Hi, I have successfully installed the Klaviyo review app, however, I am encountering an issue where the reviews are not being displayed on the product page. I kindly request your assistance in diagnosing and resolving this matter. (Please check the screenshot)
My apologies for the delay here! Can you please check if any review elements are hidden from your reviews list (e.g., review author, store reply, timestamp) if desired. To do so:
Open the Reviews tab in Klaviyo.
Select Reviews settings.
Click Onsite widgets.
Choose Product reviews.
Click Review list.
Check if elements are hidden:
Since reviews should automatically appear on the product page, if this doesn’t resolve the issue, I would recommend to reach out to Support for this issue since it is likely account-specific.
My apologies for the delay here! Can you please check if any review elements are hidden from your reviews list (e.g., review author, store reply, timestamp) if desired. To do so:
Open the Reviews tab in Klaviyo.
Select Reviews settings.
Click Onsite widgets.
Choose Product reviews.
Click Review list.
Check if elements are hidden:
Since reviews should automatically appear on the product page, if this doesn’t resolve the issue, I would recommend to reach out to Support for this issue since it is likely account-specific.