Events
Help Center
Academy
Groups
Champions
My Account

Real Stories, Real Success with Lighthouse Keeper's Pantry

(Wed, 9 Oct, 4:00 pm)

Home
Meet the Champions
Got a Question?

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10423 Topics

Most replies

Recently active Most views Newest first

BryceNew Member

asked in Campaigns and Flows

Is there a limit to the amount o branches used in a flow?

We are brainstorming some complex journeys that will have 30 or so branches. Want to just check before we go to far a long in this process.

15 days ago

SeatSackNew Member

asked in Sign-up Forms

Create a Email Sign up with a URL that goes into a segment

I need to create an email sign up form with a URL, but instead of it going into a list, is there a way to have it go into a segment? Thank you for your assistance.

15 days ago

USBHunterNew Member

asked in Campaigns and Flows

Product imagery on mobile looks terrible

Sending a test email, which includes 4 images pulled from static product selection.On my laptop, the images look high quality.But on mobile, there’s a low quality crop effect happening.Sharing screencaps for reference.Any idea how to solve for this?

6 days ago

avagrace77New Member

asked in Sign-up Forms

CANT GET TEASER TO COME FIRST

Hello -I am setting up a fly-in pop up form to show on a specific URL on my website. I have created a teaser for this that will exist on the bottom left hand side of the screen in a circle stating ‘10% off your next package’. I have then created an email pop up form that will appear when you click on the teaser explaining the promotion with a CTA button prompting users to get there promotion. The nature of my promotion is for email subscribers only, which I have stated in the targeting section. I have then tested this popup stream, however, i am only able to select my fly out pop up to be shown immediately, or with specific rules that dont work for me. My question is essentially, how do i target to a specific audience, and also have a teaser that prompts a form flyout, rather than seeing the flyout form when you first enter the page, and seeing the teaser only after this is exited.

2 days ago

eperaContributor II

asked in Sign-up Forms

Lists and Forms

My question is that is it possible to only have one main list. I use it for my embed forms and when a customer makes a purchase so will that trigger multiple flows since it is tied to the same list? How do I know that each flow is separate? I know the trigger in the beginning of flow helps to determine to initiate the flow. I think, I am getting confused.

14 days ago

EdoardoNew Member

posted in Campaigns and Flows

Add to cart recovery email

Hi there, We encountered this problem with the abandoned cart recovery emails.Opening the email from IOS, what happens is that if the default browser is not selected when you click to resume the cart on the shop you see the empty cart.Here the video:https://vimeo.com/1012488704?share=copy#t=0 Has anyone ever had this issue and knows how to fix it so that the cart opens correctly with products from all browsers?Many thanks!

13 days ago

DarvellBContributor I

asked in Email Templates and Coupons

Email Templates Being Sent Randomly despite choosing

Hello Klaviyo! My team works with Klaviyo and utilizes their Email Template tool.While sending out emails, we’ve noticed that some devices will open the original, intended email - while others seem to be getting emails with a different Email Template than we specified.Attached are examples of the original, intended Email Template:And the Email Template that sends on certain devices instead (it always chooses this template when defaulting): Has anyone else had this issue? Any troubleshooting recommended?Thank you so much!Darvell

13 days ago

neharathourNew Member

asked in Integrations and Reviews

Does Klaviyo backfill historical lead ad submissions?

Does Klaviyo backfill historical lead ad submissions that occurred prior to setting up the lead ad connection in Klaviyo? Do I need to manually upload those leads to Klaviyo? Also, I want to trigger a flow for these leads - but for these historical leads I would need to send it separately as the triggered flow will no go to them Realtime?

14 days ago

simoore100New Member

asked in Campaigns and Flows

New product feeds - how long does it take for products to show in them?

I have created new product feeds. How long does it take for products to show up in them in an email? My test email did not show any products

6 days ago

GymFlo CoachingNew Member

asked in Integrations and Reviews

Integration to a new domain issue

I had a Klaviyo email list integrated with a previous domain. I just purchased a new domain today(same business though) and went to integrate to the new domain and keep receiving this message attached.. Any help would be greatly appreciated!

13 days ago

itskeithtestaNew Member

asked in Email Templates and Coupons

How to download Klaviyo Email Templates as images?

I want to export custom email templates I put together within Klaviyo as images (PNG/JPG) so I can use them for my portfolio and for client approval purposes. I figured that this is not an option available within Klaviyo. You can only export it by copying the HTML Code (You cannot even download the code as a .html file). I tried using HTML to PNG Converter (I am a Mac user so this is the only example I can give) but this does not work because the converted image is unuseable. I added the steps below in case you wanna try.Open “TextEdit” Select File > New Select Format > Make Plain Text Enter your HTML code Select File > Save Enter a file name with the extension .html Click Save When prompted, click Use .html Open Cloudconvert.com Upload .html file Click “Convert” An effective way is to use this website called Stripo.email because they have an option to export the email template as an image.Example: The downside is you need to pay for a subscription in order to export the de

2 days ago

itskeithtestaNew Member

asked in Email Templates and Coupons

Dynamic Coupons are non-combinable by default.

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify) discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:

2 days ago

BDrawsbyContributor I

posted in Accounts and Settings

Freelancers / Agencies: How do you set-up client campaigns?

I am a freelance marketer/designer, and wondering how others set-up their clients email campaigns and/or accounts.Currently I have my account and I am setting up clients email campaigns through that. However I could see where this might get overwhelming at some point when I have multiple campaigns running for multiple clients. So I was wondering what would be the best way or best practice to set these up.Considerations:Currently I really only have my own companies campaigns AND a clients campaigns. Should I set up an account for every client (or have them do it), or am I ok as I’m doing currently? If I continue to use my own account to run clients campaigns, is it possible down the road to transfer campaigns to their own accounts should it come to that?

13 days ago

azeroleNew Member

asked in Sign-up Forms

Signup Forms Popup and coupons

I created a signup popup form with coupon. When a user signs up, the coupon is automatically applied to the cart with out the user having opted in. is there a way to send the coupon code by email after opt-in is confirmed?secondly, I have the coupon set to ‘Do not show to existing profiles’ but it did show up for a user that already had a profile. and after they used the coupon, their profile still shows “Never opted in”appreciate any help

13 days ago

EuropeAirgunsNew Member

asked in Sign-up Forms

Troubles while in Prestashop: trigger a sign-up form to appear when a button is clicked

Hi everyone!I discovered some troubles while trying to insert the form connected with button following step by step the instructons from:https://help.klaviyo.com/hc/en-us/articles/4418052317339I’m working on PrestaShop platform and my developer said in order to add JavaScript I have to do it via plugin we have: Custom code module by ST-themesSo that’s what I did. Added the button code into page and JavaScript into the plugin but unfortunately no action while clicking on a button.Do you have any advise?

2 days ago

zoedespriet06New Member

asked in Lists, Segments, and Profiles

translate consent page for segment

Hello,I recently started using Klaviyo for my email marketing, and I'm facing an issue with the translation and personalization of my consent pages.I’ve created two segments: one in French and the other in English. However, I can only customize the consent page for a list, not for individual segments.I'm hesitant to convert my segments into lists, as I'm concerned it might disrupt my integration.What would you recommend?

5 days ago

Atlantic AnimalsNew Member

asked in Accounts and Settings

Tracking still shows on developer tools when I've disabled it

I’ve turned off onsite tracking so that it doesn’t slow down my site but in developer tools, I can still see klaviyo tracking. If I turn off the app in shopify, the tracking doesn’t appear at all. So, clearly, there is something inside the app that is still tracking after I’ve turned off onsite tracking.Does anyone know how to fix this?

2 days ago

cdiemNew Member

asked in Campaigns and Flows

Abandoned Cart Emails - Woo Commerce

Our customers are getting abandoned cart emails after placing an order. The problem seems to be that they start a cart with one email and finish with a different one. It seems that WooCommerce is able to track that it is the same customer because the Klaviyo link that returns them to their cart brings them to an empty one. Is there a way to use the WooCommerce info so that the Klaviyo flow can recognize that the cart started is not abandoned after the customer places an order with a different email? Is there a way to include an order # associated with a profile so that they do not receive an abandoned cart email?

10 days ago

chuckfinley5588New Member

asked in Integrations and Reviews

How to add reviews on product listing/collection

I need help trying to add reviews onto my product collections page of my home screen. Can someone help with this. It is frustrating that Klaviyo doesn’t have this as a feature. I am using the Impact Theme on Shopify.

10 days ago

cbzhuActive Contributor III

asked in Sign-up Forms

Move Embed Form on a Page

Hi Everyone, Is there a simple way to move the position of a Klaviyo emails embed form on a Shopify page? By default, the embed form shows up center and bottom of the page, but I am trying to move it to where the blue button is on the upper left.

10 days ago

DizzyDContributor I

asked in Sign-up Forms

Hello Guys,I have a problem. I'm trying to get my mobile popup teaser in the left corner but it keeps failing and it just stays in the middle, it's all about the rectangle. I have tried many things like to change the margins but nothing works. I don't know if I'm the only one with this problem or if there is something else going on.Thank you in advance for your help!

11 days ago

Victor2567Contributor I

asked in Email Templates and Coupons

ADDITIONAL DETAILS FROM SHOPIFY

Hi, i need to show "additional details" from a shopify order in klaviyo template, but i can´t find this data on klaviyo.

2 days ago

ZJW TeamNew Member

asked in Sign-up Forms

I’m located in the US, I (and other people near me) have trouble viewing Klaviyo forms that worked fine when visited from Canada. My canadian peers created these forms and they display properly with them, but the forms just doesn’t show up for me. Anyone know how to solve this problem?

8 days ago

yellowpencilContributor I

asked in Sign-up Forms

Full page form jumping to first entry field

Hello! I have created a full page sign up form for a client however it is jumping straight to the first entry of the form rather than showing the top of the page. Any ideas?

8 days ago

yellowpencilContributor I

asked in Campaigns and Flows

Cookie interfering with pop up

Hello!I have created a full page sign up form on a website, however when a user visits the page via instagram, if they close the cookie pop up it also closes the full page form! Any ideas?https://holly.co/#giveawaysignup

7 days ago

Page 412 / 417

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.