When I setup the lightspeed integration for a client we keep getting an error that de login is not correct so we can’t integrate Klaviyo. But the login is 100% correct.
Is there a solution to this bug?
Would be appreciated!
Best answer by David ToView original
Apologies for the inconvenience you are experiencing when attempting to Integrate with Lightspeed. In an attempt to resolve this can you please do the following:
Please note that this integration only supports Lightspeed Retail POS (R-Series) so please make sure you are logging in with the appropriate username/password combination.
If you are still having trouble after following the steps above, please contact Support and provide them with a screenshot showing that you have successfully logged in to Lightspeed, and they will proceed to investigate further on their backend. Thanks for your cooperation.
Have a good day!
Hello Klaviyo team,
Same problem here, and the steps presented don’t fix the issue. Can you please have another look at your - seemingly broken - integration, please?
Thanks for sharing your question with the Klaviyo Community!
Since it sounds like your LightSpeed integration with Klaviyo is coming up with an authentication error; specifically calling out your login credentials, I would first suggest taking the following steps:
If you are still faced with the same issue, I would further suggest reviewing your LightSpeed permissions credentials to ensure you have the correct permission levels make this connect with Klaviyo. if it appears you do have the correct permissions to create the connection, then I would recommend updating your username and password before attempting the steps provided above. For your convenience, I’ve included the How to Integrate with Lightspeed Help Center article here should you need the steps on how to create this connection between LightSpeed and Klaviyo.
Thanks for being a part of the Klaviyo Communtiy!