I’m very new to Klaviyo, migrating from MailChimp has proven too much for me, ha ha! I wonder if you can help?
Here’s what I’ve done:
Integrated Klaviyo integration with Shopify
Integrated MailChimp integration with Klaviyo
Deleted MailChimp integration from Shopify
Created a welcome flow for my ‘newsletter’ list on Klaviyo
And here’s what’s happened:
All my customers on my customer lists on Shopify are now showing as ‘unsubscribed’ from marketing. How can I revert this?
My ‘newsletter’ sign up forms (I use the ones on my Shopify theme) aren’t linking to my Klaviyo newsletter list. Any ideas as to how I can link my pop-up and newsletter segments on to Klaviyo? I use the Symmetry theme.
I have two lists on Klavio - one which looks to be a list integrated from MailChimp and a new ‘newsletter’ list. Am I able to combine these lists?
Any help would be appreciated, thank you so much : )
Alice
Best answer by Brian Turcotte
Hi @Object_Story!
First of all, if you haven’t seen it - here’s our Help Center Article for Migrating to Klaviyo from Mailchimp:
For the “unsubscribed” issue, you may want to get in touch with Support, as the approach will depend on whether the users are supressed, or just unsubscribed from a specific list.
Did you create these sign-up forms in Mailchimp, or within Shopify?
If you created them in Mailchimp, you won’t be able to redirect them, but you can choose one of these options instead:
Use the Klaviyo sign-up form builder to re-create your forms from scratch
Use a third-party list growth tool that integrates with Klaviyo
Integrate your custom form through your ecommerce platform
If the sign-up form was created in Shopify, here’s a Community thread that explains some options in more detail:
While there isn’t currently a way to combine two lists into a larger list, you can combine two lists into a segment, by creating a new segment with the following logic:
I hope this helps, and thanks for using the Community!
For the “unsubscribed” issue, you may want to get in touch with Support, as the approach will depend on whether the users are supressed, or just unsubscribed from a specific list.
Did you create these sign-up forms in Mailchimp, or within Shopify?
If you created them in Mailchimp, you won’t be able to redirect them, but you can choose one of these options instead:
Use the Klaviyo sign-up form builder to re-create your forms from scratch
Use a third-party list growth tool that integrates with Klaviyo
Integrate your custom form through your ecommerce platform
If the sign-up form was created in Shopify, here’s a Community thread that explains some options in more detail:
While there isn’t currently a way to combine two lists into a larger list, you can combine two lists into a segment, by creating a new segment with the following logic:
I hope this helps, and thanks for using the Community!