Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.
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Hello, Ive been using klayvio just fine for some time now. However in the past couple of weeks we’ve been getting strange emails from customers and basically its because the flow triggers arent working in klayvio due to our periodic sync not working. Ive contacted support and they inform me that it is a 500 server error and its likely due to woocommerce not being set up proplerly? Seeing as I am the one who manages woocommerce can someone please help me with this issue as it has been working fine for months. could it be due to the new wordpress update? I have made sure plugins are up-to-date and I have deleted them and re-integrated and re synced old data but I still seem to be getting this error. I have also put in a request to my server host to add what support suggested. Any further suggestions would be greatly appreciated as the support guy couldnt really give me anything to work on except for essentuially ask someone else!
Hi, I was checking my catalog because when I create emails, I never see new products from my site. When I checked the catalog, it hasn’t synced since Sept 2021. I just resynced which didn’t help the problem and its no troubleshooting info on this problem, which I don’t understand because this seems like a normal issue to come across and I see a lot of people have had similar issues. I just need to know how to fix this? The few thing I came across said that my catalog (should) automatically sync from shopify… but thats not happening here. I wish klaviyo had more detailed articles about setting up the catalogs, problems, and custom catalogs and data feed stuff.
Hi thereI have two clients who are having great difficulty integrating VEND Lightspeed and Klaviyo. Here’s what they have tried:Client One:spoken with Lightspeed and they’re not planning on creating an integration any time soon for Lightspeed X-Series. Tried using Storetasker to no avail Spoke to my local web dev who thought he’d be able to do something through Zapier - he couldn’t. Put something on UpWork and only one guy got back to me, with a three week and US$1500 (approx) quote. Client Two:My only work around… and note its messy… is this:Vend - Link to mail chimp (free account) - then to Zapier - into Klaviyo.Although it works, a straight integration would be nice. Does anyone have any suggestions or recommendations of developers who can create a straight integration from Vend to Klaviyo?
Hi community,I’m just finalizing the sync between Shopify and Klaviyo and am wondering what the best practice for the double opt in (DOI) process is with those two systems.I set the sync up in a way that all my Shopify contacts get transferred to my main list. In this main list I have DOI set up, so everyone who enters this list will receive a confirmation email.In my understanding, I think it will be sufficient to just turn off Shopify’s own DOI to avoid that Shopify contact receive two confirmation emails from both systems. However, in this forum I now often read that Shopify subscribes all contacts to marketing info if DOI is turned off - which would of course be bad.In general, you either get into my shop’s database by buying a product or creating an account. In both cases, there is a checkbox to sig up for the newsletter, which is currently triggering the Shopify DOI email.If I turn off Shopify DOI, will only the contacts that have checked this box get into Klaviyo and receive the
I am trying to create events based on the data from the third party app (booking platform). The goal is to trigger an event in Klaviyo every time a customer books a class through the booking platform. I am using Webhooks by Zapier, and while the test trigger works well, I am getting stuck on the Klaviyo step once the automation is launched. I am facing an error “ the email address is missing”, however, the third party app sends the required data on the email and the event ID. On the Zap setup: On the error: Could someone share their view on this and what’s possibly can be wrong? Many thanks!
I’m curious what others do to keep things tidy for use in Klaviyo. Since there isn’t a way to create folders etc, how are you organizing your assets? We use a rather large amount of new assets each week and I’m concerned I’m going to lose things. I’m in the process of migrating from another ESP with folders I can organize. TIA!
I have orders being shipped in shipstation that are from a fulfillment center. They show up under the “fulfillments” tab instead of shipments. These shipped orders are not being sent to Klaviyo. All of my other orders that are under the shipments tab are sending as normal. What am I missing here? Is this a Klaviyo issue or a ship station issue?
The new Google Ads integration with Klaviyo enables brands to create one to one syncs between lists and segments in Klaviyo and their Google audiences. Once Klaviyo lists or segments are populated in Google Ads, the profiles can be targeted with specific ads, used as an input for a “similar audience”, or used as an exclusionary group for future ads to avoid advertising to specific groups, like recent customers. Hello Klaviyo Community! With ~29% of the digital advertising market share in the United States, Google Ads are a fundamental component of many brands’ marketing strategies. Because advertising platforms (Facebook, Google) can be disjointed from a brand’s owned data, it is difficult for brands to know they are targeting the right people with the right advertising message. Previously, brands using Klaviyo were limited to syncing segments and lists with Meta/Facebook. With the release of the Google Ads integration, brands using Klaviyo now have the same control over what segments
Hey everyone, We currently integrated our Woocommerce account with Klaviyo. We would like to setup a custom post-purchase flow after an order is placed, combining both transactional emails like order confirmation & shipping details, each at a different time, while also sending two addtional - marketing related emails to build relationship with customers. I'm very familiar on how to setup and create custom flows, but need some guidance to how we could move our current default transactional emails from Woocommerce to Klaviyo and what are the steps?
Is anyone else having issues connecting their Facebook Lead ads integration? I have successfully connected the advertising account and audiences but it’s not loading any Facebook pages I am admin of. I have logged with support with no response. Any help would be greatly appreciated.
Hi,I have a few issues I hope someone could help me with. First, I updated the templates of my Thank you for your order flow, but for some reason the old email are still sending. Any idea why? Secondly, on the same email flow I was updating the tigger for only 3 collections, but when saving I get the error 403 and 404. I did a quick research on how to solved this, so I landed on this article but when trying to create a private API it says “Unable to create key. Thannk you for any help or support to point me in the right direction :)
Hi all,I run a small store that only sells a few products, everything is managed in a Google Sheet and I'm hoping there is a way I can streamline upsells and shipping upgrades without the need of manual emails back and forth with the customer.We sell one specific product that has a regular version and pro version, 80% of customers opt for the pro version (which is way better). I am hoping to email the customer post checkout IF the customer purchases the regular version via Klaviyo encouraging the customer to upgrade and to simply pay the upgrade fee (~$15). Another example of this is when a customer pays for standard shipping and then later wants to upgrade to express, it would be so much easier if I could send them a link (via Klaviyo, not via Shopify as I'm aware this is possible) and they could pay the difference and their existing order ID will be updated.tl:dr: Can I send a specific link to the customer automatically that will allow them to purchase an additional product that will
If you’re prompted by an error message to accept Facebook's Custom Audience Terms of Service, that indicates that you need to accept Facebook's Custom Audiences Terms of Service. If you’ve recently updated your Facebook permissions, or already accepted the terms of service, and still receive this error (or, if you receive a null error or a “We are unable to update your integration settings at this time. Please refresh or try again later” error) follow the alternative instructions listed below. If your Ads Account is directly associated with your personal Facebook account, follow this link and accept the TOS: https://www.facebook.com/ads/manage/customaudiences/tos.php If your Ads Account is in a Business Manager account you ALSO need to accept the TOS from within your business manager account (see below). Accepting TOS for a Personal Ad AccountThe link you see in Klaviyo will take you to the Terms of Service (ToS) page for whichever Facebook account you are already logged into. To ensur
If someone is suppressed in my Klaviyo list, will this person still sync to my Facebook Custom Audience?
If someone is suppressed in your Klaviyo list, that person will still sync to your Facebook custom audience. If Person A is suppressed in a Klaviyo list or segment, and you sync this list or segment to a custom audience, Person A will still sync to your Facebook audience. If someone is synced to a custom audience through Klaviyo, and then becomes suppressed in Klaviyo, this person will not be removed from your audience. While individuals may opt-out from email communications, you can still strategically reach these customers or subscribers through Facebook advertising leveraging Klaviyo's integration.
Why does the number of people in my Facebook custom audience not match the number of people in my Klaviyo list?
If the number of people in your Facebook custom audience doesn’t match the number of people in your synced Klaviyo list, there are two factors that could have caused the audience to have a smaller number of profiles than your list or segment in Klaviyo.First, it can sometimes take Facebook up to 24 hours to process profiles synced from Klaviyo. If your custom audience does not have as many profiles as you expected, make sure that you've given Facebook 24 hours to fully process all of the profiles from your sync.Second, it is likely that a percentage of the email addresses you attempt to sync will not match with an existing Facebook account. This is why your Facebook Custom Audience size may be smaller than the linked list or segment in Klaviyo. Facebook will not return an error, but won't add any contacts who have email addresses that don't match to an existing Facebook account.One troubleshooting step you can take is to try syncing the same list in Klaviyo to a new custom audience by
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?When you remove the Facebook integration, the connection between your Klaviyo lists and segments and your Facebook custom audiences is also removed. We recommend that you take note of the custom audience syncs you have set up, either via screenshot or by writing down the details of each sync, so that it is easier to reestablish the connections when you reintegrate.
Why don't I see all of my Facebook Custom Audiences on the list when prompted to select one to sync?
If you don't see all of your Facebook Custom Audiences on the list when prompted to select one to sync in Klaviyo, you might be using an unsupported audience subtype (which won’t show up on the list). There are different Custom Audience data sources that Facebook accepts. Klaviyo only supports the following subtypes when syncing with Facebook: HASHES: Email hashes or phone hashes HASHES_OR_USER_IDS: Email/phone hashes or user ids MULTI_HASHES: Created from multiple types of hashes at the same time COPY_PASTE_EMAIL_HASHES: Emails entered manually via Facebook's Ads Manager DATA_FILE: Data filesSince we aren't able to sync with other audience subtypes, we won't show them on the list of available audiences when you attempt to sync a list or segment in Klaviyo.
If you’re getting an error message saying that the audience is too small on your Facebook Ad, that error message means that you have fewer than 20 people in your Facebook Ads list. Facebook requires you to sync at least 20 people per list in order to advertise. If the list contains fewer than 20 people, Facebook will not allow you to advertise to a custom audience. If an email address is not found then the customer will not sync from Klaviyo to the Facebook list.
If you're not seeing your lead ad submissions properly sync to a list in your Klaviyo account, use the following troubleshooting steps: Double check that you have connected a list in Klaviyo to a lead ad form. You can do this by clicking into the list and checking the list's Settings tab. Ensure that the form submissions you're seeing in Facebook were made to the lead ad form after the form was connected to your Klaviyo list. Check that you have Leads Access permissions in Facebook Business. Navigate to Business Settings > Integrations > Leads Access and click on your page. Under "People" you should check to make sure that the personal Facebook account you used to integrate your Business account with Klaviyo is listed. If it's listed, that means you (and thus Klaviyo) have access to the leads for your page. If not, click Assign People and add your account. You can also check to make sure that you have Ad Accounts permissions in Facebook Business. Navigate to Business Setting
If you’re wondering how to add a user as an admin to your Facebook page, you can follow the steps below to find out how. Also, if you're having trouble viewing your Facebook Page in Klaviyo or its associated Lead Ad forms, you should check that you are an admin on that Facebook page. If not, follow these steps to add yourself as an admin. After following these steps, make sure to remove and then re-add your Facebook integration to make sure it’s working correctly. Using Facebook Business ManagerFrom your Business Settings click Accounts > Pages, click on your page, and find your user on the list. Click into the user you want to modify. Toggle on Manage Page and click Save to give them Admin Access. Using Personal Facebook AccountFrom your Personal Facebook Account, navigate to your Facebook page and click the Settings > Page Roles tab. Under Assign a New Page Role, type the name or email of the user you want to add as an admin into the search box. Set the role to Admin and click
If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try:
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