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10422 Topics
O
Partner
oceanpeakPartner
asked in Campaigns and Flows
Automated Pre-Course Email Flow

Is there a way to build Flows within Klayvio to be sent prior to a course starting? A business who uses Shopify offers in person courses, they’d like to be able to have an automated email sent to the participants 24 hours prior to the start of a course with the course reminder and include necessary info for the course such as where it is, times, what they should bring with them, etc. They offer multiple courses, so having something that auto-populates with the relevant information would be key. Is this a capability within Klayvio? Or would we need to hire an external dev team to do things? 

1
liz.hayes
Problem Solver III
28 days ago
W
Contributor I
wsdev_tdContributor I
asked in Analytics and Deliverability
Comparing Metrics From Different Campaign Reports

I built two reports in the Custom Reports section. The first is Email Campaign Performance Data By Day and it allows me to select message name, and the the unique sum and total sum of opens and clicks. The second is Email Engagement by Campaign Report and it shows a single line for every campaign with the same metrics (unique sum and total sum of opens and clicks). When I aggregate the unique opens by email campaign name in both reports, the totals do not match. Is this because the Unique count in the By Day report is showing the same person multiple times if they returned on a different day? Whereas the email engagement by campaign report shows the total unique count of people that opened the email? If this is the case, how can I extract the Email Engagement By Campaign Report data via API?

1
chloe.strange
Community Manager
17 days ago
L
Contributor I
LO2GOContributor I
asked in Accounts and Settings
Account Hacked (Phishing)

Good morning, my account was phished last Wednesday. I know exactly what happened and have complied with each Klaviyo request. We previously used 2FA and have now added an authenticator app. We have a case number.I can get back into my account now, but it has a red banner stating it is disabled. This also seems to block customer service access. The case emails are going unanswered. It may be time to reach out to billing — we had an autopay process last Thursday, and I also increased our billing to see if a change in the account could get something released. Looking for guidance on how to get fully reinstated. 

1
chloe.strange
Community Manager
18 days ago
F
FelixEnglishNew Member
asked in Integrations and Reviews
Help with installing Back in Stock Notification button on custom Shopify theme

Good afternoon,I’m looking for some assistance/advice on making the Klaviyo Back in Stock Notification button visible on my Shopify store (www.angrypablo.cc).We’re using the paid Mandolin Theme from Zendesk.  The feature worked perfectly for a good period of time but after a standard theme update, the button stopped appearing on the product page. I’ve spoken with the theme developer who insists that the issue is not occurring from the theme and also with Klaviyo, that assured me that the code is working correctly and is an issue with our theme.If anyone has any experience with this, help would be really appreciated.Best wishes,Felix

1
chloe.strange
Community Manager
18 days ago
A
alexandracrm_New Member
asked in Campaigns and Flows
Subject Line Personalisation - not using default

When adding first name personlisation to the subject line, I don’t want to use the default “friend” as this doesn’t make sense in context.   Is there a way to include first name for customers for whom we have this data and nothing for customers who have this field empty? e.g.“First Name, we asked our customers...” vs. simply “We asked our customers...” rather than “Friend, we asked our customers...” Thanks

1
Ashley I.
Partner - Platinum
28 days ago
Nermine
Partner
NerminePartner
asked in Integrations and Reviews
Loop Returns integration Refund event isn't reflected in Klaviyo

Hi everyone, is anyone using Loop Returns and experiencing an issue where refunded returns are not being recorded in Klaviyo and are not deducted from historic CLV, even though they are reflected in Shopify?The Loop refund transaction event is recorded for some profiles, but it still doesn’t affect historic CLV. Am I missing something here? 

2
Nermine
Partner
17 days ago
S
Sal88rNew Member
asked in Integrations and Reviews
QR to reviews

I would like a QR code that i can print on packaging so customers can review my product as they are using/eating it - any way to do this?

1
chloe.strange
Community Manager
18 days ago
S
Contributor I
SochaContributor I
asked in Integrations and Reviews
401 authentication_failed in data-privacy but works everywhere else

Hello I am building a Klaviyo integration. It will be on the klaviyo app store which means im using Oauth for authentication. Every api request has been working well but one thing I need to do is delete profiles. I have been using the Request Profile Deletion call to delete profiles but it always returns a 401 authentication_failed.Since im using Oauth the user gets a access token. I have been using the access token with no problems for api calls. I easily create profiles with it in the header like'Authorization' => 'Bearer  {{ accessToken }}'Now this header doesn’t work for the delete profile endpoint. I have added the necessary scopes `data-privacy:write data-privacy:read` to both my integration settings and my code. Any ideas?Here is the code if it helps $deletionRequest = [ 'data' => [ 'type' => 'data-privacy-deletion-job', 'attributes' => [ 'profile' => [ 'data' => [ 'type' => 'profile',

2
S
Contributor I
20 days ago
Y
Contributor III
yellarootContributor III
asked in Lists, Segments, and Profiles
Wordpress segmentation by site activity (not related to Woocommerce) ?

Is there any way to segment a list/audience by activity on site, like commenting on a blog post or viewed page X then Y?

2
Y
Contributor III
25 days ago
O
Problem Solver I
obviyoProblem Solver I
asked in Campaigns and Flows
Does person.ViewedItems not work any longer?

I’m trying to use the profile {{ person.ViewedItems }} and have tested with a profile that I know has viewed product events within the last hour (see my screenshot). When I send a test email however, there is nothing retrieved. Does this profile variable no longer work? I tried similarly with the RecentlyViewed product feed and it seems to present me with products as I would expect. Is there something that I would be missing here? I also tried for testing purposes to just pull out a simple field from the data as follows {{ person.ViewedItems.0.Title }} which also did not work.For my use cases it is necessary that I can manipulate the recently viewed items in a programmatic way with template tags so the product feed doesn’t work for me. 

2
O
Problem Solver I
27 days ago
A
Contributor I
asenouciContributor I
asked in Integrations and Reviews
Klavio Reviews App Section: Does not appear on product pages anymore

Hey Team, I hope this letter find you well.I have noticed that the section where to submit a review has disappeared from most of the product pages that does not have any reviews submited by a customer (Knowingly that it used to appear before). Yet the product pages that have reviews submited on, the section appears on them. As a solution attempt, I have tried to uninstall the app and reinstall it, and I still have the same issue.Could you please provide your kind support please.

2
A
Contributor I
4 days ago
lanicat
Problem Solver I
lanicatProblem Solver I
asked in Sign-up Forms
Revert to live version of sign-up form

I accidentally edited the sign-up form we are using instead of cloning it to create a new one. I did not publish the changes. Is there a way to clear the changes so I can keep the current/live form version?

1
chloe.strange
Community Manager
17 days ago
M
Contributor II
MW2024Contributor II
asked in Integrations and Reviews
Dynamic variables not working in Abandoned cart flow with "Add to Cart" event via Prestashop integration

Hi,I’m having trouble getting dynamic variables to work in my abandoned cart flow using the "Add to Cart" event. I’ve integrated Klaviyo with PrestaShop, and the event data is being captured correctly (I can see properties like AddedItemProductName, AddedItemPriceInclTax, AddedItemImageURL, etc. in the event's properties). However, when I use these variables in my email templates (e.g., {{ event.AddedItemProductName }}, {{ event.AddedItemPriceInclTax }}), they don’t render in the emails.Am I missing something in how I’m referencing the variables, or is there an issue with the PrestaShop integration?Please note that I’ve successfully set up a flow and dynamic variables using “started checkout” event. Any help or guidance would be appreciated!Thank you!

1
chloe.strange
Community Manager
19 days ago
R
Contributor I
RickContributor I
asked in Campaigns and Flows
Customer signs up for email but profile says "never subscribed" and Flow emails won't send

I’m at my wits end! I hope someone can help me.I am using Klaviyo for my new Shopify store. My Shopfiy page has a standard email signup form at the bottom. When someone enters their email address and replies to the opt-in email, their profile shows up in Klaviyo. But their Klaviyo profile says “Never subscribed” and my welcome Flow emails won’t send.I also have an abandoned cart Flow and that one works fine.Thank you in advance for your help!

2
R
Contributor I
1 month ago
M
Contributor I
MarvyContributor I
asked in Campaigns and Flows
Email Flow

Hii,I’m trying to create a flow that will send out an email to my list every month but people who click on the email won’t recieve another one the next month, is there a way to go about this and also do it in such a way that it’ll be continous, something like contact repeating journey?

2
Bobi N.
Partner - Platinum
1 month ago
I
IgnaciooooNew Member
asked in Accounts and Settings
Porque mi correo electronico me dice que no es valido?

El problema dice "Soon, inbox provider domains can't be used in sender email addresses. Update your account default address." Ya lo intente cambiar pero me sigue apareciendo el mismo problema.

1
chloe.strange
Community Manager
19 days ago
M
Contributor I
Moiz
asked in Lists, Segments, and Profiles
Product Recomendations

Hi, We are currently sending newsletters to customers and leads who subscribed to marketing messages, but we also want to send "product recommendation mailings" to customers who have NOT opted in for newsletters. We need to send these emails via Klaviyo integrated with shopify.We need to create a segment/list of customers who ordered at least one time from our store but didn’t opt in for Newsletter mails. How can I do it? I am confused what conditions to chose. Can someone please help?Thanks!

3
kaila.lawrence
Community Manager
25 days ago
T
Contributor II
Tk0Contributor II
asked in Campaigns and Flows
How to move and tag from one flow to another???

I’m having an issue with this platform. You would think it would be straight forward and simple but it’s been very frustrating. Here’s what I’m trying to do:Once someone fills out the pop up form on the site, they get tagged as a ‘New Subscriber’ and enter the Welcome Series flow. If they make a purchase, they will enter into the Post-Purchase Series flow.  This is where I’m having the problems:After a purchase, how do I set it to automatically remove the tag ‘New Subscriber’ and tag them as ‘Subscriber’? Because at this point they are already removed from the Welcome Series but in order to trigger the General Newsletter flow, they need the tag ‘Subscriber’ to do so.  Also, once a ‘New Subscriber’ completes the Welcome Series but didn’t purchase, how do I remove the ‘New Subscriber’ tag and add the tag ‘Subscriber’ that moves them into the General Newsletter flow?I feel like this should be much simpler, I’ve tried to use the Profile Property Update action, but it doesn’t give me an opt

6
T
Contributor II
25 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Show SMS Signup if Email is Skipped or Close

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
chloe.strange
Community Manager
29 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Multi-Step Form: Show SMS Signup if Email is Skipped

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
A
Problem Solver III
29 days ago
M
Contributor I
MezyBContributor I
asked in Sign-up Forms
Sign Up Form Discount Code Included On Welcome Flow

Hi there,Need some help. I've created a sign up form on the website that automatically applies custom discount code for each customer in their cart.I would also like to send this customer a Welcome email with their own specific discount code. I’ve set up the welcome flow BUT how do I include each clients specific discount code instead of a generic “welcome15’?

1
A
Problem Solver III
29 days ago
C
Problem Solver I
CC_RWWProblem Solver I
asked in Email Templates and Coupons
"Block Type "Button" has content that does not satisfy the precheck" Error Message

Hi! When starting a new email blast based off an existing one, I’m getting this error message about my eblasts’ buttons. Everything still appears to work once I click in to edit the content - anything I should be doing different? Thanks!

4
chloe.strange
Community Manager
1 month ago
L
lukasmaxsimonNew Member
asked in Integrations and Reviews
WooCommerce Products are not synced

Hey,  i installed and connected the woocommerce klavijo Plugin like it is described in your article. I synced the existing date. I got the info about my contacts and the metric is working as well. But if i click the “Products” menu item, there is nothing and i get the suggestion to set up an integration to sync products. What i am doing wrong? I dont see any log or error states. Please help me out. This is very urgent for me.Best

1
chloe.strange
Community Manager
19 days ago
C
Contributor I
charitosContributor I
asked in Campaigns and Flows
How to add dynamic image based on event in a flow email?

Hello!I want to add a dynamic product image based the event of Add to Cart in a flow for abandoned cart. The steps i follow are:Create a table with image & text Click the Preview & Test. Click on the item image url to collect the variable {{ event.Items.0.item_img_url|default:'' }}What are the next steps? What i am typing into the “Row collection”, the “Row alias” and into the field of the dynamic image variable? Thank you!

2
C
Contributor I
25 days ago
T
Contributor I
TrekoContributor I
asked in Integrations and Reviews
Problem with klaviyo review importation

​   I’m installing Klaviyo Review at the same time as I’m transitioning my Woocommerce site to Shopify. I try to import my review from Woocommerce to Klaviyo reviews but I end up with the following error message:I have checked my products, the ID is correct and they are marked as published in Klaviyo. 

2
T
Contributor I
17 days ago
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