We have a Typeform connected to Klaviyo.
When users enter a date response in Typeform, for example “What date do you want to schedule your appointment: 07/29/2021”
The data that shows up in the Klaviyo customer profile’s custom property comes up as a day before: 07/28/2021
This creates a major issue when trying to create an automated Klaviyo email or sms that is supposed to remind customers about their appointments.
Does anyone hav a solution for this?
Best answer by marissanunez
Thanks for sharing with the community, hoping I can help here!
First I’m including our help doc that outlines the typeform integration for your reference. Klaviyo also works on Coordinated Universal Time (UTC) so I would ensure with Typeform that this is the same format the date/time is being sent to Klaviyo in. I am also including these acceptable date and time formats that can be used in Klaviyo. If the data from Typeform is not being sent in one of these formats, it may not render correctly.