ignorados no fluxo, quando abre aparece um erro de sintaxi alguem poderia me ajudar ja procurei diversos topicos aqui mas nao acho nada que me ajude  

1
Taylor Tarpley
Community Manager
3 months ago
K
Contributor I
Kimmy42Contributor I
asked in Lists, Segments, and Profiles
How to create suppression for BFCM

I want to clean my audience by following this instructionBuild a segment to identify profiles who have soft bounced 5 or more times in the last 120 days. Build a segment to identify profiles who have opted in at least 180 days ago, but have not clicked or opened an email in the last 72 weeks. Build a segment to identify profiles who opted in for emails at least 180 days ago, but have not been active on site, added to cart, or placed an order in the last 72 weeks.I’m unsure how to identify profiles who have opted in at least 180 days ago. What conditions should I set up when creating a segment for this? Additionally, I don’t have an ‘added to cart’ option available for segmentation. What alternative should I use instead?

1
Bobi N.
Partner - Platinum
1 month ago
A
Contributor I
aigabxContributor I
asked in Integrations and Reviews
Klaviyo review quotes

Hi there,  I am trying to insert a review quote for one of my email campaigns but only one review is coming up that I can insert.Can someone help me with this issue please?

2
A
Contributor I
14 days ago
P
PRISTINE_KATHRYNNew Member
asked in Sign-up Forms
EMBDED SIGNUP FORM ON CARGO 3 SITE?

Hello,I am trying to embed the sign up form in my Cargo 3 site.I have tried every instruction I can find online, and asked Chat GPT for instructions as I am not knowledgable about this stuff.I had no problem with my old Shopify site, so my fear is that it is not possible?I added the snippet to the code (though I am not sure if it is possible to access the right place to add it?) and also the code for the form. The site is:pristine.land am also sharing below the instructions from Cargo about embeds on their site. Though i am pretty sure the info on this page has changed in the last few days as it used to mention iframe (not that I know what that means)https://docs.cargo.site/third-party-embeds Let me know any extra info I need to add. Thank you! Kathryn

1
chloe.strange
Community Manager
21 days ago
V
Contributor I
VincentVVVVContributor I
asked in Sign-up Forms
Subscription form using custom properties

Hello, I created a subscription form display in front end of the website, and I want to received after submiting the form the properties “$language”. <form id="newsletter" action="//manage.kmail-lists.com/subscriptions/subscribe" method="GET" > <input type="hidden" name="g" value="XXXXXX"> <input type="hidden" name="$fields" value="$consent"> <input type="hidden" name="$list_fields" value="$consent"> <input type="hidden" name="$language" value="NL">For now I cannot find in klaviyo BO the language value of the input. I tryed to pass ‘$language’ into the value of $fields but not working. How can I pass properties througth the form. Do I need to edit $fields or $list_fields values ? 

1
M
Partner
2 months ago
L
Active Contributor II
LaurentActive Contributor II
posted in Campaigns and Flows
Optin to various Flows - looking for an easy way

Hi, On our website, we are implementing Drops everyday. Every week, we send to our client an email with the upcoming drops and they can decide to receive an alert by email. This is how it looks like : Below is how we dot it and I’m looking for an easiest and fastest way :We add a property when the user click on an image ({% update_property_link 'drop_sezane_1' 'yes' 'https://omaj.fr/pages/confirmation-de-votre-inscription-au-drop' %} We create a segment with everybody with this new property We create a flow triggered when you enter the previous segment. And the email is sending on a specific day of the week. And we do all that every Monday for the rest of the week for example. The main problem is that it takes a lot of time, it’s really manual and it can create errors.Maybe a solution would be to create one property (called Drop for example) and add various values (with the name of the drop, or the date) Or maybe there’s another solution that I did not think about. Thanks a lot for you

3
L
Active Contributor II
20 days ago
L
lunalucenteNew Member
asked in Integrations and Reviews
Shopify integration

Hi everyone,  The sign up form won’t show on my website and when i investigated this issue it brought me to the integrations page and there i saw this. Can someone please help!URL is www.lunalucente.com 

1
chloe.strange
Community Manager
20 days ago
P
Contributor I
PminichContributor I
asked in Integrations and Reviews
Are all custom properties entered by API lists/array?

If I add a custom property through website it is entered as I like it. In this case as a date.If I enter it via the API is comes in as a list/array. I need this field to come in through the API as a date that I can use in flows/segments. How do I fix this?

4
P
Contributor I
6 days ago
C
Active Contributor III
cbzhuActive Contributor III
asked in Integrations and Reviews
Okendo Quiz Issue

Hi All, our company uses Okendo Quizzes on our site. We want to send our customers an email with their quiz results once they’ve finished their quiz. For some reason, the email after the trigger is not sending to the people who submitted the quiz. Any ideas as to why this is? When I go into the analytics for the email, it does not say anyone is waiting for the email either. However, when I go into the trigger analytics, it correctly states who completed the quiz.   

2
C
Active Contributor III
3 months ago
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