Cannot load klaviyo.js multiple times for the same site. Skipping account "XXXXXX". Active account is "XXXXXX"
Does anyone know what it means and how I can resolve it? Thanks, -oo
Best answer by David ToView original
Thanks for sharing your question with the Klaviyo Community!
If searching through your site code returns multiple different results, this would indicate you have multiple Klaviyo accounts connected to this site. To resolve this, I would suggest taking the steps I’ve outlined in the Community post below to resolve this multi-account integration issue:
Have a great day!
Thank you for the detailed explanation. I did check the site and yes, I see two instances of company_id, with the same account ID. They’re in very close proximity, but I guess still considered duplicates, right?
The interesting thing is that I did not manually install the Klaviyo.js snippet. I’m only using the “automatically add...” setting in Shopify integration settings. So I’m not sure what could be causing the duplicate. Any ideas?
@david.to. Support took care of it!
To amend this, I would suggest reaching out to our Klaviyo Support Team to have them assist you in removing this accidentally injected set of Klaviyo.js. to get you back on track!