Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.
- 678 Topics
- 2,113 Replies
Custom Back in Stock form (Shopify)
The Back in Stock implementation for Shopify (described here: https://help.klaviyo.com/hc/en-us/articles/360001895651-How-to-Install-Back-in-Stock-for-Shopify) doesn’t provide us with the level of customization that we would like to have. As such we are looking at implementing a custom Back in Stock form either via a legacy form method (similar to https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form) or via a custom form and API request in the frontend (in JS).This developer documentation for the API https://help.klaviyo.com/hc/en-us/articles/360006565332-Back-in-Stock-for-Mobile-App-Developers while not explicitly stated I believe is only for server side API calls as CORS blocks POST requests via JS.Can anyone point me in the right direction here - add a user to back in stock list for a product via a custom form on the frontend, without need for server-side api calls. (or if there is no right direction - let me know!)Many thank
I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?
If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa
App for whatsapp broadcast with Klaviyo Integration
Hello, I'm from Brazil and whatsapp is used by most of cell phones users here and I would like to include it as part of my communication strategy. I use Shopify and Klaviyo. Do you know which apps I could use for whatsapp broadcast messaging? Thank you!Adriana
Checkbox Appears on Woocommerce Checkout Page after Klaviyo Plugin
Hi,We integrated our Woocommerce website with Klaviyo today and we noticed a checkbox appeared on the checkout page as soon as we activated the Klaviyo plugin on Wordpress. It’s just a checkbox underneath the email field and with the words “(optional)” next to it.Any ideas how to remove this? I’m guessing it’s meant to be the Newsletter signup but then I’m not sure where to go to customise the text or to remove the option entirely.I’d appreciate any help!Thanks!
Squarespace cart to my Klaviyo Integration
I am in need of help tying my Squarespace cart to my Klaviyo account so I can setup an abandoned cart workflow. Can I integrate through custom code, or do I need an api provider like Zapier? Willing to pay someone to assist me as I am running into time constraints. Thank you!
WooCommerce + Transactional Emails via Klaviyo: Who's doing it? Is it working?
Hey Friends,We want to bring our transactional emails (WooCommerce) into the Klaviyo fold. Seems like a good idea for a number of reasons including brand integrity, control over messaging/language, tracking customer data, etc. And although Klaviyo Support confirms it’s doable, I wonder if other WooCommerce peeps are doing it...if it’s common practice. If you’re on WooCommerce and are sending your transactional emails through Klaviyo...how’s it working out?If you’ve considered this switch but opted not to make it...Why not? Thanks! Mike
Custom fields from Woocommerce to Klaviyo
Hi. I’d like to bring in a field from customer order data (event) into Klaviyo as I would like to use this data in flows:Situation:For a Woocommerce subscription product - the _delivery_date is generated automatically based on the customer post code & order date. When the subscription is renewed, the delivery date changes to the upcoming delivery date.Objective: I would like to use this event to trigger a flow to send an email on the Monday before delivery - “reminding people to make any changes before delivery” & on the delivery date to send a “Your order is coming today - don’t forget to put your boxes out for collection”.How do I bring this field from Woocommerce into Klaviyo so I can do this? (Oh and would these flows be considered transactional?)
Best Practice for Shopify Markets + Klaviyo
Hello People,I have found this post: The recommendation here is to run multiple stores + Klaviyo accounts… Shopify Markets is in Beta now, the benefit is to sell to multiple markets from one store. Therefore, the recommendation seems to be a bit outdated, since the benefit of Shopify Markets is to sell internationally from one single store. As far as I understood, it is more ore less the same technology and options Shopify offers today but bundled differently. We currently run our store in EN but are about to add DE as a second language. Customer marketing+forms and so on has to be bilingual too. Is there a Best Practice approach how to run (lists, flows, forms, content, ...) in multiple languages without unnecessary overhead?Thanks!
Integration of klaviyo with woocommerce. it shows: Unable to access API with credentials specified.
klaviyo is not connecting with my woocommerce store. it shows an error (Unable to access API with credentials specified.). i have tried almost everything it’s still not connecting. the Rest API keys are correct, public api key is correct too but it;s just not connecting
Woocommerce integration: Unable to Access API with Credentials Specified
Hi, I’m having issue with the integration of my WooCommerce with Klaviyo. I generated an API key with read,write permission. I have my consumer key and consumer secret wich I paste in my integrations settings. But when I click « Connect to WooCommerce» this message appear « Unable to access API with credentials specified». I’m stuck here and don’t jnow what to do
WooCommerce error message: "Unable to access the orders API, please check connection settings and try again."
Hi! I’m getting this error when i try to Connect to WooCommerce from Klaviyo Integrations:Unable to access the orders API, please check connection settings and try again. If I generate a new pair of keys and select Legacy API, it connects, but I want to use the new API so it can sync periodically. The site is behind Cloudflare. I tried to set a firewall rule to allow Klaviyo user agent but no luck.I would like to know what may be causing this. Thank you,
Why are Some of My Products Not Showing in my Catalog?
Hi forum!I am seeing some of my products that are not published in my catalog. I have connected Klaviyo with Woocommerce. They have the latest versions of software both Klaviyo plugin and Woo.All items are in stock. Is there an option to “resync”?I don't seem to be able to find such option.Any suggestions? Many thanks for your time!Panos
Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?
Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?Since you cannot use Klaviyo's natural double opt-in for Facebook Lead Ads, your customers will automatically be added to the assigned List of the ad. To create your own double opt-in, have this List trigger a Flow. There are two options to collect opt-in confirmation:collect consent via a custom profile property subscribing to a secondary listCustom Profile Property: Follow the steps in our article on Using Buttons in an Email to Collect Information About Your Recipients to add two buttons to your first flow email. These buttons could be "yes" or "no" and follow the question of "would you like to opt-in to receive marketing emails from our company?" These buttons should assign a custom profile property of "opt-in true" or "opt-in false." Whichever button your customer clicks, that property will be assigned to their profile. You can then use that custom profile propert
Why is my Facebook integration disabled?
If your Facebook integration is disabled, two possible reasons are that:There was an authorization error An action was taken in Facebook that disrupted the integrationRegarding authorization, your integration will disable due to a permissions error if you update settings in your Facebook Ads account that cause our authentication token to get revoked (i.e. if you update account password). This can also happen if different users are manipulating audiences and these users don't have full admin permissions.There are also certain actions you can take in Facebook that will disrupt the integration and cause it to disable. A common example is if you delete an audience in Facebook that we are actively trying to sync with. Our integration will disable if we attempt to sync with a deleted audience because we can’t determine why we can’t sync with the audience; we default to assuming there is a permissions issue and an authentication error is triggered.If you see that your integration is disabled
Magento 2 Sync failing With Klaviyo
We’re trying to Sync Magento 2 With Klaviyo, - We’ve done everything correctly. - However we can’t even figure out exactly what the error is as all we’re prompted with is the message below. Your Magento 2 integration's periodic sync has failed.Klaviyo is receiving server errors from Magento 2.Please check Magento 2 and update your settings to re-enable sync. If you have any questions, please contact our Success Team.
Magento 2.4.1 Integration Issue
Following the instruction to install the extension for magento 2.4.1 I came across an error when activating the integration. Once click integrate Magento 2 on the popup window, I was told the error message below. I double checked the API details are correct, and also the firewall Sucuri is not blocking Klaviyo. Anyone has experienced the same issue? There was an error while integrating your Klaviyo account with Magento 2. Below are the details about your errorKlaviyo is unable to connect to Magento Server for OAuth Handshake.Url tried was: https://www.xxxxxx/oauth/token/requestPlease ensure that both /oauth/token/request and /oauth/token/accessare accessible
Why is my WooCommerce/Klaviyo integration causing an error: "Klaviyo extension is uninstalled or unavailable"?
HiI am trying to create the integration between Woo/Klaviyo. I have set up the REST API and entered the Consumer key etc but am getting this message: The Klaviyo extension is uninstalled or unavailable. What is causing this? Could anyone point me in the right direction please? Many thanks
Hey thereI installed Klaviyo on my shopify store. when am trying to insect the page for error, i found this message Cannot load klaviyo.js multiple times for the same site. Skipping account "YbU9h2". Active account is "YbU9h2" I wonder if there any possible solution to clear that warning. Thanks
Feature Request - Browser Push notifications
Hi KL community, Wanted to gauge the interest of other brands for a roll out of a Klaviyo Browser Push notification, separate from the iOS push notifications that are currently featured. A lot of other CRMs that are a bit larger offer as part of their kit this but I like my KL ecosystem. I currently use a 3rd party Shopify App to provide this feature, where I can create similar flows to my KL (Abandon cart, welcome series) as well as notify interested subscribers about blog posts, and lastly to support my one time campaign measures. It’d be great to have this as part of my Klaviyo to prevent customer fatigue by hitting them in more than one medium, as well as provide customers the opportunity to choose how they get notified.
Trigger for Package Delivered Using Ship Station & Shopify
We have Klaviyo connected to our Shopify store and we are using Ship Station as our carrier that is also connected to Shopify.What we want to do is send out an email from Klaviyo based on a trigger of when the shipment is actually delivered.Has anyone done this?Thanks!
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Are you in the Food and Beverages industry?
Connect with others and discuss trends and strategies in the industry.Join our group today!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.